Hiram Center for Family Dentistry

I was not happy with the experience at all. The woman who took me back spent more time talking to whom I can only assume was an off duty employee than helping me find where I was supposed to go. She didn’t speak or introduce herself to me but spoke in detail about the woman’s shoes and how she would be heading to get some after work. I don’t know her name because of course she didn’t introduce herself. She acted like she was offended when I told her my teeth hurt and was upset that I didn’t have a specific reason. The dentist was pleasant and had I only dealt with her I may have had better things to say. I was completely off put by this lady and barely stayed there 30 minutes and have no intentions of ever returning. The receptionist was very nice as well. Don’t get me wrong the place was beautiful for a dental office and all besides this one lady I’m sure it’s a great place.

The staff was very helpful. The wait time was short. The doctor was very informative. Would recommend them..

Very prompt, friendly, informative and helpful. Kept me relaxed the entire time. See y'all next Wednesday!

Everyone is so patient with me. Even late in the day their kindness and sense of humor prevail!

Super easy to make an appointment, they got me in quickly, and all staff members were kind and helpful.

Everyone was so sweet and really good at making you feel very comfortable.

Today I went in to get a new tooth while waiting on my permanent tooth to be put in Jessica worked on me. Very pleasant and really like her work , can’t wait to get me permanent tooth !

I was so afraid of the dentist . But since I’ve been coming here. I have been at ease. Today I had a cleaning and the tech was so gental . She made me feel very comfortable . So if your in need of a dentist. I would recommend you come be a part of them.

Professional staff very friendly and knowledgeable. I usually hate going to dentist but this office has reduced my anxiety. Thank you

I made an emergency appointment for a tooth extraction. An hour before my appointment, I received a call asking if I could reschedule due to the doctor needing to leave early. Once there, X-rays were done and then I was told that I would need to see the oral surgeon since my tooth was broken to the bone and in case I needed a bone graft during the extraction???? I was told that due to the doctor that examined my X-rays, it would be an “automatic referral” out of office???? I asked the office manager why and her response was “it’s only because of the provider you saw” ??? No idea what that meant or what was going on but I didn’t even have the option of seeing someone at their office after dealing with the Doc I saw. Went right over to Aspen and had it pulled same day without issue

Worst dentist ever!! had a filling …. Seen dentist 3 times to relieve pain since the filling…. 6 weeks later still in pain. Every time I call to see dentist, have to wait a week to get appt. Ridiculous!!

First time going there...the office is clean and nice and staff is friendly definitely felt comfortable and the doctor was great!

I had a new patient appointment scheduled at this office. Upon arrival, I was told that my appointment would need to be rescheduled because I was a new patient and new patients are not seen that late. I was also told that someone emailed and called me to reschedule. No one contacted me to reschedule my appointment, and I made arrangements to make this appointment. Basically, there were no alternatives other than to book however far out new patient appointments were being scheduled. I will not book another appointment and risk being inconvenienced again. Terrible experience.

I debated whether I should leave this review or not, because while all of my past experiences at Hiram Center for Family Dentistry have been great, my experience today was awful, painful and disturbing. For context, a few months ago I had a scaling and root planing procedure done. It's a relatively painful procedure even with the numbing agent they use, as they essentially insert a sharp tool below your gums and scrape repetitively. Not fun at all *but* the lady that did the procedure on both days was phenomenal and went above and beyond to be gentle, friendly and precise. 10/10. Today, I had a follow-up cleaning and the hygienist was not the same person that did the deep cleaning. This may sound silly, but it legitimately felt like someone was angrily washing dishes in my mouth. It was the exact opposite of my last experience - extremely impersonal, rough and honestly worrying. When a tool would go into my mount to reach my molars, she was so careless and imprecise that it would hit my front teeth on the way in. When cleaning, scraping, etc, it felt haphazard and reckless. The only words spoken during the procedure were "turn" and "close". Not "Hey how are you doing today? I see you're here for a perio follow-up, here's what that entails" etc. Not even the classic "are you flossing regularly?" question. It was just silent and super uncomfortable. It was so bad that I would gladly suffer through the deep cleaning a hundred times before being subjected to whatever just happened there today. I explained my experience to the ladies at the front desk, and while I was absolutely furious (who wouldn't be?), they handled it perfectly. I did not raise my voice and make a big scene, as that doesn't help anyone or make the situation any better, but I certainly did describe the magnitude of my disappointment. I made sure to let the ladies at the front know that I was not angry with them at all - or really anyone else there - as everyone has always been awesome, except for w

I had the best experience today! I was incredibly nervous and in a lot of pain going into my initial appointment with them. Everyone from the front desk, to Bree ( I believe is her name) , to Dr. Patel, and Memphis were so very nice and welcoming. I definitely have found a dental home. The space is kept very clean and professional. I was thoroughly impressed, 10/10 do recommend!!!!

Excellent care and service. Kim was amazingly knowledgeable and professional. Brittany was also amazing, patient and friendly. Thank you both for a positive dental experience.

Dr Sethi and staff are a godsend if you’re investing in your mandatory dental/oral care. I have continued to drive over an hour for a reason. Nice to know you’re in competent hands and not be shuffled from one. Dentist to the next each visit.

My appointments kept getting canceled (more than three times)and I got told a day before that it was canceled again. I've been trying to get an appointment since August and at this point I just give up. Along with that it's never explained as to why and when I ask they don't explain.

They don't verify benefits prior to an appointment and will bill the patient for their error. Horrible customer service.

The dentist and her assistant made me feel very comfortable. The dentist took her time and explained what would happen. And I love the jolly and happy attitude the dentist had, I loved it. Thank you so much!!