Designer Dentistry & Smiles Of Sioux Falls

I’m new to the area and was in need of a new dentist and I am so happy I found them. I was nervous about finding a new dentist because I have been going to the same dentist since I was a little kid but I am so happy I did. My hygienist was so nice and didn’t shame me for not flossing but instead gave me tips and tricks for making my oral care routine more effective. Dr. Nicole and her staff staff are truly amazing, kind, professional, and make you feel so welcomed in their office.

This place is so great! They truly care about patients and our comfortability. All the latest technology and no intrusive tools. It's pain free, and customer service friendly! Both of which are hard to come by these days, but not at Designer Dentistry. I'm actually excited for my future appointments, no need to dread them anymore! Thank you Designer Dentistry

First, let me say I am not a fan of ANY dentist and yes it may go to the point of FEAR. Which is why I have avoided D-D&S for several years. Unfortunately, I lost a filling and I am not even sure when it fell out nor does that matter. I had slight pain for a week or so prior to calling the office but when I called I was in SEVERE PAIN, which I informed the receptionist(Kathy) upon making my call for an immediate appointment. "Both dentists are with patients at this time, but you can come in forty minutes.", was the reply I received. I tried to grit my teeth through the forty and lasted about thirty, which seemed fine since they had paperwork for me upon arrival. I expressed my need to be seen and again I was waiting, waiting in extreme pain. When escorted back to an exam room, X-rays were administered showing the cause of my pain, an open nerve and a tooth that required a visit to an endodontist for a root canal. However, the dentist(Dr. Z.), was paged and didn't arrive to my exam room for several more minutes of severe pain; I know because I was visited by the dental assistant twice during my wait. Once again I complained about my discomfort and was given a medicated swab to bite down on in an attempt to relieve some of the pain. Finally Dr. Z. appeared with medication in injection form which did numb it. They were nice enough at DD&S to make me an appointment with Dr. Homer and he did a stand-up job at fixing the root canal issue. I wish I could leave it as a zero star rating but a one star rating is as low as GOOGLE will allow.
IF you read this entire posting know that I am not against all dentists, Dr. Homer actually did a super job, was professional when he called to check on me the evening of the procedure; ending the call with comfort by telling me that the number he was calling from was his private cell number.

I am not planning on visiting DD&S EVER in the future nor would I recommend that ANY friends or family visit Designer Dentistry and Smiles of Sioux Falls EVER in their future either.

I believe my review speaks for itself and others should be allowed to read about my experience.

Thanks for reading.

Todd Schumacher

Called as a new/returning patient. Receptionist acted unusual, placed on hold for 15 min. Never returned to line.

Set to one star at first. But, they came on right as I hit post. 😅 Very polite and helpful in the end. Must have been busy, but, 15 min hold still not the best.

I’m always happy with the results of my dental work. My questions are always answered in a way that I feel is professional and educational.
08/23/22
I’m adding that Tiffany listened to me when she asked if I wanted is a little gift bag and I said oh yes especially dental floss! I got home and there were two dental flosses in the bag. I am a frequent flyer at Designer Dentistry. I always feel that they’re keeping my best interest in mind. Cassie gives me her opinion and I value it! Today I had Dr. Z and I’m as happy with her as I am with Dr. Nicole.

1/9/23 I continue to feel heard, supported and educated by Designer Dentistry. I trust their expertise and appreciate their professionalism.

Comfortable, clean, informative, great dental staff. My wife had a pleasure going to the dentist today! Dr. Z was amazing!

Broke a tooth and filling. They were able to work me in the same day and get a new crown all in less than two hours. Great customer service.

The staff made me feel welcomed as soon as I walked in. The doctor and staff were amazing through my entire visit. I made a follow up appointment, which is a big deal for me!!

Friendly, quick, and their chairs vibrate/massage. I actually wouldn't have minded a longer cleaning! People I've referred have enjoyed their visits too.

Always very friendly staff and the other is by comfortable. Dr. Nicole is s great dentist and in trust her. She's a really good person. Thank you for taking care of me. Scott