Dentistry at 1818 Market St.

The dental hygienist and medial team are extremely nice here. However, the office manager is a bit rude and abrasive. And looking at previous comments, this is obviously a common take away from this facility. Personally, as a black woman I think its important to feel safe and respected when I visit any medical facility. And for some reason it seems as if this location makes excuses for the poor customer service as opposed to correcting the problem. The reality is that the front office is the face of this facility, they are the individuals that you see when you walk in the door and the individuals you speak with when scheduling an appointment. It's unfortunate that one individual (on multiple occasions) has tainted my viewpoint of this practice. It's even more unfortunate that when I called to share my frustrations, I was told "sorry that you felt that way (not an apology)" and "If you don't want to be a patient here, that's fine as well" (which was unnecessary considering that I never mentioned leaving).

Outside of the customer service experience, this facility is great. But personally for me, customer service and how people speak to me is just as important as the medical services being provided. And when I chose a medical practice, its a long-term relationship so everything has to align. I hope others have a better experience than I had. And I hope moving forward that the individuals at this practice learn how to talk to clients with respect and empathy.

I had the best dental experience ever. All the staff were polite, friendly and professional. They explained every detail of my exam and cleaning, step by step. After my cleaning I literally said “that was the best cleaning experience I’ve ever had”. I’ve been to the dentist plenty of times but I’ve never had a doctor explain to me how to properly take care of my crown and what to look out for. They made it so comfortable for me to ask questions without judgement. If you’re looking for smooth, professional dental services this is your place.

I was a patient for many years and happy with the service. I went in for a routine cleaning (I get one every six months) and when it was done was told that there were no open appointments available to schedule my next cleaning 6 months out. Apparently they took on too many new patients and didn’t have the staff to service both current patients and new patients. I was told nothing could be done, I sent a follow up message post appointment through the website and received no reply more than 3 weeks later. I hope they find a way to better manage their resources in the future. Went in for a routine cleaning and found out it was apparently my last visit. Great dentist if routine cleanings aren’t important to you I guess… honestly I wish they had just said “Scott, we’re having a temporary staffing issue. If you can be flexible with us we will put your name on a list and ensure you get your next cleaning.” I would have been fine to even skip one cleaning with some reassurance and follow up on their end.

Waited 8 months for an appointment, waited 10-15 minutes at the building front desk to get to the office, was told once I got to the office I was late and they needed to reschedule. I was late by 8 minutes due to building they were located in. Was treated very rudely because I was “late”. Told them what happened at front desk so they were aware and still treated poorly by front desk. I understand you have to keep a schedule, but no reason to treat people so rudely, particularly when your building caused the delay. Not going back!

I was not offered availability the following day. I was offered a cleaning in May. And I was offered a cleaning the same day via a call back after my wife called in and spoke to someone about transferring our records to another dentist.

Great service, promptly called back for my visit on time. The hygienist Rosemary was very thorough and kind with my cleaning. My teeth were fine, so the dentist just barely popped in to give me the all clear. Receptionist Drew was helpful in updating my insurance and scheduling my next appointment. Overall great experience and will be continuing to come to Dentistry at 1818 Market!

The hygienists are wonderful, however the customer service of the people answering phones and working at reception leave a lot to be desired. They are very rude to deal with. I also find the dentists to be very unfriendly.

The people are always wonderful, from the front desk, to the hygienists, to the doctors - they are all very friendly.
They always take their time to explain what they are doing and are very cautious to be gentle.
Highly recommend.

I was visiting Philadelphia on business and developed some symptoms that potentially indicated a dental emergency. On recommendation of one of my Philadelphia colleagues, I called The Dentistry at 7:30 am. I expected to get voicemail but a staff member answered. I explained my situation. He initially said they could take me the next day, but while we were on the phone he saw a cancellation and was able to get me in that afternoon. The staff was professional, nice and reassuring. They took an X-ray, and Dr Siegel conducted a thorough examination. He reassured me that the situation was not serious, and that I should check in with my regular dentist when I returned home, putting me completely at ease. When I returned to my Philadelphia office, I learned that a number of my colleagues are patients of this practice, and I can see why.

Dr. Siegel talked to me as if I couldn’t afford the treatment instead of approaching the situation from an angle of collaboration. I would give more feedback as a professional in customer service, however he’d need to pay me for that service. His employees clearly can’t stand him. Best of luck to all involved.

Called to make appointment as ne patient the person who took the call took all my personal information and never called me back. Called the office back she was very rude asked for manger he hangs up the phone on me. I called back to make sure my information deleted the lady who took the call told me not to call and hangs up on me. I work for a major airline and do not threat my passengers the way, I was treated by this practice. I will never ever refer anyone to this practice. I am about to contact metlife please be aware.