Wai‘alae Dental Care: Honolulu Dentist

Not bad! Dentists and dental hygienists are friendly and to the point. Flexible scheduling is great and being able to get cleanings on weekends is a game changer. The front office though, is disorganized, specifically with billing. Every time I’ve gone to pay, the total changes. Every. Time. Save yourself the headache and anxiety and go elsewhere.

Best of the best.

This place is running an absolute sham of a dental office and I hope they go out of business. As a dental assistant and surg tech in periodontics it is my responsibility to stick up for patients who I believe are being lied to/taken advantage of. Waialae dental messed up my friend’s PERFECT teeth. Told her she bad cavities when she didn’t. Used wrong anesthetic for procedure. Did not listen to her when she complained of pain during and after procedure. She ended up having to go to Diamond Head Dental for emergency revision. When I went to Waialae dental with my friend to confront them and demand money back, as well as a print out of her entire chart and patient and procedure notes, they said “that will be 15 cents per page”. LOL (scummy move). I told them denying a patient of their medical records is against HIPAA. They got really quiet after that…. Pilau business practices here. It’s “big dental” and will do whatever it takes to get the most money out of you. I’m almost certain this practice is not even owned by a DDS, I think it’s owned by a business manager 👎🏼👎🏼👎🏼

I had thousands of dollars of new crowns done by a kind young dentist but he was going to redo 3 front ones as the center line was off. After his suggested rest period, I returned for that and he was no longer there. Long story short I ended up with the business owner for the worst rough painful experience in a dental chair ever! 3 days of the worst pain and he did not even return my call. He replaced only 2 front teeth, not able to correct center line, and jammed in two new, too large, too white crowns and I look like bucky beever! They cannot be redone as gums can't take it. When I called to have bite adjusted I was told I was not welcome in that office again! My deceased husband of 20 years was a successful Dentist who NEVER ever treated a patient as I was treated and always stood behind his work. Waialae Dental owner only cares about the money! For serious dental care, go elsewhere.

Horrible location. Told it would be ~$100 charge. Instead charged over $350 to put paste on my teeth. The same exact thing at 2 other dentists in Oahu cost under $100. Avoid this location if you can, the charges are ridiculous. Then they couldnt find my insurance and blamed it on me. Once i asked them to double check 3 times they did and found it. Afterwards it took them 30 min just to put in my insurance info. Incredibly unprofessional. Definitely avoid this location.

Went in for a check up. Was told to opt for X-Rays because the whole appointment would be free if I did as it was my first visit. 3 months later I get a bill in my email saying I was already overdue and had multiple late fees applied. Took 2 hours to resolve over the phone, appointment was not free. I don’t know if the doctor I got was just having a bad day, but the whole appointment just felt like an interrogation. 10/10 do not recommend and will never be back to this dentist or any of their affiliate “Kokua Smiles” dentists.

In a nutshell, this dentistry office is: Honest Accommodating Trustworthy Respectful Affordable and friendly rates I urged to receive a procedure that was softly recommended by my home dentist over the phone due to some pain in a tooth. However, the dentist here did a thorough checkup and his first instinct was that the issue is not what I am assuming. I was persistent, so to ensure my health and prevent me from any rash decisions with my delicate teeth, he offered complimentary Xrays which visually demonstrated his point. I am beyond grateful because it gave me the peace of mind and he was more interested in a truthful resolution than convincing me into some procedure that I easily could have been lured into! A+ to this office, so grateful I can trust that their intent is not to send me with a big bill or unnecessary aches :) As a cherry on top the entire staff from the dentist, hygienist, Josh/Daniel and X ray team - are all so well versed in their respective roles. A truly collaborative approach to healing a patient while also remaining one of the most affordable dentistry offices. The team ensures to book patients quite strategically to ensure patients do not have to wait a long time between specialists. A highly organized team that was not at all eager to sell me products/procedures but expressed genuine care and curiosity in discovering the root of the tooth pain. Only experienced dentists have the curiosity to truly get to the bottom of the problem, and best of all, he did!!! Thabk you Waialae Dentristy!

So far I’m pretty happy with this dental care ..

this dentist office has always been the most professional and they get you in and out in a timely manner

Excellent attention and care by Dr. Chun. Waialae Dental not only provides excellent routine care - they are also helping to mitigate the effects of my nighttime tooth grinding. Thank you!

