Bella Dental West Texas PLLC

Extremely disappointed. There is a complete lack of communication between the front desk and dental staff - I had to explain what I needed done multiple times to different people. They were not prepared for my visit and I had to wait quite long. I came to get wisdom teeth removed and brought x-rays done specifically for that purpose from Austin-based dentist.
They looked at the x-rays, then looked into my mouth for probably five seconds and stated that I need to get more x-rays. That was counted as an exam.
The situation is especially upsetting because these people are the only ones that do extractions in the area.

Such a great dentist and friendly staff! I was on vacation and in extreme pain. They were able to fit me into the schedule, prescribed antibiotics and something for the pain until I could make it back to Houston for a root canal. Pain was under control in 24 hrs. Thank You!!!

Dr. Nava and her staff, particularly Donna, got me in while I was on a cross country bike trip. My tooth was cracked and they fixed the problem well enough for me to continue for the next 5 weeks. Everyone was professional and I appreciate they squeezed me in at the last minute.

Bella Dental is the most horrible dental service I have ever been to. I would give it zero stars if I could.
After getting an X-ray and then scheduling a root canal for myself and a regular checkup for my toddler, I canceled my root canal last minute because I found out I was pregnant the day of my appointment. I was only a few weeks pregnant, and not wanting to be under any medications.
Apparently cancelling and wanting to reschedule an appointment isn’t allowed.
I received a letter days later saying I was no longer welcome at her practice, Dr Nava didn’t want to see me anymore. I had been ‘dismissed’. And also my child.
There are limited services here in Alpine, I couldn’t believe she had done that.
This is the most horrible treatment I have ever received at a medical facility, for no reason at all.
She is heartless and all she cares about is your money, and having preferred clients.
She’s a joke, and a disgrace to this community.
I would avoid at all costs and visit Family Health Services of Alpine Dental.
They accept adults for now.
But now I have to travel extremely far for my child’s dental appointments.

Literally a joke of a practice!! In the middle of my cleaning the dentist got up and left without a word to send someone else in to tell me she was done with the cleaning and wouldn’t continue because I wasn’t “relaxed enough” for her. That I would have to reschedule (after waiting months) to get numbed for a cleaning!!! May I mention that I was in the chair for maybe 10 minutes, when this happened. Completely unprofessional. Go somewhere else!

I have been to this clinic several times, most recently for a molar extraction and my experience has always been fantastic! I chose Bella Dental because my uncle referred me and I will be referring other family and friends into the future. They have strict COVID protocols before being allowed inside and the exam rooms and bathroom are very clean. The technicians and doctor are professional, have great bedside manners and are obviously confident in their skill(s).

P.S. I recommend taking some of the other reviews, such as those with emotional verbiage, with a grain of salt. It's not true that a pregnant person "cannot take any medication" and it's contradictory for a person to say the doctor did and didn't speak to them. If you want competent and compassionate dental care: go to Bella Dental and experience their services for yourself.

My daughter is under age so on her first visit she went in by herself while i was filling out the forms well I never found out what all my daughter needed done which was quite a bit ! well when I went with my daughter I asked questions as what she was going to do next so the nurse tried to explain then when the dr. started the root canals on my daughters front teeth my daughter said twice it still hurts and dr. kept drilling and all of the sudden she stopped drilling and said she wasnt doing the root canals ! She drilled some more and then dismissed us ! She never said why ?! I thought that was the strangest most unprofessional dentist and I have been to many dentist before and none had ever acted like that

The dental staff is fantastic, while the office staff leave a bit to be desired. But all in all, everyone here is very kind. We really like Dr. Nava and have confidence in her ability. Our only big complaint is how often we are bumped and rescheduled, especially at the last minute-- it's happened to me and my husband at least 4 times in 2 years.

Wow! After reading some of the reviews, I wasn't expecting much. Dr. Nava was efficient, professional and very knowledgeable.

I have been using a dentist pretty regularly, then I moved. I hadn't even thought about it until suddenly I had an issue with a tooth! The staff worked me in that morning. Dr. Nava took a look at the x-ray, then in my mouth, and BAM: told me exactly what was going on.

She was spot on! I wasn't looking forward to having to start over, explain what all work I've had done, get to know and TRUST a new dentist...Dr. Nava made that easy! I've already scheduled a follow up visit.

Also: the staff were as polite & helpful as the good Doctor, and the equipment seems "state of the art."

I've found my new dentist...Thank you all!!!

Wow... just wow... unprofessional staff absolutely horrid behavior and bad mouthing of patients so sad since it's the only option here