Ely Family Dental

On May 24th I had a procedure preformed on my upper and lower teeth. They were damaged due to grinding, so they filled them in for me. The technician failed to finish the work, so I went back on May 26th for another appointment. After she was finished, I left the office, but immediately decided to go back and discuss my case with Dr. Chopp. After speaking with her, I felt dismissed and defeated. Therefore, I decided to send a text the very next day. It reads as follows: "Please have Dr. Chopp contact me regarding the dental care that I received at her office. My fillings are uneven, the second tooth on the upper left side is 1/2 the size of the same tooth on the right side and I'm finding sharp edges that are very painful. I'd also like drill mark on the enamel of my left front tooth fixed as well. I tried reaching you via telephone, but my call won't go through. I had to drive 150 miles round trip yesterday (May 26th 2021) to have the fillings on the back right side smoothed out. I asked the employee who preformed the procedure why she didn't complete the task, she stated that "it was overlooked." That's not the response I was expecting, she should have completed my treatment plan on the initial appointment date of (May 24th 2021). Unfortunately, this wasn't the only time I had to make a return visit to have repairs made that should have been completed correctly. I'd appreciate it if you could acknowledge my concerns and please fix the issues that I'm addressing. I left Ely Family Dental feeling dismissed, invalidated and that my request for better dental care was an inconvenience. I'm hoping my next visit will be a more positive experience." After reading this text, she left a 1min 40 second message on my voicemail. She was very upset! She accused me of sending "hate mail" and went on to once again invalidate my concerns and needs. She repeatedly stated that I told her "my teeth are smooth and perfect." Despite her irate message, I decided to scheduled yet another visit for July 27th. I was looking forward to this appointment so that I could finally get relief from the intense, prolonged pain I am experiencing. I showed up for my appointment and was taken back to the see Dr. Chopp. I was lying back in the exam room chair, expecting to talk to her in about the issues at hand. She came in the room, said very little to me and started drilling my teeth. After a couple seconds, she turned off the drill and proceeded to verbally attack me. She was very angry about the text message that I had sent 2 days prior. She literally yelled at me and told me there was nothing wrong with my teeth and that her technician, (who was standing in the next room listening) did a wonderful job. She then went on to say that my teeth were "horrible" prior to the fillings and that I should be thankful. Then, she told me that I needed to find a new dentist! I told her that I can't get another dentist due to my insurance, she then glared at me and said "find another dentist." I attempted to disengage from the toxic rederick and she said "You're not making eye contact with me or complying" I then told her that I'm not going to argue with her and that I was leaving. She stood over me while I was in a vulnerable position, in a dentist chair and proceeded to berate and belittle me over and over again. I had to get away from the situation, so I got out of the chair and left the building. My PTSD was triggered, which in turn caused a panic attack. When I finally arrived at my car, I was shaking and crying uncontrollably. Dr. Chopp is in a position of power and she chose to exert and abuse that power in the most unethical way possible.

I had been to two of Dr. Chopp's botox parties before I hosted my own. Not only does she have an amazing reputation for dentistry but her skin care/cosmetic abilities are amazing! She is so professional and so is her staff. Growing up on the Iron Range myself, I am so happy to know there are professionals like her up there.

Stay away from this place! I've had a temporary crown placed by this Dr for over 14 months. If you miss an appointment be prepared for a very stressful lashing / scolding. I missed 1 or 2 appointments due to covid-19 (because the office was closed). If you reschedule an appointment 1 week in advance this is counted as a "no show". I however missed because of severe weather the roads were slippery and had to be towed out of the ditch. They kindly placed me on a waiting / call list. I got several calls to come in for an opening with only 1/2 hour advance to get there. I told them this is absurd since I live 1 hour away. If this office calls you and you do not accept a open appointment it is counted as a "no show." Absurdity turns to insult as every time they call you with an opening you have to accept or it is counted as a missed appointment! Today I received a reminder 10 minutes before my appointment. When I called this office to cancel because of minus -30F degree temperature I got a return call from a hostile belligerent "office manager" chewing me out. During this lashing I was not allowed to speak! I then I handed the phone to my wife. The "office manager" then revealed that she was Chopp. I've been with this office since the day it opened. I WILL NEVER SET FOOT IN THIS OFFICE AGAIN!

I travel ~50 miles just to come here for my dental services. Extremely caring, I couldn't see myself having any other dentist other than Dr. Chopp. The staff there is great, very friendly yet professional. And the receptionist also does the insurance, and is very good at explaining everything. I have dental services right in my town, but will 100% attest that the travel is worth it. I wish I could give more stars.

Dr. Chopp does great work, has a great attitude, and does whatever she can to help her patients. Her staff matches her attitude and capability. Best dentist I've had.

I had a great experience with Dr. Chopp. She’s passionate about what she does and her knowledge of the facial esthetics industry is vast. The receptionist was very kind and professional!! I highly recommend!!

Great service wonderful staff. They do everything they can to help. Botox saved my teeth again!

You do such a wonderful and awesome job at being a dentist, and Lacey does a wonderful and awesome job working at the dentist building in town,and she is really nice and really caring person,and everyone at Ely family dental does a wonderful and and awesome job, and I enjoy talking to the dentist people at ely family dentla and crystal chop does a wonderful and great job working at ely family dental, and she is a really nice and caring person who helps take care of people at family dental

Truly the best! Very accommodating, professional, & kind. So grateful to have her in our little town!

Super friendly and were able to fit me in for an emergency visit. Thank you!