Turley Dental Care

Being a military spouse with Tricare, we had used Turley Dental for years. I was given a quote for some dental work with a co pay based on my insurance. I paid my copay in full & got my work done. Later I was hit with the full amount via a bill in the mail. About 2 grand on top of the 900 co pay. Apparently they were no longer under the Tricare umbrella & knew this when they gave me the quote based on what my insurance covered. They were super rude & said it's not our jobs to tell you if your insurance company has us under their umbrella. Not good business.

We have been incredibly happy with the services, but it seems as though they are more concerned about getting payment than caring for patients. We are a family of six, and frequently have pending balances between all of us. We have now been refused service because of a pending $600 balance even though we established a monthly payment plan to clean it up. Our insurance covers cleanings at 100% but we cannot be seen because of the old balance. Nobody in the family can be seen until the balance is zero. I get that it is a business, but we have paying…

these guys are always so nice and professional. I've been dealing with a chipped tooth for about a year, and it was starting to really hurt and throb. I call them and was able to get in the same day, have it evaluated and fixed the same day. Both the doctor and assistant were super nice and accommodating to my pain. thank you sooo so much!

We recently moved to this side of town and Turley Dental was our closest option less than a mile from our home so I made my first appointment. I had an amazing experience with the friendly front desk ladies and the awesome dental assistants & hygienists. Any questions or concerns I had were answered is great detail..having a lot of dental anxiety I really appreciated this. Shortly after my appointment my husband made his and also the same wonderful experience. Thanks for the awesome care Turley Dental!

Turley has always been friendly and inviting. I've never been one for the dentist and I feel more comfortable here than any other dentist I've been to. They do not pressure you I to doing anything. They give you their recommendation and if you say no, they don't argue with you or try to change your mind unless it is a serious issue that needs resolved right away, but it still doesn't feel like they are pressuring you. I would recommend this dentist to everyone.

Dr Hirt was amazing. However the other staff is rude and some should not be working with people. They tend to accuse someone with a loud voice of yelling continuously refuse to give messages when you have questions about treatment plans. Doesn’t put detailed notes in a chart. They waste money on treatments that aren’t necessary just to get more money. If the staff and supervisors were different it would be an amazing place to have dental work done.

I had a dental emergency and they had an opening same day, so I decided to go to Turley. I have had extensive work done on my mouth and a long history with my teeth. That being said, I knew that I had an infection in one of my teeth. I was in a lot of pain and knew without antibiotics, I was never going to get any relief. So after twenty xrays for one tooth (not even kidding) the dentist comes in and looks at my tooth and says the obvious-that it needs to be pulled. I tell her that last time I had a tooth pulled with an infection they couldn’t numb it and it was very traumatic, etc. etc. I told her I would prefer to relieve the infection first, also telling her that amoxicillin does not work for me because I’ve taken it so much in my life and my past dentist always had to prescribe something stronger. I’m sure at this point she saw me as a drug seeker because she proceeded to tell me that the tooth just needed to come out, they wouldn’t give me anything stronger than amoxicillin, I needed to take ibuprofen, and it looked like it was a “slight” infection if at all, but if by Monday it was worse, they could give me something stronger. *side note, they made SURE to give me a printout of the $5,000 quote to do work I never asked for and told them several times that I was not doing any of that at the moment. Fast forward to the weekend, I spend the entirety of Saturday and Sunday crying, rolling around in bed in pain, completely out of sorts in pain. I’m not a cryer and my boyfriend was beside himself at how much distress I was in. Monday morning hits, I wake up and I’m not in as much pain, did the amoxicillin finally work? NOPE! My face had ballooned up to three times it’s size and my gums had separated from the tooth. The pain hit me mid morning and my boss insisted I leave work to go back to Turley. So I go in and luckily without an appointment they decided to see me, but the new dentist was extremely rude and told me “all I can do is numb it until you can get in to an appointment today”. I guess I’m thankful they told Summit oral surgery it was an emergency because they got me an appointment at 1:30. I opted not to have them numb it. But when I went to the oral surgeon and he pulled the tooth, he had to cut my gums open and push on my face to drain the infection and leave it open so it could continue to drain and the swelling could go down. But it was only a “slight” infection as Turley said right? I don’t think I would use my insurance that I pay for and waste my hard earned money to get some stupid pain pills, which is what I feel like they were treating me like. I left in pain, feeling like they didn’t care about my situation and just wanted to get me out, and that they only wanted to do what made them the most money. I will never return and I will make sure anyone I know needing to go to a dentist avoids this place.

So on their website it states smartbraces can be as low as 99$ a month. I called and scheduled cleanings and told the lady my daughter needs braces. She said just come in and we'll talk about how much it will cost. No mention of no payment plans for orthodontics which I found out after I got there. I took the day off from work thinking my daughter would be getting braces, now she is very disappointed. I was not pulled aside and told, I was told in front of the lobby that they won't do payment plans and I had to say I couldn't afford it. Embarrassing and rude, would've been nice to have been told over the phone instead of wasting my time. I will not be coming back for myself or my kids dental needs.

I had the most amazing experience! I don't like the dentist it scares me, but literally had fun and laughed the whole time! The staff is incredible, so friendly and passionate! I went from a dentist that treated me bad and the staff at turley was more than happy to have me. They know what they're talking about and they don't tell you things just to make money off of you. They actually care and want what is best for you and your mouth! :) thank you jessyka and Dr S!!!!

They do a great job everytime I get a cleaning here. They are very professional and I love how you can get later appointments.