Apollo Dental

I've been taking my family to Apollo for several years now. Always been happy with their service. I was surprised to see a 3.1 rating. I Started reading some of the complaints and was surprised at the level of entitlement.....

I have really bad anxiety when it comes to dentists and medical tools near/in my mouth. I dread going to the dentist whenever my appointment rolls around. My appointment in 2021 was the best appointment ever. Whoever did my cleaning must've been a student because they sensed my anxiety and instead of just going all in, they took the time to show me each took up close and tell me what they were doing with it. I didnt realize they must've been a student when I booked another appointment with them as when I had my appointment in 2022, the person they gave me was definitely not the one I had previously seen. Instead, it was a woman who sort of babied me? I was 20 at this appointment and she kept asking if my "mommy" were in charge of xyz. I did not appreciate being babied but my request to leave my mother out of the conversation went unheard. I had never been so tense and terrified in a long time. I have my next appointment coming up and I am honestly terrified as to what is gonna happen.

I do not recommend. I have been going to Apollo since forever ago and just recently have had a very bad experience. I called to reschedule my teeth cleaning and was told we are scheduling out to the end of the year. I am not waiting that long for a cleaning. I called another dental facility and was scheduled for end of next month. I also couldn't get a dental appointment same day as my son with Apollo. Worst customer service, and receptionist answering the phone should provide their name when answering. My family will no longer go here.

friendly, overall good experience for cleaning.

If I could give a 0 I would!! After moving over 2 hours away from the dentist we had to look for another dentist. We called around to a few dentists to see if they were accepting new patients and state insurance. We decided to go with Apollo (I sould have read the reviews 1st!) My daughter had a tooth that was bad! We called to get a appointment was seen by the dentist they gave my daughter nos to help with the pain she was wailing and crying hyperventilating and trying to get out of the chair.. why the dentist didn't stop and just pull it when she had to come back for surgery for cavities idfk. So after all that I called to get my other 4 kids in to get checked and cleaned. 1 of my son's have been seen and also had to get a tooth pulled same thing. I just called today to try to reschedule the appointment s we missed in August where I was informed that they are no longer taking anyone with state insurance. But they are excepting people without state insurance. 🙄 I was like that's discrimination you will take other people without state insurance.. So I pulled my 2 kid's that go her3 and found a new dentist that will see my whole family including me and my husband!! If you want bithcy receptionists and rude people make an appointment but if you value your self and children go elsewhere! Had to add the Dentist is great! The other staff not so much.

Called to schedule appointments for me kids, the person that answered was less than helpful. I have always previously scheduled both my kids at 4:30, lady that answered said I had to do a 4 and 4:30. I told her previously I had always done both at 4:30. She told me that I was always scheduled incorrectly and that they must have used the wrong chairs with my kids before. I told her I couldn’t do the 4 and 4:30 because I would have to take both kids out of school for that. She told me I would have to schedule different days, meaning I would have to take 2 days off work early. I told her if they can’t help me I would have to switch dentist and I was told “ok”. Been with this dentist since they have been open and this is how I was treated. You guys just lost all my business, my fiancé, my children and I got off the phone I had a friend call and cancel her kids appointments. If you care at all about customer service don’t go here.

I’ve taken my kids here from the time they were toddlers. They love going the dentist, it’s always been positive. Joseph is great, the staff is super helpful and kind and great with kids.

Dr. Joseph is an absolute angel. She has gone above and beyond for my daughter and her dental care. She’s always kind and compassionate when working with my 4 daughters. Will never go anywhere else.

Excellent service and care.

I love the doctor and Dental assistant who helped clean and fix my children cavities they are very friendly and made the experience so easy and fast for us thank you so much for helping my son who was anxious I appreciate it all that you have done to make it a great experience

I was a longtime patient since I was young and loved the treatment here but I unfortunately got a letter in the mail last week saying I was dismissed from their office because I failed to make it to 2 appointments I think it is very unreasonable considering they are one of few clinics that accept Ucare and I now have to scramble to find a new dentist and probably pay out of pocket for a cavity that I was supposed to get filled tomorrow but is now canceled because of them dismissing me. Life happens, things come up, Covid is still very much a thing, hoping they can become more understanding for patients situations in the future.

I've been going to Apollo for 10 years, the dentists are great. However, billing has become a problem. With a most recent visit for my son (late August), Apollo failed to bill our dental insurance (which they had on file). I called after receiving the bill (early October) and asked them to submit to insurance, which they said they would. Since that time I have received 2 letters requesting payment and today received a phone call requesting payment. They said they have never received payment AND that the submission to insurance was denied as my son wasn't covered at time of visit (he's been covered for 2 years by same insurance). I log in to Dental Dental and found the EOB for my son's visit - it had been paid by insurance. The Apollo Employee didn't believe and kept questioning if I was looking at the correct EOB. I did not feel like they cared about me as a patient and it was obvious that they didn't believe me that insurance paid what they submitted (highly possible the insurance check is in the mail, but perform due diligence and check with insurance before assuming patient is not telling truth). We will be getting our dental needs from a new provider now. Wouldn't recommend Apollo based on this experience.

As a former employee of Head Start, I saw the challenges low income families had for dental care. Back then Apollo was one of very few dentists who accepted MA. I wanted to support their practice by becoming a patient along with the rest of my family. We have always had good experiences at Apollo. Everyone from the receptionist to the dentists have been great!

DON'T DO IT

Have had multiple experiences now where tooth infections needed extractions and the referrals were never sent out or I had to keep calling to make sure they were. Good for cleanings, bad for triage, business practice, patient and health literacy communication.

I've been seeing Dr. Berscheid for over a decade. She's such a pro, as is the rest of the hygienists and staff. They are are always friendly, efficient, and I like how they explain every step along the way. I recently had my first cavity in years, and the process was painless and easy.

The receptionist here are absolutely disgusting. The behavior circulating in that room is absolutely horrible. The dentist themselves are great and nice people. But there is no reason for a receptionist to have an attitude, or throw things at there client. You can call me whatever you please but please keep your emotions intact when it comes to your job. It’s not a good look on your company either.

I have been going to apollo dental for over 10 years. I absolutely love my hygienist and dentist. They take time to answer questions and tailer the visit to my individual needs. Always quick about getting me in and do a good job including providing education at a level I understand and can participate in decision making. They provide a discount if you pay in cash too. What are you waiting for....schedule your appointment today.

Disappointed. I received a call that my regular cleaning appointment for two weeks from now, which was scheduled 6 months ago at the end of my last cleaning needs to be rescheduled because the hygienist has chosen to not come back to the office. Next available appointment for cleaning...DECEMBER 2. I'm not quite clear why they can't schedule a different hygienist for my appointment? But, when asked that question the rude receptionist informed me that they are all scheduled out and none of their hygienists have any more availability. So...my appointment which was scheduled 6 months ago, is now pushed out another 4.5 months while they continue to accept other (new) appointments... because I was unlucky to be scheduled with an employee of theirs that decided to leave the office? Seems like a pretty screwed up system. Not to mention, it might be time to find someone that books appointments with a little better personality and customer service skills...no apology, not cordial, no offer to put me on a waiting list...NOTHING. Plain old rude! Embarrassing I've been with this office for 20+ years and get treated like that. If you are looking for a dentist, you may consider going elsewhere as longevity gets you nowhere with these office (or at least this receptionist).

Amazing i had an awesome experience thier! Did xrays cleaning and they where honest and said what was need to be done!