Monarch Dental & Orthodontics

You'll get much better service and treatment in a 3rd world country! This is definitely the worst dental office in the state of Arkansas and more than likely the entire United States of America! It was by far the worst experience I ever had in a dentist office after the 3 1/2 hour wait I finally got my x-ray done and as soon as I was seated in the chair an older lady "assistant" told me to get out I was dumbfounded on what brought this on. My insurance paid for the x-rays and I was also sent a bill for $245.00 for the x-rays which I refused to pay. I would not even send a snake to get work done here! My advice is to stay clear from this dental office! As far as being told to contact Charlotte@monarchdental I would not waste my time talking to you! So just keep your standardized reply to yourself

I didn’t plan on leaving a review, but since prompted, I will. I made an appointment to get my teeth cleaned & one tooth in particular looked at. After being there for an hour and having said tooth looked at, I was lead to pay my $75 bill. When I asked about the teeth cleaning, the lady checking me out said they don’t offer “non-regular clients” teeth cleaning. This has been my dentist for 13 years. I’ve paid over $3,000 in dental work last year alone. I should have been told I wasn’t a candid to get my teeth cleaned upon calling. The guy who normally does the billing wasn’t there, but he’s always been clear and helpful.

Don’t waste your time.

I am very disappointed in monarch dental. I had a temporary crown on for a month and I called after 3 weeks to let them know that I have been hurting and couldn't drink water because of the so I was dehydrated. They said it was because of the temporary and that the permanent crown would be better. When I went into the office for my appointment at 9:30 in the morning I didn't get back to the treatment room until 12:10. They told me they were short staffed. I asked several times how long the wait would be while I was there and told them I would have preferred a phone call so I could have waited at home. I had to send a friend to my house to take my dog out to go potty. What's in the treatment room I let them know that I have been sensitive to the cold water and asked if I needed a root canal. They did an x-ray and when they put permanent crown on I let them know that it hurt really bad because I didn't think that was normal. I really felt like I needed a root canal and they told me that I would be sore for a while and to rinse with salt water. By Thursday evening I was in so much pain that I couldn't eat or drink anything. Of course the dentist is not in on Friday and I was supposed to leave the country to go to on a dive vacation the next morning which I had to cancel! I had them transfer all of my paperwork and x-rays to a different dentist. My treatment there was unacceptable! I had to go to an Emergency Walk-In clinic to get antibiotics and pain meds until I can get to my new dentist on Monday.

Really high prices with out insurance but fast same day Service kinda but they don’t use Walgreens….

Rude doctor and very unprofessional but all the other staff is nice. There prices are outrageous

Very rude over the phone to even attempt to set appointment. I will be finding a new dentist as soon as possible.

The intake by the staff was professional and the staff was very kind! It was a beautiful office very clean and welcoming. The dentist that I saw was charming and funny and I truly appreciated his candor! I look forward to when he can help me with my smile after I get all the preliminary work finished.

The worst visit I’ve ever had with a dentist office. Will never go back…

I have had two root canal and crowns, one crown replaced on another tooth. They were so amazing keeping me happy and extremely satisfied! They answer when you need them to in an emergency. They called me right when they opened today because I was in pain and needed another root canal and crown. I was up because the pain would not let me sleep. As soon as they called. I was in the chair within an hour. I also had an old crown fal off last night. They fixed that right up! Very flexible, understanding and definitely go over and beyond to make you feel comfortable and appreciated!

my wife and I new in HS we were establishing a dental clinic, my wife was told that she had all kinds of problems, the only thing she just had a check up less than a year ago ...they wouldn't even clean her teeth....they scheduled me for a cleaning, then had to reschedule me for a later date no one to do the cleaning,,,, went in this morning still no one to do the cleaning...they didn't call before my appointment date and time! not happy

They have a friendly staff but seems a little scattered. I had to pay office visit before being seen, then had assistants coming in twice to discuss my options, twice. Made me pay before the procedure was done and sat there for almost 2 hours before doing the procedure (extraction). Monarch needs to try for a less stressful way for their patients. Massage chairs, a view, privacy, televisions in the rooms. That's my regular Dentist office has all those wonderful things to make it pleasant. Monarch is expensive compared to other Dentist offices for sure.

