A+ IOWA DENTAL MULTI-SPECIALTY

I booked an appointment probably 3 months ago for my son's consultation for braces, took the day off from work and drove 45 minutes from our house to the SW 9th location in Des Moines today just to arrive to this sign on their door! I called the number listed on the sign and was told that they attempted to call me to cancel my appointment and they left me a message but they absolutely did not because I do not have any messages or call history from them at all! AND, now they are telling me that they suddenly no longer accept our insurance, yet on several signs on their building it says they accept Medicaid. False advertising!? Absolutely ridiculous!!

Just four days before an appointment we waited months for, A1 called and said they were no longer taking my child's insurance. I had to ask the caller to repeat themselves four times because they seemed to be talking through a kazoo. This was an incredible waste of my time.

Worst dentist experience I’ve ever had! I was told I had 3 cavities, I stayed for 3 hours while the dentist filled all 3. The dentist walked me out & told receptionist I was good for 6 months. Now I’m being told I actually need 2 more fillings. I have cuts in my mouth & tongue from the dentist & my fillings must not have been filed down enough because now they don’t feel right when I bite down/eat. Dentist won’t even be back till January! I will NEVER return or recommend this place. ZERO STARS

Went in waited over 45 minutes past my scheduled appointment time. The dental tech was very rough on my mouth when doing x-rays. I even call it a cleaning. They didn't scrape the plaque along my gums at all. I have always had that done. She just told me to floss more. I used my once every six months dental appointment to have teaath polished. I won't be back.

Slowest dental office ever. Both times I’ve been here it’s an extremely long wait. What’s the point of making appts to not be seen until 2 hrs later than that? Definitely do not recommend

They're decent people, but I've had every appointment rescheduled, I've needed a root canal done for 2 months now and have had that rescheduled twice now, because the dentist apparently leaves state rather often. Plus waiting time is ridiculous, if your appointment is at 10am, don't expect to be called back until 11-11:30. If it weren't for insurance purposes, I would have switched providers already🙄

Horrible got my wisdom tooth pulled @10am they was supposed to call in a prescription they never did it’s now 430 and they closed.. now I have to go to the ER Not Satisfied at all!!!

Waited an hour and 15 min for them to polish my teeth and not clean them. My daughter had an appt as well and they did nothing for her besides tell me to use gauze to get plaque buildup off her teeth.

they held my dentures ONE YEAR after making Gumes changed by then. Had to go where they know how to treatpatients! Never a dentist there to help!!! DO NOT RECOMMEND!!!

They have a very officiant organization & we are very happy we have found A1 dental. Everyone is very nice and you feel very welcome.

Seriously don't know how to even professionally answer the phone. Let alone do everything that is needed the 1st time so I wouldn't have to come a second time.

BEYOND LIVID. MY DAUGHTER HAD A CONSULTATION A MONTH PRIOR IN WHICH I WAS ADVISED PHOTOS WOULD BE TAKEN. I HAD A VERY LENGTHY CONVERSATION WITH THE DOCTOR WHO VERY THOROUGHLY EXPRESSED TO ME THAT MY DAUGHTER'S MOUTH WAS IN BAD SHAPE BUT OUR INSURANCE WOULD ONLY COVER PHASE 1 IF PHASE 2 WOULDNT BE NEEDED. IN HER CASE SHE WOUPD NEED BOTH PHASES. HE BASICALLY TOLD ME HE COULDNT TREAT HER DUE TO CONFLICT OF INTEREST. I WAS CONTACTED A FEW WEEKS LATER AND ADVISED TO BRING MY CHILD BACK FOR PHOTOS TO SUBMITT TO MEDICAID TO GET HER APPROVED FOR BRACES.. I QUESTIONED WHY. THIS NEEDED TO BE DONE BEING THAT MY 7 YR OLD HAS ALL BUT 1 BABY TOOTH AND WAS ADVISED THAT THEY WOULD PROBABLY HAVE HER GET THE REMAINING BABY TEETH PULLED. I MISSED THAT APPOINTMENT AND CALLED TO RESCHEDULE ANOTHER RECEPTIONIST TOLD ME THE SAME THING. SO I PULLED MY CHILD OUT OF SCHOOL AND DROVE FROM WEST DESMOINES TO THEIR UNPROFESSIONAL ESTABLISHMENT AND WAS BASICALLY TOLD I CAME FOR NOTHING. LISTEN TO THE PATIENT SOMETIME! THE DR. DIDNT EVEN REVIEW OUR FILE BEFORE SEEING US SO HE HAD NOT A CLUE WHAT WAS GOING ON. I HAD TO REMIND HIM OF THE LENGTHY CONVERSATION WE HAD LAST TIME THEN HE DECIDED TO REVIEW THE FILE AND TELL ME WHAT I KNEW ALL ALONG. WE DIDNT NEED TO BE THERE. THEY ARE SURE TO MASK YOU UP AND COVID SCREEN YOU TO DEATH BUT CANT GET THEIR MAIN S*** TOGETHER

The staff here are excellent! By far best service on the Southside! Everyone from the receptionist ladies to the main Dentist they are caring, considerate and professional, really just a wonderful group of people.

all the people who work here are so nice 🥺 thank u guys.

After going an embarrassingly long time between dental visits, I was scared to schedule a cleaning, but the dental hygienist and dentist I saw at A+ Iowa Dental made me feel so comfortable. They were very gentle and not at all judgmental with me. I had a great experience and am actually looking forward to coming back for my follow-up treatments because I feel I can trust the team here and that they will take good care of me. There was a little bit of a wait for my appointment, but I didn't mind. The receptionist kept me updated and let me know that they had a staff member out for the day. They have also staggered their appointment times and have done a great job at reducing capacity for Covid-19 precautions. Everyone was properly dressed in their PPE and the space was kept very clean. I felt safe. This is a great dental office.

Had a very seamless experience at this dentist office. They were all very kind and helped my pain tremendously. No longer a new client but now a forever client.

Most staff knows what they are doing and the orthodontist is very knowledgeable. A few times I've had to wait past my appointment time but that happens at dentist/doctors.

Dr mafa is amazing. She made me feel so comfortable. And explained everything she was doing.

It would be nice if they would return a call six hours before they closed for the weekend . My son has a wire loose and is now screwed ! Thanks guys

Great place. Quality work. Can be extremely busy at times. Good dentists and great staff.