Review of Dr. Marlon D. Henderson, DDS
Dr. Marlon D. Henderson, DDS is a dental practice located in Shreveport, Louisiana. The practice offers a range of dental services, including routine cleanings, extractions, and fillings. The office is open Monday through Friday, with limited hours on Friday and no weekend hours.
While some customers have reported positive experiences with Dr. Henderson and his staff, others have expressed dissatisfaction with the level of customer service they received. One customer reported that they had been experiencing extreme pain and had requested an appointment, but their request was not processed for several months. Another customer reported feeling uncomfortable with the staff's tendency to discuss personal information during appointments.
Despite these negative reviews, other customers have praised Dr. Henderson and his staff for their friendly and personable demeanor. One customer reported that Dr. Henderson was the most gentle and friendly dentist they had ever met, while another praised the staff for their patience and understanding when working with their child who has autism.
Overall, Dr. Marlon D. Henderson, DDS is a dental practice that offers a range of services to the Shreveport community. While some customers have reported negative experiences with the practice, others have had positive experiences and praised the staff for their friendly and personable demeanor.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Alona Ciara
I have a few complaints. 1) Staff is way too comfortable talking about really personal information. I'm all for being personable but it's a little strange the whole time to hear about extreme details of their personal lives. I'd never really experienced something like that before at a medical office unless we mutually start talking about a topic.
2) I let this slide but I was hung up on several times. Whenever I mentioned it the staff seemed really nervous and just told me that they were having issue with their phone system.
3) This is my biggest issue. I went in April for a routine cleaning but let them know I had a tooth that was causing me horrible pain and whenever the doctor looked he agreed that the chip was starting to expose my nerves. He said he would put in a request to medicaid that day then they'd call to schedule my appt.
Well a month goes by with no word so I give them a call. Turns out my request was never put in and they say they'll have the doctor do so. Another few weeks go by and no word. So I call and leave messages (never got call backs). Eventually I call the insurance because surely after 2 months my request has been entered, right? Nope.
I call the dentist office back once more and ask them to put it in. It never got done. Luckily I got my PCP to get me an appt with an oral surgeon and my tooth has been extracted now. I just think it's horrible customer service and patient care to be basically ignored for 4+ months and never even called back. Especially after expressing I was in horrible, horrible pain. It was so bad it would wake me up at night.
I was super excited because this is the first black dentist I've ever seen in my life (literally like I never see black dentists) with a black staff AND they're super close to my house. Unfortunately, the novelty is 100% worn off and the cons outweigh the pros. I'm never going back.
Janice Barrett
I am very satisfied with Dr. Henderson. The services previously provided by him were excellent. However I will not be returning to due to the rudeness and unprofessional conduct of the support staff...specifically the front desk staff.
Justin Huffer
Start by saying I paid CASH!!! Got an X-ray for an extraction and didn’t extract the tooth when it’s really not even infected. Explained the pain 3 different times and I was asked 3 different time what kind of medication would I want. Then the Dr writes a prescription for pain medication and antibiotics and the pain meds are bulls***. AGAIN...paid cash!!! If I was gonna be sent away to come back on a later date they could have given me a prescription for pain meds worth my while when I’m paying out of pocket!!!!!
noelle leon
I have been going to Henderson Dentisitry since it opened. I love the staff and Dr. Henderson is the most gentle and friendly dentist I have ever met. He is cost conscious for his patients and really cares. I recommend him to everyone!
Jordan Elledge
I have been taking my daughter there for the last 2 years. He has done wonderful with her. She has autism. The staff is great and patient with my daughter as well.
Sylenda Dixon
One of the Best Dental offices in Shreveport, La. We Have gone to him since his was in his first office right after he graduated from dental school. Ms. S. Dixon
Sarah Bearden
Staff is always helpful and personable!!
Evelyn Young
Happy with him
Debra Coleman
Negative 5 rating....
brison hill
Great staff