Cook Family Dentistry

I've been going here for quite a few years now. The front office is always friendly and helpful. The hygienists do a great job with the cleaning and Dr. Cook is amazing and kind. All around, they're a great dentist office for our family.

Dentists are always great, receptionists always rude and blunt since i’ve been coming here kind of ruins the experience for me as that’s the person you first talk too.

I went to Cook Family Dentistry for a annual exam. The first exam went fine enough and the Dentist was friendly. Turns out I needed a crown done and a few fillings. I went back to get the additional work done and had a horrible experience. They had suggested I schedule an 8 AM appointment, so I took it. I went in as appointed and they proceeded to admit we the numbing shot. I was not getting numb. So here are the issues I am having. 1.) They used the excuse that you should eat before coming that early in the morning. I was never prepped for this beforehand. 2.) They had a hygienist come in to administer more of the needle moving agent. She was not careful, I almost choked on the liquid twice as she wasn’t careful at all. Overall horrible experience. Especially for a place that is so busy it’s hard to get convenient appointments. I ended up walking out with no work done but a halfway numb face. Edit: about an hour after I walked out my entire face and neck was numb. It stayed numb for roughly 9 hours.

I guess it’s been about 5 years since my last visit. I had an appointment, got a few hours off work to get my teeth cleaned. I show up and a new office manager greeted me. I’d been coming here for about 2 or 3 years by this time. Well, I tried to check in and the office manager tells me that they don’t have an appointment for me. How is that possible? You always get an appointment card when you leave. And we verified that the appointment date written on the card was indeed that day. I asked if I can be seen today since, well, I can only get a few hours off per year for office visits. She said they were fully booked and she couldn’t do anything for me. I left after a few minutes of arguing back and forth. I did get a call while I was heading back to work but I wasn’t in the mood to answer. She did try to explain in an email that she was going to see if I can be seen that day, but the damage was already done and I wasn’t able to go back to the dentist office. I thought Dr. Cook and the hygienists are good but will not deal with another hiccup with their appointment system or the office manager. I do miss the hygienists. They were professional and friendly. They were thorough with their work.

Dr. Cook is great! However if you need a repair on the faulty work performed by her dentistry you might want to look for another dentistry. I've been going to her dentistry since it was owned by Dr. Burns, your loyalty and you being a long standing patient does not mean anything to them. It's really unfortunate that they operate in this fashion.

20+ years of great service. I have been going to this office for over 20 years and I am always impressed by the level of professionalism and quality care that I receive. Employees may come and go over time, but the standard of care in this office continues to set the bar very high. I was just in for an appointment yesterday (cleaning + filling) and the staff continues to demonstrate high standards that set this clinic apart from many others. Thank you!

We love Dr. Cook an all her staff. The hygienists are great with my kids and take great care to make all of our experiences there comfortable.

I had been so fearful of going to a dentist until I started going to DR. Cook..they make you feel comfortable and they are gentle.. They are all so kind..I am thankful that I found a place where I am not afraid to go to! So thankful for how great they are! I highly recommend Dr cook and her amazing staff!!

I love Cook Family Dental, everyone there is a pleasure to be around. Very inviting atmosphere as well. Have had several dentists in my life, this is by far the best. Love you Guys!

I was traumatized during one of my childhood visits to the dentist. While I place a high priority on my dental health, routine dental visits, much less anything beyond that, have always been difficult for me. A few years ago, I was treated quite roughly during a dental procedure, and that was the last time I saw that dentist. I had known Dr. Cook for a long time but had never used her for my dental care before. After that rough procedure, I called Dr. Cook; and she assured me that she and her staff would take good care of me. Dr. Cook was true to her word, and I now rather enjoy seeing her a couple of times a year and getting superior and leading-edge dental care. I highly recommend Cook Family Dentistry!

I had a cleaning and exam today, completed by their new hygienist, Amber. She was gentle but thorough while taking x-rays, attentive to time and kind. I am a high anxiety dental patient and she was amazing. I am happy Amber is now part of the team.

