City Dental

I'm new to Portland, so finding a new dentist was a top priority. I feel like I really hit the jackpot with City Dental. Their staff is incredibly helpful and professional, the dentists are skilled and knowledgeable... but more than all that, they really care about their patients and making sure they feel comfortable and cared for. I had my first root canal ever (which was very stressful for me) but the staff guided me through each step of the procedure and it was a smooth procedure with little or no discomfort. I highly recommend these folks!

I was dreading tooth extraction which I had yesterday. PAIN FREE! Terrific service, wonderful dentist and hygienist. Was recommended to them by a friend and I will certainly recommend them to others! I have a plan, with insurance coverage, payments and times scheduled up front. No worries.

One of the best dentist I have ever seen.

Staffs are well knowledgeable and have enough hospitality.
Dr. Shao was nice, gentle, and cared about the patients.
I was really afraid since this was first visit in the US, but they explained me the situation sincerely.
Unfortunately, schedule did not work and I did not take his treatment, but if it did, I defiantly would like to ask him to treat my teeth.

I reluctantly decided to change dentists recently when I discovered that they were no longer participating providers in any health plan. I was fortunate to find City Dental. Not only do they accept my Medicare dental PPO plan, but they are simply a great practice! All the staff who I’ve encountered — from scheduling/reception folks to hygienists/dental assistants to dentists to billing clerks — are friendly, helpful and very professional. I felt fully informed and well cared for throughout my initial visits for a cleaning and fillings. Changing practices after 30 years was hard, but I’m glad I did it!

This is literally the best dentist office I’ve ever been to. It’s located in the heart of downtown Portland on the 7th floor of a building that overlooks the whole city. There dentists and hygienists are not only kind and compassionate but they are also extremely competent and professional. They have always had my back and gotten me in on short notice and when my bridge came out, they put it back in free of charge. Their front desk is staffed by extremely knowledgeable people who always answer the phone and it never goes to a recording. This place is wonderful. They even have sparkling water and snack in the lobby! I give City Dental 5 stars or 10/10. I recommend this place to everyone and anyone.

Dr. Shao is so gentle and has great bedside manner. I have a bit of trauma from my previous dentist and he made sure I feel nice and calm throughout the whole process. I’ve been coming here for a while and have nothing but great things to say about this place.

Once again, something "serious" (well, serious to ME) came up, and City Dental took care of me right away. All care here is thorough and professional, but if you are fearful of dental work, you should also know how warm and friendly these people are. They listen to you and they are patient.

UPDATED POST: The dentist that I have much respect for reached out to me personally and assured me that everything was going to be taken care. I received a refund for my incorrect charge. I know that sometimes people are just having bad days and possibly going through things in life. Instead of posting such a negative review, after series of bad events, its best to talk it out and give people grace.

I have been going to City Dental since 2014. In my years was I never forced to pay - for a mistake on the dental side. I had changed my insurance and let them know months in advance. To my surprise they said I still had both when I went to check out. I was forced to pay $154 for a cleaning. Also got lectured on why I should only have one dental insurance and it isn’t good to have two. Which I responded, that I only have one. But no one was hearing. Also the cancelled insurance only pays every 6 months. My appointment was December 8th, my last appointment June 14th. Why on earth would let a person book an appointment 7 days short of their 6 month appointment. One of the reasons I cancelled it. have seen I was a week off of my 6 months. I called the insurance company the day I got my teeth cleaned to confirm for a third time it was cancelled, got an email from the insurance company and forwarded to City Dental the same day. Got notice today from cancelled insurance that there was a pending claim.

Emailed City Dental and here is the response: I have already posted a Zero payment towards that claim for Guardian. Unfortunately, right now with our current system, we have been unable to delete claims once they have been "batched" and the one we had through Guardian was accidentally sent out. But I know you do not have them anymore and I forwarded a claim already to Delta Dental. Once they have paid the claim and there is a credit on your account, you will receive a refund check in the mail. Sorry for the inconvenience but it is being handled on our end.

Next time, listen to you clients and not take Christmas money.

I am very happy with my decision to choose City Dental. Dr. Amali is communicative, gentle, and has a calm demeanor that puts you at ease. I will continue to use this dentist and especially Dr. Amali as long as I can!

I set an appointment a few weeks ago. I told the receptionist that I did not have my insurance card at the time, but hoped to have it before my appointment. They said it was totally fine and to come a little early for the insurance. Today, while at work I got an email letting me know that my appt was canceled apropos of nothing. I called in and talked to 'Rayni' who told me I absolutely had to have my insurance before the appt. I tried telling her that I was told differently and would have it in time for the appt. She kept telling me if I didn't have it today they'd have to cancel my appointment which is in 10 days. I did not bring the card to work and was unable to provide the information at the time and hung up. I called back later, hoping to talk to someone else. Unfortunately, I talked to 'rayni' again who said she was the one that originally took my call for my initial appointment. So she either lied then or she lied today. I told her that I had taken time off work and needed the appointment. After a little back and forth she laughed at me / my frustration. She bold faced and unapologetically laughed at me.

I took time off work for a 2 hour "new patient" appointment, regardless of the fact that no dental office has ever asked me for a 2 hour initial appointment. After taking time off work and unceremoniously canceled on, getting lied to, and being laughed at, I would not recommend this place to my worst enemy. I would not come here if my teeth were falling out of my head and this were the only place open.

Do. Not. Trust. Them. With. Your. Dental. Hygiene.

If it wasn't 'rayni' laughing at me, it was the other receptionist 'Lexi' in the background. I have never been treated so poorly.