Crossroads Dentistry

Haven't been here in over a year and just received a bill that has no explanation of what the bill is for? Shady

Quality work, lovely hygienists, skilled dentist. They were able to do a filling on a tooth that another dentist insisted would be a root canal (a far less pleasant & more expensive procedure). There are multiple hygienists here who I love talking to & the office staff are friendly and helpful. I don’t particularly care about the artwork, but there is always tasteful, eclectic music playing.

Very dishonest practice. They perform one dental service and bill insurance for something different to get paid more. Do not waste your time and money here.

What a wonderful experience! The staff are very friendly and it was a pleasure to chat with the hygienist while she was cleaning my teeth. Dr. Fleming was very knowledgable and went over in detail what was going on with my teeth. I needed a referral for wisdom teeth extraction, and he gave me a pretty good idea of what I was looking at and what was going to be needed. The office is clean and I love the artistry hanging on the walls throughout the building. Dr. Fleming also has an eclectic taste in music that entertains while you wait. I loved the variety. Dentist offices can be very daunting, but the bright and fun office, music, and staff make the trip much better!

One star only for the friendly front desk staff and hygienists. I would not recommend this office as the dentist has poor chair-side manner and is borderline rude. After finishing my fillings, he showed an X ray said we worked on these two if you feel pain you might need additional work and I quote “but anyway ok” and left abruptly to eat lunch. There was no aftercare instructions or follow up requests, im not even sure what to do post visit as there was no explanation of next steps or precautions to take. He was also rather aggressive with turning my face during my visit. I would have appreciated the time to turn my head as instructed without having my face yanked in the direction he preferred. During my procedure, my face was constantly saturated with water by the hygienist and I had to constantly ask for water to rinse as she was too distracted to provide a refill when I was told to rinse. Overall, I appreciate the completed work but I will not return to this establishment, however I can speak for the front desk staff and say that they are very pleasant and helpful.

Chose them as my ongoing dentist. Did a great job fitting crowns. Highly recommend their care.

I called to reschedule due to work. I was charged for a missed appt staying I was a no call/ no show. One of the dentists even used the paper towel they clip around patients necks as a place to dry off his fingers and place tools as it was still resting on my chest.

Five star first visit with Crossroads Dentistry! From Lulu at the front desk to the Dr.’s Assistant, Kim, to the dentist, Dr.Daniel Fleming— everyone was highly professional with a genuine warmth. Dr. Dan’s exam was the most meticulous I’ve ever received. Swank, artsy atmosphere with a pragmatic, down to earth vibe... different local artists showcased monthly. I walked out with several cityscape paintings by local artist, @Katheryn Krause, for the coming soon Airbnb Studio at my Benton House. Highly recommend!

Continued to schedule appointments without our knowledge after we made them aware that we had moved out of state. They tried charging missed appointment fees on these. Sleazy business practice.

Crossroads Dentistry continues to charge us for missed appointments even after we have moved. I’ve emailed them twice to tell them to remove us as patients, but they’ve charged us over $300 for appointments that we did not make. When we saw them as our dentist, they were great, but their bookkeeping could use some serious accountability and ethics overhaul.

Great staff, top notch group here.

Save your time and money and do not go here. Each time I came in, I waited 30 minutes to over an hour before being worked on. Even at my cleaning, I was there for three hours. Poor dental work was done, causing me to have to get it fixed at another dentist.

I had work done here a few times. I have had issues with my teeth ever since. They messed up one of my fillings and I’m currently having to pay more money to have it fixed by a different doctor. This company continuously charges you for more than you discussed. They have sent me bills for things I’ve already paid. They do not keep good billing records. Save your time and money and don’t go here.

Great place to have your teeth worked on. Really can't make the connection on these single star reviews. These guys were excellent with the dental procedure and because I didn't have dental insurance, they set me up on a payment plan that allows me to to pay them in installments. It took a bit of money up front but the cost was 100% manageable. Thanks doc I'll see you the end of this month for my final crown.

THIS PRACTICE IS AN INSURANCE FRAUD SCHEME. They do poor work and always bill you for more work than was discussed initially. Both my wife and I have had work done and then had additional charges tacked on beyond what was on the estimate, to the tune of hundreds of dollars. To make matters worse we have both had to go back into to have repairs done when fillings or caps cracked or came out within weeks. My wife ditched these guys a year ago but I foolishly kept with them because the location was convenient. The first time I went there, I was asked if I wanted some some sort of dental hygiene instruction, which I declined, but it was provided anyway. On my bill, a charge for $50 for the explanation on how to floss and brush shows up. When I challenged them about it, they said "Don't worry, if your insurance won't pay for it we take it off your bill." Which they did, and in the end they typically removed the add-on work for the other procedures, but I don't like being complicit in their fraud. The last straw was the dentist failing to show up for two periodic evaluations in a row. They rescheduled the second one so the doctor could be there, which pushed it into the next year and resulted in my insurance not covering it. Of course they refused to make any adjustment to the charges. The office manager Abdul is a real jerk. They are crooks, don't fall for the cool decor or friendly hygienists.

Their hours aren’t great and when you have to reschedule due to their narrow time windows (not open weekends and they close at noon on fridays) they charge you $120. Be careful working with these guys.

Took me calling 3 times over a period of 6 months to get a quote for dental work. Went to get a tooth built up and they kept me waiting for 45 mins then the dentist numbed me and kept me waiting another 45 mins. The appointment took 3 hours and they were unable to complete the work they had previously promised. The dentist ended up referring me to an oral surgeon which was going to cost me additional money I didn’t need to pay. Ended up going to my old dentist to get the work done because they immediately gave me a quote and ran a predetermination and were able to complete everything in an hour and half. Will not be returning.

I have always had a huge fear of going to the dentist, which has caused a lot of my teeth issues to get worse and worse. When I finally came in to try and salvage my teeth I was pleasantly surprised. Not only is the building and artwork beautiful here but the entire staff is absolutely amazing. Dr. Flemming does an amazing job and has been very patient and always takes his time.

I have been pleased with everything I've had here. They're the first place to get me to start using floss. Cleanings are great and the Doctor has been very informative and has cleared up any problem I have had. Definitely recommend crossroads dentistry.

Haven't gone there in over two years. Keep getting a bill for a regular appointment they sent to my wrong insurance company. Have called over 10 times to get cleared and spoke to the front desk and no call back. Beware!