The Reno Dentist

They are very pleasant people, they make you feel comfortable, and listen to your concerns.

I hade a dental appointment today with The Reno Dentist today, All my questions were answered. The staff was very helpful and professional. They made me feel welcome. I will be returning back to them. I highly recommend them to fix your smiles.

Dr. Sykes and his assistant doctor were awesome had a brilliant experience. They were so friendly helpful and very nice.

I used to dread everything about dentistry and waited too long to go because of it. I am sure a lot of people say that 😂. When I knew I had to go back after some issues, I switched to these folks and it was a breeze. They make you feel comfortable and relaxed. Everyone here is awesome! If you don’t like great customer service, singing (Britney Spears) in the background, or going the extra mile to help you feel better about your smile this place isn’t for you. But I would definitely recommend them to everyone!

After Dr York retired Dr. Sykes took over his practice and I stayed with Dr Sykes. This is a difficult review to write because I was very happy with Dr. Sykes and his services. In fact it was almost as if he became a friend. I was always happy with his dental work. However when I went to have a cleaning in July a few years ago, I was surprised to get a bill for $60 a few weeks later. My insurance provides for four cleanings a year for free. I got busy with other things and thought it was just an error. However after receiving two more bills I finally just paid the $60 assuming that I had overlooked something. When I went for my next cleaning in October the billing clerk told me I owed $60 after that. I was quite confused and told her that I had never had to pay for cleanings before. She looked at my record and told me that they had raise my deductible. What? I don’t have a deductible in cleanings but all the information she could provide me was that my deductible had increased. I paid the bill. In fact it appeared I had no choice but to pay it since I had apparently overlook changes in my plan. The next day I checked one of EOBs for a recent cleaning and discovered that my insurance company had only paid 50% because the Reno dentist was out of network. What? Ever since I had began going to Dr. York's office and the Reno Dentist they carried my state insurance. What happened? Well the rest of the story is that they dropped my insurance and never notified me. I pay almost $50 a month for this insurance and certainly I couldn’t go to a out-of-network dentist. What really upset me was the billing clerk lied to me. She kept telling me my deductible had increased. My deductible did not increase they simply had dropped my state insurance which ultimately cost me $120. Of Course I had no choice but to find another dentist and transfer my records. But I must say that even though I had no choice and was misled with an inaccurate information, I really miss Dr. Sykes. Go

Hands down THE best dentist you will find in Reno! Believe me, I’ve tried many of them! You will not find a dental office that provides a more caring and compassionate approach to your dental concerns. The staff is outstanding and the anxiety-free experience paired with the latest in dental technology makes dental care truly stress-free. I only wish I had found them years ago!

This is the best dentist experience I’ve ever had. Two teeth extracted and a root canal and I was fine the next day.

Was frustrated with my previous dentist so I made an appointment here and what a difference. The entire staff is professional, helpful and friendly !! I was amazed. They made it clear of my different treatment options and asked me what my future goals were with my smile 😁 I appreciated that !! I will become a lifelong customer and I highly recommend them 👍👍👍👍👍

Super organized, relaxed experience and easy to schedule. I’m a fan!

Everyone was fantastic very pleased with my visit Loved Chris she is awesome and Dr Sykes. They were very thorough with my examinations and my x-rays and Chris was able to answer all of my questions. Front staff was very knowledgeable with scheduling, ins, and payment options Great experience.

What a joke, is this actually a professional dental office? On 12/19/22 I received a text notification indicating that I had a balance due. Considering that I had never received a billing statement and had also never received a text notification of that nature from the office, I thought it was a scam. To add to the confusion, in October of 2022 I had received an update mailed to me letting me know that I had $1500 to spend with The Reno Dentist. So…rather than click the link in the text notification, I decided to call the phone number noted…which routed me to a voicemail box so I left a message expressing my confusion. Christmas came and went yet I had not received a call back so I figured it actually was a scam because the phone number in the text notification was different from the phone number noted online. On 01/03/23 I called the online phone number for The Reno Dentist to make them aware of the scam, I got the voicemail and left a message. On 01/04/23, I received a call back from Robin. I was told that the text notification was something new and I did indeed have an outstanding bill of approximately $380 from a visit on 12/30/21. I was told to contact my insurance company because they had not paid the bill. In speaking with my insurance company, The Reno Dentist office had submitted the 12/30/21 claim then had been asked by my insurance company for additional information…which was not provided so the claim was denied…and just sat evidently. My insurance company was very kind and said they were going to try to push the claim through, but since it had been over a year they weren’t sure what the outcome would be. I immediately called The Reno Dentist back to let Robin know what my insurance company had said, I was told that The Reno Dentist’s office was going to resubmit the insurance claim on their end as well. On January 6, 2023 The Reno Dentist issued two separate bills that were sent to me in the mail, one had a total balance of $376.77 and the other included

Great people and atmosphere very friendly and understanding

Reno, Dentist got me right in, they were completely awesome, super professional, very caring, they are my new Dentist I am super happy with them!😃

Dr Sykes is my regular dentist and he is great! Also I just had a crown from a different dentist pop off, and his partner Dr Addams was available as soon as the office opened the next day saving my Christmas plans! This office is awesome can't recommend them more.

I love the service, the loyalty, the attention, and the professionalism that the stuff have for us as a costumers.

Everyone is so nice and professional. Great dentistry. great dentist.thank you.

I love it here, everyone is very friendly and welcoming. Dr Sykes and Dr. Adams have always portrayed such a gentleness and calmness. I used to be terrified of the dentist and they help me feel at ease and taken care of. Chris is the best!!! She is always very caring and truly loves what she does. As much as I do not look forward to my cleaning I always look forward to seeing her. She is one of the main reasons why I return everytime.

SHADY billing practices!!! My insurance covers basic cleaning. So I went to these guys and received two cleanings, both times I was told that my insurance would cover it. I recently received a bill from the Reno Dentist for some random portion that my insurance supposedly didn’t cover. When I received the bill it was for both cleanings over a year before, and claimed it was due the DAY I RECEIVED IT. No online payment or alternate way to pay was offered, just a bill and a blank envelope to return it with a check, when it was already “over due”. So I called, no answer. Left a voicemail, and after not receiving a call back for 24 hours I ended up having to go to the dentist in person and paying to avoid late fees…on a bill they sent me late…that I never should have been responsible for to begin with. Save yourself some money and go to a dentist with better billing practices!

Everyone at the Reno Dentist was so friendly and had a positive attitude. I am a new patient and when I called they got me in the same day. I highly recommend The Reno Dentist to anyone looking for a great dentist.

I was pleasantly surprise at the care and attention Dr Sykes and staff extended to me. I highly recommend them!