Jay B. Wettstein DMD at Professional Dental Center

Great staff, friendly, and respectful!

Timely, efficient, friendly—-

Always great

Terrible.

Awesome

My children and I were patients at this practice for about 20 years. Over that time, Dr. Wettstein’s professionalism began to decline. We discovered he can’t -and won’t willingly- do composite fillings (the white material) and we later discovered he’d been overlooking cavities in our x-rays. During Covid, his behavior became very agitated and he was short-tempered. At one point, he was dismissive of an emergency dental concern I’d developed (due to his poor skill) and I had to seek help elsewhere. The other dentist (who was, at the time, on the Idaho Dental Board) was shocked and professionally critical of Dr. Wettstein’s work. He treated the infected area and suggested I give Dr. Wettstein an opportunity to fix his mistakes, because he’d have to cover the costs. I scheduled with Dr. Wettstein again and he was so awful to me— very irritated that I was back, angry I’d gotten a 2nd opinion and his work had been criticized, and angry that he couldn’t easily fix my infected, damaged tooth. His assistant, a young woman I hadn’t met before, was obnoxious toward me that afternoon, as well, and kept knocking her metal device against my teeth, painfully, and smirking, but never apologizing or stopping, even after I asked her to be more careful. I felt like I was definitely being punished for making him redo his bad work. After a very painful, embarrassing, and emotionally draining visit, Dr. Wettstein stood up and angrily said, “Well, that’s the best I can do,” and stalked out. I’d been nearly upside down in the exam chair for about 2 hours, so I was stiff and lightheaded when I stood to put on my coat and gather my child. Dr. Wettstein yelled from the front, “You need to get out of here, now!” I thought he was joking, but he wasn’t, and when we got near the reception desk, we heard him speaking sternly to his wife with an angry look on his face and she seemed to have been crying. Dr. Wettstein, who isn’t as skilled as he should be, has become ego-driven, rather than compassionate and professional, and was such a bully to me at the end, our immediate and extended family all left his practice for good. It’s taken me a couple of years to write this review. I’m still upset and Ontario deserves better than a shoddy practitioner like him. I’ve encountered other area residents who also have complaints just like mine and have urged them to write reviews, too. If anyone’s wondering, yes, I did talk to the Oregon Board Of Dentistry about this, but his poor work was apparently just on the line of something they’d investigate and advise upon- still bad, though. The board advisor couldn’t cite Dr. Wettstein’s cruel, rude behavior, but told me to write about that here, because the community should know. Our family members now travel to Idaho for our dental care and are seeing kind, skilled dentists who’ve worked hard to repair the neglect and damage our teeth had suffered under Dr. Wettstein. In my case, it has cost thousands to fix the issues, but I have peace of mind, knowing I’m now in really good hands.