I was turned to Dr. Cook by none other than my wife! As most husband can can imagine what a decision making process this would turn out to be! Dr. Cook and Her team of dental hygienist are all about patient “comfort” from the start! My favorite part about visiting The Cook family was finding out that Dr. Cook was NOT indeed a “heavy handed” dentist! Such a relief! Also the Cook family does wonders with children! As our 4yr old daughter just adores her! I must not forget to mention how easy going the Receptionist/Billing department is! Always getting me and my family back to Dr. Cook Within a timely fashion and answering all of our Bill pay/insurance questions! Dr. Cook And her team have such gentle souls In the end looking back it was such a relief to be a part of such an easy decision making process my wife maid for our family!

Really disappointed in how this ended. I have been going to Cook Family Dentistry for a few years now. Dr. Cook is very nice, gentle, and did not shame me for anything wrong with my teeth. Which I really appreciate. In August, I called because I was having some tooth pain. I went in, got an X-ray, she took some pictures, poked it, and said it looked fine. Ok. The following week the pain was unbearable. I called and their next available appointment was a week away. That was frustrating, but it is what it is. That was a Thursday. The pain only worsened. I called the emergency line on Saturday and left a message asking for help/advice. I was literally sobbing through half of the message. She did not call or text me back. I called again on Sunday and left a message begging for a call back or text. I needed help. Again, no response. I was able to get in on the following Tuesday, where again I got an X-ray and she performed tests to the tooth to see if the roots had died. She suspected I needed a root canal and gave me a referral. So...why did she not perform these tests the first time I came in? Why have an emergency line if you a)don't answer and b)don't respond? Dr. Cook never addressed my messages. The front desk said "yeah, she was out of town". No apology offered, no explanation of how their emergency line worked - nothing. When I left the practice and transferred my care to a different dentist, they asked how they could have served me better. So I explained this situation in great detail. Zero response. Literally NOTHING. Needless to say I won't ever be going back, and cannot recommend this dentist to anyone. Again, so disappointed in how this turned out. I truly needed help and did not receive proper care.

Dr Cook was wonderful with my dental treatment I had received at her dental office. I had a denture and partial and I am so much happier now with my teeth I smile more often and I can chew my food much better now.She is caring and understanding. I was very pleased with her great work she did for me. Her staff at the office are wonderful and friendly. and kind.

Dr Cook is the absolute BEST! I have worked in dental for 15 years & she is the kindest, most sincere and rewarding Dr. have ever had the pleasure to work for. She cares for her staff @ genuinely wants to make us feel happy! She takes her time & truly cares about each of her patients, individually! Our patients see that & admire that about Dr. Cook, so loyalty remains here. We have great assistants who work so well with Dr Cook & not to mention our Hygienists, they're amazing! Last but NOT least, the Front Desk is a great team & while we/they look like they are having fun, they are also hard at work. We work diligently for Dr. Cook to be sure her patients also get the best experience from us, because we are the ones to initially set the tone for our amazing Office. If I could give Dr. Cook, the assistants and the hygienists a 1,000,000 starts I would!!!! 😀 The font desk too, I suppose 😉 If you’ve been afraid to come. We will ease your discomfort and will work with our patients as best we can. Give us a call, we are more than HAPPY to help! 🦷

Dr Cook and her assistant Stefanie are absolutely amazing!!! I had a crown placed today and I am very satisfied. Not only did they take their time and make sure it was perfect but they also made me feel very comfortable. Thank you!

Both hygienists who have cleaned my teeth were great (2019 and 2020). You can tell that these two people care. The dentist ( Dr. Wu, I think his name was) was so nice as well. He’s so humble and courteous. This goes along with the reception area. Thanks. Imelda

You guys are awesome! Everyone works great as a team! When it’s 6pm and you are still offering me coffee instead of pushing me out the door it speaks volumes about you patient care and customer service!

We visited Dr. Cook's office today and was greeted warmly by Christie at the front counter. She is so helpful and welcoming, also replies back promptly. This office has a very warm and cozy feeling and it's always a pleasure.

I'm so happy with the service I have received. Everyone is so nice. They always have a smile