Updated 12/15/2022 I had 2 great experiences with the cleanings; however, I had to get a crown. It has taken 3 months and still no resolution on the billing statement that shows I owe money that is over 60 & 90 days old. I actually paid the amount I was told when services were rendered. My credit score has suffered due to this billing error. Please check all your statements carefully and make sure to get estimates and payment receipts for any services performed. This is my 2nd cleaning with Wai’alae Dental Care and I really enjoy how professional and friendly the staff is. Preventive care is really important to me. I also like how quickly the staff can email or give me the diagnosis and x-rays for my own personal self-care routine. Thank you.

First of all I don't recommend no one to come here. Couple years ago they work on my front tooth that was a little crack in the back of it. They did a root canal and just recently my tooth came out!! Went there to see what need to be done. They recommend to extraction of some part of the tooth which they said remove the other 2 tooth in the front to do a bridge that they will only credit me $1,100 which that I paid over $2,000. No breakdown sheet on how they going quote me. Instead they only had a yellow piece of paper with the numbers they want to charge me. They said they called my dental insurance & which I know the guy lied!! The insurance company mentioned to me that no one called!! My opinion they should fix this problem and don't charge me!! Previous I saw someone review this person had emergency work need to be done. Somehow their insurance didn't cover. Instead they didn't charge to this person. So when they know they did a error or never did it correctly and why the tooth came out after a root canal has been done!!! SO DON'T COME HERE!! Dec 14, 2022 Make sure get everything in writing about when they want to arrangement on the quote regarding they said. I know for a fact & I heard what they said!!! Not going charge for the extraction of the remaining of the root left. Now they want to credit me $800.00 instead of $1100.00!!! It's not worth it paying close to $4,000 to put a bridge. THIS PLACE IS A JOKE!!! ALSO NEVER DID A GOOD JOB ON THR ROOT CANAL AND WHY THE TOOTH STILL COME OUT!

Major accounting issues. Paid for their in house insurance and they have been trying to double charge for 2 month. I was even told it was resolved and now have another bill. Save yourself the headache! I won't be back. Not the first money issue we have had with them either. Much better options on island.

Grinded down my natural teeth because they could not fit my crowns properly, cracked a tooth next to a crown that they removed, gave 3 extra X-rays because they could not tell if there was cement left on the sides of the teeth that they worked on, office manager Daniel would not return my calls.

Really liked my experience with this dental clinic. Staff is very helpful. Appointments are on time. Dr Chun took his time to explain my issue. I also feel they are honest - do not push you to opt for services you don't need.

They did on awesome job. Love it

Great place to go for any dental concerns. The whole staff and dental crew were nice courteous and professional. Great environment and professionalism delivered if I could I would give ten stars looking forward to going again thanks everyone for your help!! Merrissa was amazing ⭐️

It's been terrible. I had a hygentist who acted like a dentist and tried to daignos me. Then waited for three weeks for a partial. They made the wrong teeth. It's going to be another week... maybe!

Our first experience at Wai’alae Dental was not bad, but it wasn’t great. While everyone on staff was very friendly, the processes felt very fragmented and impersonal. For example there were several people checking in and out as we arrived. The front desk staff seemed too busy and a shift change was occurring as I waited to ask about checking my daughter in. The parking lot was full, so I left my daughter inside while I went to look for street parking. This was not a great first impression. Her hygienist was great, she had a positive exam and cleaning experience. When it was time to check out it appeared as though there was another shift change or people taking breaks, so a new set of people were at the front desk. We waited for a while to check out, two people were helped ahead of us, then nothing, no one called us up and they sat there. I had to say, "Hi! We need to check out." They seemed to not know who we were or what services we had received, I had to basically start from scratch explaining what we were there for, what our insurance was, etc. also, not super reassuring. Overall I got the sense that the office does a decent job of drumming up business with mailout flyers but falls short in managing the quantity of business. We felt kind of like cattle being moved through a pipeline. Very impersonal. We have decided to go with an office closer to home and a little smaller and more personal service.

Dr. Lewis, Chaz, Sierra and Heidi were very helpful.