Collins Family Dentistry

prompt and courteous

One of the best offices we have ever been to. SO compassionate and understanding! Amazed at how great they are I teared up a bit. God bless you guys!

Made an appointment but was unable to keep it due to the office being on the second floor and only accessible via stairs. No elevator and the lift is broken and has been broken for awhile. NOT ADA COMPLIANT. Update: It is 5 years later and the lift is still broken with no intention of fixing to become ADA compliant. Downgraded review to 1 star due to this.

I have been going to Kenneth Collins for about 20 years. When I needed extensive work he always let me split it up in payments never ever missed or had late payments. He always seemed to do good work. NO MORE!! I went in for a cleaning and repair my loose crown. While they were checking my teeth for cleaning Christopher Collins came in to check out my crown. The assistant told him they were checking with the insurance to give me an estimate. He then removed the crown before I even knew the estimate. They informed me of the cost of the crown was around 600 dollars plus They wanted me to do a deep cleaning which added to the cost. I asked if they won't split it in two payments and they refused and asked me what I wanted to do. I had no choice they pulled my crown off. In times like these people don't have alot of cash lying around let's forget about helping people and building relationships and truly caring for your patients health and well being. If you don't have all the cash forget about it!! Daddy sent him to school and handed him his practice. He seemed to of forgot what integrity & Caring means he is not like his father . I say find another Dentist that truly cares about seeing and helping his customers/patient's!!!!!!!

Dr Chris Collins is a fraud! Simple truth. He charged my dental insurance twice for extractions to teeth that he NEVER pulled. He put bridges in and left those partial teeth under the bridge and now a few years later I'm finding this out with a new dentist. When Dr Collins was asked to compensate me he laughed and said Absolutely no way! Hes an arrogant greedy jerk. I wouldn't send anyone to him. Horrible experience with him.

Collins Family Dentistry is our family dentist center. My husband and I both go, I primarily see Chris and my husband has seen both Kenneth and Chris. We have not had any problems with their work. I recommend this office with confidence. To those who've been confused about their insurance, it is because they don't accept YOUR insurance, NOT whether the service/procedure was covered. Some of these reviews should be nullified! Good grief, people!

I am writing this review waiting in my car for my wife to get out the ER. She took out the wisdom teeth and they hit a nerve or somehow to make her swollen for two weeks now. The ER said the dentist must be new or unprofessional. I really suggest to stay away.

Gave me great advice on retainers and fixed a problem I've had for years with a different kind of retainer. Also gave me a great price that was better than most offices in Spokane. They made the retainers the same day. I live out of state, but I'll probably come back to them for retainers in the future.

I’m going to give a 5 star due to them lying about my family not covered under dental care that I pay every month thru tricare. I had to pay $600 for them to take out my husband’s wisdom teeth. I applied for the care credit card which was okay but I didn’t need another credit card but I’m glad I built some credit history from it. I truly believe these people are not telling the patients the truth about what’s covered and if they are they aren’t telling them they are. Never again.

The staff were very friendly, but informed me my insurance did not cover a procedure I have since found is and was covered. Hopefully it was an honest mistake, but considering the other negative reviews, I will not be returning. I would also suggest patients of this practice to double check whether information given to you about medical costs and alleged non-covered procedures is in fact accurate.

They keep messing up my boyfriends teeth. First when they numbed him they nicked a nerve and mad half his tounge numb for 6 months, and then gave him a root canal and we had complications, and messed up while giving him a filling as well.

i went here. the hygienist did a good job, but the doctor is a gold digger. he tried to sell unneeded work that would have made my teeth worse. i have these thoughts from talking to my old dentist from where i moved.

This is a great family dentist office with good hours and friendly people.

They are extremely welcoming friendly, and the take great care of their patients

I recently had my wisdom teeth removed. It’s something I’ve put off for a while since I’ve always been afraid. The entire staff was helpful and courtious throughout the whole experience. Everyone was friendly and the service was great. The Doctor did excellent work and there is no way for me to complain. I would recommend anyone go here for any dental needs!

I used to be terrified of the dentist and of having any work done on my teeth due to terrible past experiences, but Dr. Chris and his team are amazing. They make me feel so comfortable, they explain everything, and they never hesitate to help me with whatever it is that I need. I’ve had a root canal, abstractions, fillings, and I’m getting braces from them soon and I couldn’t be happier!

I wish I had read the reviews before I went here, I'm seeing many others have had the same issue I am having. At the time of service they were polite and nothing really stood out. I had a root canal & crown done. Fast forward 3-4 years and that was a huge mistake. The root canal was poorly done and has gotten infected, if you don't know what this feels like, I hope you never have to find out. It's the most EXCRUCIATUNG pain. I had to call my family dentist while he and his family were on vacation to see me ASAP because the pain was unbearable. After looking at x- rays, my dentist sent me to an endodontist immediately. Both Offices agreed the previous work was done very poorly, they were hesitant to start work immediately because they weren't sure how/why Collins Family Dental had completed the procedure the way they did. They thought it made no sense and suggested Cleaning out everything previously done, and starting from scratch. They mentioned root canals done properly should last 15+ years, mines lasted 4 at best. Not to mention I am paying to have all the work RE-DONE. We also found gaps between my tooth and the crown, so I am having to have the crown completely re-done as well. Save yourself the time, money, and pain. If Collins family dental services were free, I still wouldn't recommend them to anyone.

My insurance was not accepted so I had to pay out-of-pocket for a very painful toothache. Dentist tryed to up sell me, after I told him I could not afford an expensive procedure. When I decided to go to another dentist that would except my insurance. I was handed a over priced bill for a xray. The son was rude and could brush up on people skills. Also said he couldn't help with any typ of pain management untill my Thursday apt. Even thoe I was in visible pain. bad experience all the way around. Would not recommend for anyone who's paying out pocket. Treated like a second class citizen and over priced .

Unless you want to go to a maxillofacial to fix their mistakes I suggest finding a different dentist.

I went in to see Kenneth Collins and had one of the best dentist visits of my life. They worked with me in a smooth and easy fashion and I was able to get my cavity filled within an 1 hr. and a half after I walked in the door. The staff were all very nice and I appreciate how much they informed me about what would be the best solution to my problem. Although I did not have insurance, they were able to set me up with a great payment opportunity and plan. Thanks again Collins Family Dentistry for your amazing work! :)