Valencia Family Dentistry and Orthodontics

Dr. Smith is very patient and knowledgeable about dentistry and specialty dental work. He takes time explaining things to you and answering any questions or concerns you may have. The complete staff members are very helpful and accommodating.

I found this dentist near my new home... after looking at the reviews I decided to have a toothache taken care of here. But once I arrived and got checked in, I found out that they were out of network. So naturally I declined to be treated there. Somehow in between the finding out I was fully covered and leaving, a "cleaning" appointment was made roughly 6 weeks out (no reminders it seems). However, once I found out I was out of network, I told the receptionist I did not want to be treated there. The receptionist told me several times that it would ONLY be out of pocket about $30-40. I again declined and got out of there. By the time I got home, I was getting text messages from them to give them a rating. I finally sent "STOP" to stop the text messages.
Today I arrived home to a bill for $52 for a missed appointment. REALLY!?! I guess they didn't think I was serious when I said I did not want to be out of pocket just to be treated there. So BEWARE, you will get charged for a missed appointment even if you clearly state you do not want to pay out of pocket.
It's a nice place... I just don't care to pay out of pocket and somehow they STILL manage to bill me for something.

Not family-oriented, we never get to know a dentist or hygienist or assistant because they're are so many. Not very homey or courteous either. We told them how we feel and that we would not be back. No one apologized, we were just told 'OK we'll take you off our list'. The gals who answer the phone or not trained very well and customer service; they're always yelling at other people in the office (in our ear!) when we call. We have complained several times but we don't think the complaints get to the owner.

Dr. Tim & Linda are excellent! I have been a regular in the office for over 20 years. The new owner, Dr. Tim Smith and his staff are very professional, courteous and caring. I was in need of repairs for work done by his predisesor! And, Dr. Tim took over my case and finished the work started by a Doctor who left without finishing the job he promised. (I did not receive any notification from that Doctor saying he was moving.)

I trust Dr. Tim, which is huge in my perseption of a good Doctor! I also thank Dr. Tim for bringing back my smile!!

My experience was just about great until I came home and checked the new hole out and found a shard of what seems to be a bit of metal from I don’t know what I snapped a picture and saw a shiny spot went to the bathroom and found it. I was very nervous I would be in pain but was assured I wouldn’t which was great they did awesome just wasn’t happy with the metal that was left in my mouth which could of went into the new hole and would of caused an infection glad I saw that don’t know how I feel about it

Everyone was friendly, until I went in with a horrific pain on my left jaw a few days after a cleaning. I went in and they said my dentist was on vacation so I probably needed a root canal and they said I would have to wait til he got back. Well, by this time the whole left side of my head hurt. I thought I was going to pass out , so they sent me to another dental office for a root canal. Went there and for $200.00 I was told the tooth was cracked too far down and I had an abscess. So they sent me to another dentist to have it pulled for $800.00. Thank you very much... this Valencia dental are the worst. Neither of the referrals were covered by my insurance.

Excellent in every way from start to finish. You can tell this is a business that truly cares about its customer’s experience. I appreciated all of the time they took to explain every procedure. Would highly recommend.

The team at VFD is wonderful! Josette has been cleaning my teeth for years now, and I don't think I'd trust them to anyone else! Dr. Kendra Velasquez has kept my teeth in great shape. I highly recommend this group!

Revising this review after the phone call from them yesterday. Someone called with basically a sale's call. And let me know even though I paid out the butt for my procedure well....... so let me tell you I saw the dentist for under 10 minutes no novacaine and no decay to be removed and the cost just slightly under $500. And the young lady let me know must of had decay nope I flossed that filling out it was old. Last filling I had before this 200. I can't really excuse the cost of this.
Thanks Valencia Family, Gertrude. and Dr Bao, you were there for me in my time of need. I called one day got in the next and Dr. Bao had me fixed up in good time and was not pushing stuff I didn't want or need. I am a bit of a dental phobe and the experience was so much better than I thought it would be.

Awesome people nicest people ever, great Dr Tim he’s such a wonderful person recommended by us