PGS Dentistry

I wish I didn't have to leave such a sub-part review, because the professionals themselves here are Great. Truly, great. Experiences, competent, cool as a cat, steady, friendly. Relaxing and comfortable environment when you're in the chair.

But the Billing end of things.... Wow, it's hard to think of a more frustrating experience! We had similar headaches a couple years ago when we used them, but hoped it was a one-off experience. Apparently not so.

We didn't get straightforward dollar amounts when we called over the phone before scheduling the appointment; it seemed like there wouldn't be a need for 2 appointments, and the wisdom tooth extraction could likely have been done in one trip --- but instead, we just did an exam with X-ray that first trip, and then were rescheduled for a follow-up appointment for the actual procedure, 3 weeks later. This lead to an extra ~$88 charge for the initial exam!! NOT appreciated!
Then, after ~20 minutes of sitting down and discussing billing and insurance at the conclusion of that first visit, we walked out after having paid what was assured to us as being paid-in-full (As Our Itemized Receipt Showed Too!)... Only to have a follow-up amended bill sent to us in the mail, with an added line item on there (over $100; a second X-Ray) that they supposedly "forgot to bill" is for.
Then, by the time of the follow-up second appointment for the actual tooth pulled, ~3 weeks later, our insurance confirmed that they still never received the bill from the first visit. It was only after I pointed this out to the billing personnel that they offered to fax it to my insurance instead of snail mail... Really?? In 2020, they chose to snail-mail a dental bill to insurance?!

Very frustrating!
Minor inconveniences can be overlooked, and I could surely still give high ratings in many instances (even 5-star)... But the stress and headache these experiences with their billing personnel have given me is enough to leave a horrible taste in my mouth.
I would Not recommend this place for dental work. If the professionals themselves work at another facility with a more competent support staff however, I would surely recommend people use them..

Great Staff, cutting-edge technology, and the best service you'll ever get at a dentist appointment. The office is very nice, super-clean, and an all-around great experience.

PGS Dentistry in Richmond is a great dental office. I've been going to them for years and I've never had a bad experience. The staff there are always friendly and willing to listen and seem to genuinely care about their patients. I'd highly recommend them.

The staff here is excellent. From the front desk , to the hygienist, the dentist and checkout. You are treated with kindness, care and are never rushed. This is by far the best dentist office I’ve ever been too. Thank you PGS!

The Richmond office is where I have my teeth cleaned. It is convenient and the hygienist’s there are all great. I never have to wait for one particular hygienist because they are all equally great. Nice, clean and professional office. The only reason it is not a 5 star to me is because My favorite dentist, Dr. Gallagher is in Romeo now. Therefore Romeo is where I go for dental work. Not saying the dentists at Richmond aren’t wonderful! They are. It is just my preference to see Dr. Gallagher.

Dr. Pradko, is a wonderful dentist. Very caring and very professional.
But my favorite thing about my dentist is he is pain free. When he had to pull a tooth he promised I would feel no pain and I did not. And I love my
hygienists Clara. She is also wonderful and caring and specific about my teeth and my needs.

Our family made the switch to PGS a few years back after a bad run with a chain dentistry brand from Shelby. What a breath of fresh air the switch has been!!!
We could not be more pleased with the treatment we've received in a caring and friendly atmosphere. I would recommend to anyone.

Have been seen in this office since Dr. Pradko came to Richmond. Might be his longest patient? My first appointment he cleaned my teeth. I have lots of dental work! I think I have seen every Dentist associated to this practice. Dr. Gallagher sorry to see you left Richmond office. Hygienist are hard to choose! Lonnie is great! Sheila, Monica and Claire are good too! Seen Sue for a lot of my cleanings! She retired but last time she was there filling in! Colleen congratulations on your retirement always had a smile to greet you!😇

I cannot say enough about PGS Dentistry! Every person I’ve encountered here has been pleasant, from the front desk, to the hygienists, and Dr. Gadioli. It’s a very warm, welcoming environment, and they always do a great job on my teeth. Definitely recommend this practice!

After my dentist of 35 years retired, I was forced to find a new one... I was highly leary to say the least! I found PGS by searching for dentists in my area and am happy to say that they have exceeded my every expectation! From the office staff, hygienist, and dentist, all were extremely professional regarding my insurance and treatment and went above and beyond in addressing any concerns I had with changing dentists. I would highly recommend!