Edited review: the staff and Dr.smith was very friendly at my recent visit yesterday. They asked if my after surgery was causing any pain which it wasn't. Although the dentures didn't get fitted because of my swelling, they tried their best too. The front staff, back staff was very polite and explained what to expect of the aftercare of my surgery, so thank you all for that to the staff and Dr.Smith.

Told them it was my only day off and I need my teeth pulled today I told him I have insurance and I would not be able to pay until the following Friday they said that was fine and they could get me in that day and I have my teeth polled after sitting in their office for 2 1/2 hours they tell me they can’t pull my teeth without $258 Just a big waste of time

I needed an extraction plus a root canal. I live 2 hours away and they were able to both at the same time! The dentist was exceptional at easing my high anxiety, he made me very comfortable to where I had zero pain during the procedure. The entire staff is awesome! Super friendly and helpful, I highly recommend this dentist.

Yes I had scheduled a pt to get my tooth pulled on Tuesday they only X-ray it then tell me what it cost ok kool then they tell me I have to come back Thursday I say fine can make it after 230 they made it at 3 ok we’ll the call me today Jan 6 at 7am telling me I need to come in in the morning due to the weather there was no weather coming in I was at work so I go ahead an do it cause I asked how long it was gonna take they say a hour I literally waited 1 1/2 hours in the parking lot until I called 3 times an told them I had to be at work they finally get me in the dentist was rude he shot novacane right in my tooth after he barely used any in my gums then he immediately pulls tooth an does not give it time to numb this place is very unprofessional if there was no stars that’s what I woulda gave them an if I didn’t already pay them I would of left an it was my wisdom tooth I was in pain never go to this place

DO NOT use Monarch Dental! I came in with a broken front tooth. They wouldn't fix it without a pre-authorization from my insurance, even though I said I would pay in full and then they could pay me back. No, they sent me away, reassuring me they would contact my insurance that day. (This was a Thursday) Monday comes around and I call my insurance, Monarch never contacted them! Not to mention the Dentist couldn't be bothered to say Hi or ask me how I am. Don't go!

Had to wait outside to be seen. Then, they couldn’t file my insurance for some reason . So I pay 400 for an extraction that hurt terribly and hurts worse the next day! They only care about money and closing the deal on you like at a car lot!Do not recommend!

This is specifically for the Hot Springs, Arkansas location. I made an emergency appointment because of a broken wisdom tooth. I arrived early to do paperwork, and due to COVID-19 protocols/protections and how busy the office was, things went a *little* slow—but nothing worth writing home about. I had X-Rays done, and it was maybe five minutes before the dentist I’d scheduled with came in and made a recommendation. The recommendation was full wisdom tooth extraction under sedation—and he explained to me how their office does the bone grafts that help with healing afterward. After he made his recommendation, I spoke with another assistant about the details of the procedure, including how sedation worked, and then he went over the different types of financing that the office has to offer. When I understood everything, he went over all of the paperwork for the procedure with me and answered all of my questions and made sure I signed everything correctly. I was also given a copy of all of the paperwork. I went in early for my scheduled procedure and got my paperwork and financing taken care of—my last-minute questions were answered and multiple staff members met with my driver and made sure they knew my driver. The office was a *bit* busy (lots of emergency appointments), but once I was called back, everything rolled right along. The dentist and his assistant were SO sweet during my procedure preparation—I am a HUGE baby when it comes to needles and I haven’t been sedated since I was two years old, so I had no idea what to expect. They both kept reassuring me and trying to keep me relaxed and to get me to laugh. Right before the procedure was actually set to begin, an assistant came in to make sure I knew who my driver was and to make sure I knew how I was getting home. I ended up waking a little early during the end of the procedure (I have anxiety issues, and normal oral sedatives don’t work that well for me, so this is something I thought might happen, even thoug

Honestly this was one of my last resort places for some help with severe tooth pain and they did absolutely nothing to help me with. Before I even went in the receptionist was arguing with another customer, then I basically sat in a chair for an hour before someone finally came to see me, then they have the audacity to tell me that what they needed to do would cost over 2000 dollars. I only wanted my teeth cleaned and someone to help me with my pain and do something about my wisdom teeth that are ruining my brace job.