Healthy Smiles Dental

Getting them to use my insurance was like pulling teeth *ba dum tss*. I'd been to them twice before, but Donna (who made sure to tell me she's been doing this for XX years) insisted she'd never seen my insurance. After lots of back and forth with her and my insurance, I was told I was covered... only to receive a bill dated 2 weeks after that last call. I called to check on the bill they sent me (weird move, I know) and Donna told me they'd received a check from my insurance and hung up on me. So I'm just writing this to let Donna know, it's okay if you hate me for making your job a little annoying <3 Also, I creeped on your Pinterest and really think you should get back on there.

Looking for a new dentist now. First appointment went well, no complaints. Upon leaving, they said they were so busy I had to wait 8 months until my next appointment. Supposed to be 6 month. Thought that was weird but ok. Today, 2 months later, I get a call to reschedule my March appointment to June. Weird again. But I am concerned that this office is ok with me going almost 1 year in between appointments. I don’t feel comfortable with that. If they are so busy, they shouldn’t have accepted any new patients. I understand scheduling conflicts but not trying to at least get me something earlier is putting my health in jeopardy.

I was given a bill on my first visit for upcoming services. When I returned for these services they increased the bill by $125.00 saying "oh someone made a mistake". This is NOT acceptable. Unfortunately, the waiting area was filthy! The floor had all kinds of footprints on it, misc., trash items and extremely dusty. The ottomans were dirty, the floors were dirty and you could see 1/2" of dust on the trash can near the front door. I wanted to grab my swifter and clean this place. For all the sanitizing, etc., at a medical facility I was shocked by the waiting room. That being said, Dr. Choi is hands-down the best dentist I have ever been to. Absolutely the best for sure!! Hope they clean up before I go back again and hope their billing dept., hires some people that know what they are doing.

Dr. Choi has been my dentist for five years now! He is so professional, calm and that helps me relax. He is a very caring person and always takes the time to explain every procedure. The staff is professional and also friendly. I'll never see another dentist while I live in Reno!

First office visit... Upon entering, I was greeted with smiles and professionalism. After a brief 3-4 minute wait, Erika retrieved me to make my teeth sparkle! Erika and I exchanged terrific conversation, and it was the start of a great day! Thanks Erika. William

Dr. Choi and his entire staff are rockstars! I’ve seen dentists on the East Coast, West Coast and while in the Marines, nobody compares to Dr. Choi and his staff. The dental hygienist, Laurie, who I’ve seen the past few times I’ve been in has been superb! I can’t say enough good things about both Dr. Choi and Laurie. Thank you, Healthy Smiles, my family appreciates you!

Efficient and Friendly. Great staff.

Dr Lee is highly skilled and has a calm and assuring manner. Hope you are happy with your dentist because I'm jealous about sharing how good they are with other people. 😉

This is a late review. I visited the office of Dr. Lee couple years ago. This was my first and last visit. I came for the checkup and teeth cleaning. Dr. Lee checked my teeth. She insisted on doing the root canal on my tooth even though I insisted I don't want any. Anyway, that's not so much of an issue but adds to not so positive experience. The biggest problem was that the teeth cleaning part was done by the Dr. herself, not by the hygienist as is a common standard. The cleaning lasted max two minutes and she charged my insurance! I had to wait another six months to get the teeth cleaning done so my insurance covers it. I found another doctor who did a filling on a tooth she wanted to do a root canal. I don't find Dr. Lee trustworthy. This was my experience with the office.

We have been treated very kindly and respectfully by the staff in the office, and Dr. Choi is a pleasant gentleman, and a skilled, knowledgeable dentist. Dr. Choi replaced my crown a couple of months ago after it came off. The procedure went very well and I couldn't be happier. Today, we saw him again for my son's cleaning and exam. It's also a positive and comfortable experience. We are definitely returning to the office for the next visit. BTW, The office is very clean. The waiting room is comfortable and the wait was not long. I highly recommend!!!

Best Dental experience ever. From appointment to check out and everything in between love this practice. The staff and dentist are professional, competent and kind. Also doing a great job during Covid taking extra caution and care for staff and patients. 100% recommended this office to friends and family.

They are skilled dentists and hygenists, but I have had trouble getting in for emergency work even before COVID19. Then they called to cancel both of our appointments in the spring due to the ADA and State advisories, then never called us back after they reopened. Then when we finally called them to check to see when we could get in, they wanted to book us out into the next year. This would have my exams and cleanings be over a year and a half apart. My dental health deteriorated to the point where I had to seek help elsewhere to manage the issues that worsened due to lack of care. If they could not see us after reopening, it would have been nice at least to get a call to let us know we needed to find another dentist.

Following the recommendations of the terrible good for nothing CDC, this dentist is cancelling all future appointments indefinitely. They still want to charge me another $400, but if they do then I will have to dispute it with my bank since I need that to go elsewhere and find help, like the EMERGENCY ROOM! I refuse to pay this dentist another dime.

This is the best dentist I have ever been to. After countless scammers and bad jobs, Dr. Choi and my hygienist are amazing. They are worth every cent, and I have even kept them when my work insurance changed.

We have been going to Healthy Smiles for about 6 years and have always loved Healthy Smiles and especially Dr. Lee. Although their charges for dental always seemed on the high end, we were willing to pay because Dr. Lee has been so great. She's always been so nice and caring, especially with those family members that had trepidation about the Dentist. It has always been a great experience and we have referred so many to this office. Lately it seems like a few things have changed. My husband and I were scheduled for our 6 month dental cleaning, we called early that morning because both of us had been really sick over the weekend with the stomach flu and was hoping that we could reschedule. The Office staff/Manager was not understanding at all and said that we needed to come to the appointment sick or not, regardless or there would be a $50 charge each. (most offices we have gone to have a cancellation policy, but when you are severely sick will waive the fees, especially for long time patients) We ended up going to the appointment to avoid the $100 fee and saw a hygienist we have never seen before, she was very rough and my husband and I had sore gums and sensitive teeth for a couple of weeks after. I thought it was possibly because we weren't feeling well, but as I waited in the waiting room for my husband to be finished, I heard another patient come out complaining as well. I am saddened by this change at Healthy Smiles, we always loved going there. But unfortunately we will now be going to a new dental practice from now on.

I have never been a fan of going to the dentist. At this office they go above and beyond to make you comfortable. After going here I couldn't imagine going anywhere else.

Great facility with wonderful people. The staff is amazing and are always out to make your experience great.

Excellent, attentive care and customer service. Dr. Choi is an awesome dentist. Staff is great too.

I was looking for a new dentist...and I have found them!! Dr. Lee was amazing as well as her staff. The atmosphere and the treatment I received was absolutely phenomenal. I will agree it is like going to the spa and getting your teeth cleaned too. WOW WOW WOW!! Thank you!

I recommend Healthy Smiles to everyone I know who is looking for a dentist. All of the staff are proficient and very welcoming. The office is beautifully designed and promotes a relaxing atmosphere. Those extra touches like warm or cool neck pillows, cucumber slices on the eyes, lavender scented hand wax, and warm scented washcloths for wiping your face afterward make me look forward to my teeth cleaning. Check it out online.