Gentle Dental Reno South

Dr Peterson and Sarah are awesome. I came in for an emergency appointment because I broke my tooth. Turns out my tooth was rotting away and I was a hair away from needing a root canal. If I had to wait, my tooth would he gone, but Sarah and Dr Peterson were willing to work through their lunches just to guarantee I could get a crown to try to save the tooth, and helped me save money. This was a first visit for me and I am very grateful and thankful I chose to come here. Thank you ladies!

I have so many terrible things to say about this place. Why I have been a loyal customer since I was in my teens is beyond me. I’ve spent THOUSANDS of dollars here and have not been satisfied with anything they ever did. The three times that I had braces done by these people and my teeth are still not where they should be. Last time, I did Invisalign but I wish I would have went elsewhere. They just don’t know what they’re doing ESPECIALLY when it comes to orthodontics. All of my treatments were extremely rushed and I never felt like they cared about my needs. Thank you gental dental for sanding gaps in between my teeth for $4K! You all should be ashamed of yourselves for providing services that you cannot perform. Also, do not get fillings here because they will fall out within a short period of time.

I had a 9 AM appointment, the moment I got there I was not greeted by the receptionist.I was given paperwork to fill out because it was my initial visit. When I brought the paperwork back to the receptionist she realized she did not give me all the paperwork I needed to fill out, and she got extremely frustrated and Made me feel as if I did something wrong. Then my name was called to go back and the assistant walked me into a room to do x-rays. No good morning no hi how are you, just put your head in here and move your feet up till they touch mine. then told me to go in that room without walking me to it. And as I sat there I could hear them talking about me as if I wasn’t to be trusted or I was there for other reasons than what I had told them. on the phone I was told by three customer service agents when I called because I’ve had a similar situation before when you call customer service and they give you incorrect information. so I made sure I went on to my company insurance website and made sure I went to one of the providers in the network and I asked the same questions to all three customer service agents, the removal of my braces would be covered by my insurance 80/20 and that’s the primary reason why I went all the way out to South Meadows for this visit on my day off.I was told that was incorrect and it would cost $500 to have the braces removed even though I have a PDP dental plan. The orthodontist was cold, and unfriendly and did not make me feel welcomed.even after explaining the severity of the situation.There was nothing warm, or inviting about any aspect of the visit. It was all about money. There’s nothing gentle about gentle dental. Very disappointed.👎🏻

I have braces for the second time now and the first time gentle dental. I thought that they had done a good job years ago but now that I have a different ortho I see that they just rushed my treatment and I never had my teeth the way I wanted them

On my last visit, they did a check-up and told me I had to schedule another appointment for a "deep cleaning," which I did. The "deep cleaning" was no different than all the other cleanings I've had it took about 15-20 minutes with the same tools as before. Before starting the "deep cleaning," they quoted a price and had me agree, which I did. While exiting the cleaning room, they asked me to settle the bill and tried to charge me more than what I was just quoted........... After seven months, they called me today and said it was time to come in for another check-up and cleaning. I asked that it be done during the same visit, and they said it could not be, as my previous visit was not a complete check-up Hmmm..... So it sounds like my last visit(s) were incomplete, on top of trying to increase the charge for the "deep cleaning." I like the dentist he seems reasonable, but he needs to get a new teeth cleaning person and bill collector.

Extremely poorly run office. I made an appointment for my husband and I back in August for a Dr in our network. He was not available till January. When I went into my appointment today (4 months later), 30 minutes past the appointment time, I found out the Dr in network retired in October and a new Dr that is not in my network will be seeing me. I had zero contact from Gentle Dental informing me of this. When they called last week to verify the appointment and insurance, there was no mention of it either. When speaking to the front desk, both Tony and Stephanie were extremely rude. I asked why the retired doctor's patients weren't informed when he retired, Stephanie lectured me, "Every business operates differently and that's the reality of it." An apology would have sufficed. After I left the office, Tony calls me to ask why my husband isn't there for his appointment. I told her again what just happened and she interrupted me with, "Yeah we just talked." And hung up on me without saying anything else. Good thing I double checked before having them see me. If I didn't ask about the reason why my doctor changed, they would have charged me out of network fees. I did not appreciate being treated like somehow I was the one who did something wrong for their own lack of communication. Both Tony and Stephanie were very defensive and unapologetic. What a waste of time.

Went to get my second half of a deep cleaning and thank goodness for my hygienist, Sadi; she saw an infection underneath my crown where my dentist overlooked it on my recent X-rays. I ended getting a smell chip on the back side of my front left bicuspid, but I’m sure my dentist will fix this without costing me anything since it happened from the cleaning. We are not perfect humans so I’m not upset and why I still gave a great star rating.

On more than occasion this amazing office full of incredible staff have saved the day for me. They are all absolutely great people and very skilled in their abilities to serve each and every one of their patients to the best of their ability. Thank you all for all you continue to do. Dr. Brady Wyatt, DC

Friendly staff, expedient service. Glad I found this dental office.

Had a great dental experience with Tia and Sassy!

This morning was the 2nd worst experience witnessed by me and my wife at Gentle Dental. Staff at this place is worst of all the times. Receptionist and Settlement lady have kept me waiting for 50 min without any updates. Staff only consider Gentle Dental working staff is busiest without thinking patient as well working and step out of the office for the treatment. If this location is out of staff, then reschedule appointment or as courtesy update reason for the delay. Wife's appointment complete 50 min and Staff was still making excuse. This incident will be escalated to insurance and insurance will cut down the rating of this place. They do not respect Patient’s time. Arrange any other dental location, this was better for past 8-9 years, worst began last 2 yrs, especially short on staff and lack of management is witnessed at this place.

All people here are amazing. I’m one of those people that freaks out when going to the dentist, but Tia and Sasi were amazing, really no pain at the procedure I had done. I am definitely keeping them. If you are looking for a great attention and no pain this is the place!!!!

My first experience with this office and I give their attention to their patients a 10+. Everyone was so friendly nice and helpful. The most comfortable I've ever felt in a dental office, made me forget how much I fear it.

Dr. D and His assistant Mike were absolutely phenomenal and very entertaining as well. Extremely Gentle and Kind I did not feel a thing. They consistently checked to make sure I had zero discomfort. Definitely recommend going to them for dental work.

Room was very clean the girl who help set up everything (I think her name with Tia I think that’s what the dr said) and take my blood pressure she also did my X-rays and was really general and was patient with me when putting the guard in my mouth and making sure I was comfortable ahe was very sweet definitely would recommend this office

Great service ,nice people,fast an efficient .Thanks alot for getting me right in here..

Sasi was just fantastic for my deep cleanings this week, both of them! Thanks so much for helping me.

My front tooth broke. They got me in the same day for an exam. And I was scheduled for the repair the next day. The dental assistant was amazing. Kept me laughing even though I was terrified.

Highly recommend Gentle Dental. The staff are all great, friendly and professional.

great experience at Gentle Dental South, highly recommend