Portnoy and Tu, DDS, PC Family Dentistry

Dr.Tu is by far the best dentist I have ever visited. Her standard of care is exceptional. Molly is absolutely amazing and she goes above and beyond to ensure my comfort at every visit. Even her front desk is great, they have it together when it comes to insurance and phone rapport. I trust Dr.Tu and I refuse to see anyone else. I highly recommend making an appointment at her office if you haven’t already. Thank you Dr.Tu!! -V.Dexter

The receptionist was friendly at the beginning, but after I missed the appointment (my fault) her attitude dramatically changed. As a receptionist, her job should be HELPING patients see the doctor instead of "PUNISHING" patients indifferently by only offering a day two month later WITHOUT offering putting my name on the CANCELLATION list. She was very cold and indifferent on the phone and she indicated I messed up the appointment and an appointment two months later is the consequence. This is not acceptable and not professional at all. I would not recommend this office because of the rude staff! This is an update. The office manager called me back about my review on Google. I was happy to call her back and tell her what happened. But to my surprise, she did not mean to solve the problem, but told me I did not understand their policy and that their doctors are busy. Of course I know it is not abnormal to get the next available app 1-2 months later, but my point was the receptionist's attitude. I told her that I, as a patient, who was waiting for 2 months to see the doctor but missed the appointment, was desperate and helpless when the cold receptionist did not even offer the cancellation list. As a patient who have seen doctors for many years, I do not need the manager's education about their office policy and how busy doctors are, but the genuine willingness to know about what happened on the patients side and willingness to help, and the possible solution. I am very disappointed by the receptionist and the way the manager protected her staff. A big No No to this office. This is my true story.

They are the best. All staffs are very nice person.

Best dental experience. Staff friendly and helpful.

The care that I received was fantastic. Post care, I was set up for a payment plan stating how much in total I would pay for the care I received. I was told if there were any changes to this plan I would receive a phone call. I had called to make the last payment early and was told that I owe $669 more than what I was originally told. I never received a phone call stating I had owed more than I expected and the office had a hard time finding how this was missed, had to call me back after looking into it, and blamed it on the computer system.

After years of trial and error and other dentists telling me there was no bite guard that I could tolerate, Dr. Portnoy performed magic for me! For decades I'd suffered with facial nerve pain and TMJ pain, making me grind my teeth at night to the point of knocking a dental crown off repeatedly. Dr. Portnoy mounted a DETAILED CASE STUDY OF MY JAW JOINTS, modeling my new bit guard to fit precisely. Thank you, Dr. P.!

Just had my new patient visit and cleaning. The staff here is the best! Catherine was my hygienist, and is the best hygienist I've ever had. The thoroughness was incredible, and they really do take the time to explain & teach. They also clearly explain my treatment plan & costs. Very professional.

To be very honest, here dental cleaning is a good place to go, and also they have a nice group of assistants. But I don't suggest for anything else important treatment here except cleaning, if you have to then try to ask to be referred to professionals, you never know how much pain you will suffer from a not good quality of treatment, and also maybe pay an extra repair payment that suppose to be free, I would think that their charge system need to be supervised. I am sorry that I just try to give a very reasonable comment here and also would like to give myself a lesson how to choose a qualified family dr.

Excellent Family Dentistry! Best staff ever! Always welcoming and happy to see their patients😀.Would highly recommend. Run by two Amazingly skilled professionals.🤩

I just moved to Okemos and am happy I found this dentistry. I got my cleaning with Catherine - she did a very thorough job and took time to answer all my questions. I also saw Dr. Portnoy who is very knowledgeable and easy to talk to. Highly recommend!!

THERE AREN'T ENOUGH STARS TO DESCRIBE THE LEVEL OF EXCELLENCE AND CARE AT THIS DENTAL OFFICE. The individualized care I received on my first visit to Dr. Tu is something that I've never experienced in many years of dental care. Seriously. She took time to ask thoughtful questions about my dental habits, dental issues, and general health to understand how to build a dental health plan for me. As she examined me on my first visit, Dr. Tu noticed two issues created by former dentists that had bothered me, and fixed them on the spot! She is more than a dentist, she's an amazing individual who actually CARES about her patients. The staff was cheerful, efficient, and welcoming. They make every effort to give you a quality experience. This is a spectacular dental practice. If you want the highest level of professionalism, dedication and technical skill in your dentist, look no further. THESE are the dentists, and this is the place.

I can tell you Dr. Gianh Portnoy is committed to providing exceptional patient care. Having been recently diagnosed with sleep Apnea, I decided on the mouth piece/appliance instead of the cpap machine. Dr. Portnoy's office has all the latest equipment and expertise to diagnosis and accurately customize the mouth piece. She explained everything she was doing and answered all of my questions. I sleep so well and no more snoring! I would 10/10 recommend her!

Ever since I was in high school, I have been going to Dr. Tu. I went to many other places before I found her, and I can honestly say that her practice is a place that still makes me feel welcomed and taken care of, even after so many years. She takes the time to explain things and always takes the extra step to care for her patients. Her staff members are very supportive and helpful. They are also very understanding of the different circumstances of patients.

I absolutely love how everyone here is so nice and eager to provide you the best service and care. We are talking about high quality professionals who really know how to make you feel welcome and comfortable. Top quality dentistry! Definitely recommend.

Both Drs. Portnoy and Tu have worked on my teeth, and their dental assistant, Catherine, has cleaned my teeth every six months for quite a few years. I highly recommend this dental practice for any members of your family who need teeth cleaning or dental services.

This office is just a super friendly, great family dentistry. They have superior state of the art equipment and Angelina is the best hygienist.

Dr. Tu is absolutely FANTASTIC!!! She was extremely patient & knowledgeable. She had the best interest in my son's dental care. She is one of the nicest Doctors you will ever meet. I HIGHLY recommend her!!!

good service like new office

I am a very high strung anxious person and going to the dentist is very nerve wracking for me. I cannot put into words how calming and nice the staff are at Portnoy & Tu. I had Molly and Dr. Tu help fix my front tooth and not only does it look perfect, i felt no pain, and i had 0 to no anxiety the entire visit. They explain things patiently and you can tell that they actually care that they are doing a good job on your face. I was embarrassed that I haven't been to a dentist in awhile and they were also very kind in that regard. 10/10 would dentist here again.

Dr. Tu and staff are awesome. So kind a gentle. 5 Stars for sure!