Coppell Modern Dentistry

Very poor service and quality....I got 6 crowns implanted last December in 2022. Since then I have been trying to reach out to this office to schedule follow-up appointment. ;Left messages on patient portal and with front desk with no response from anyone. I have been having some sensitivity issues with my crowns which hasn't resolved in more than 5-6 weeks post implantation. But nobody has reached back to me yet. Very frustrating. They give patients unnecessary advices and take money. Then nobody bothers to listen to patient complaints. I spent $9000 cash on these stupid crowns. Hope Karma will get these doctors who take oaths to do good to their patients but then end up caring only about money.

Shining Guo, DMD - is a great dentist. He's clear and concise and will answer your questions so you really understand. All the dental assistants are amazing here. The front desk staff are polite and warm. After a year of coming here - I'm very satisfied.

Staff is not responsible worst dental office I have appointments this month first week after basic exams I need removal my two teeth they asked me more charges then my insurance I call insurance they told me to send them pre approval from them I pay what really charges I call dental office to send from to insurance they take two weeks to send from insurance got from from dentist and they approved and send them next day I told in office asap you receive approval from set my appointment but still not set my appointment yet and no call back so don’t trust this office. I’m still waiting for my appointment my two teeth loose so they need removed but no reply still after pre authorization pepper work from my insurance

I had to wait 30 minutes after my appointment time before I was even called back. Disappointed to have appointment time when they don’t stick to the schedule. Waited an additional 30 minutes to get X-rays so I was there an hour before actually seeing the dentist.

Most comfortable I've felt at a dentist in a long time. Super friendly staff, gentle care and took time to explain treatments and procedures. Availability of appointments is great. Definitely recommend this facility.

I have enjoyed my experience thus fare with my dentist and the assistants are awesome, no problem.

But, I have been here twice- once for a filling ($250), then instead they suggest a root canal and crown ($2500). Ok, fine, I will agree they used their best judgement to help me and they got me in immediately when I had pain, and I appreciate that

Then I go for a simple cleaning (no issues with any teeth/no pain), instead I walk out with no cleaning given and now needing over $1,400 of major work and a $700 specialty cleaning recommended. (I had a cleaning 6 months ago at another place, no major issues mentioned by the dentist).

Never had such issues with my teeth with other dentists, hopefully this place is being truthful with the care needed, and not trying to make money off random procedures. Going elsewhere for a second opinion before I spend $2,000 again. Maybe they are being truthful, but I do not have $2,500 to spent and really don't want to get a loan for the money.. We'll see how it goes...

I visited this clinic for the annual exam. Doctor diagnosed some dental issues. But when I asked for regular cleaning covered in the annual, they declined it. I had asked them to go ahead with regular cleaning first as I don't want to get the treatment done right now. Isn't it the patient's choice to decide the doctor/clinic from where to get the treatment.
As some reviews indicated they try to make money instead of understanding the situation.

Finding a dentist is always a chore. I had a previous dentist that completely took advantage of me. They are a chain and I should have known I would just be a dollar sign to them. Luckily I found Coppell Modern Dentistry. To start, the online pre-registration is a life saver. I hate filling out forms and this saved me from all that first visit stress. I was greeted when I walked in and explained the services up front as well as what my insurance covered. I waited in the lobby about 10 minutes when an absolute ray of sunshine (Harper aka Lauren) took me back for my x-rays and prep. Absolute super star and exactly the type of person you need your clients meeting first. In the procedure room I met my dentist Yusufali. She was very professional and was easy to talk to. She listened to concerns and checked out items I wanted looked at. She knew the issue spot before it left my mouth. Very good at her job. Next the money person came to see me and walked me through cost and confirmed if I wanted to proceed and when. I got it done same day. I only had a previous cavity that was filled that seemed a little off and needed some attention and a regular cleaning. Services were done well and professionally. I used to love the dentist and I let one bad experience keep me away for 6 years. I'm glad I finally took the leap and landed at Coppell Modern Dentistry. Can't wait for my 6 month check up!

Over the last few years it took 3 tries with 3 different dentists until I found this location. The entire staff is warm, caring, prompt, efficient AND they’ve done an excellent job on several dental procedures. I highly recommend Coppell Modern Dentistry.

Had a terrible experience with this office from the hygenist Jessica. took me a few mins to understand and sink in. Upon trying to discuss the situation with office manager Laura and the doctor owner - Dr. Shinan Guo, no response! Without sharing specific details, I believe this office is money hungry, mis-treating patients, providing extremely poor service and no bed side manners.
The specific complaint is with Texas Board of Dental Examiners so will need to follow process and exercise patience but to whoever it concerns, please look for another place and learn from this experience. It’s not worth it. The staff and the doctors simply recommend un-necessary treatments and no clue on how to communicate with patients. Looks like Dr. Guo put together this office in a hurry and without acknowledging these issues and working on improvements, this practice is doomed as people wont come back. The first step is acknowledgement and making people feel heard which means responding back to them.

also when you sit in the chair for getting dental treatment, anyone parking or on the street can see you and it is extremely uncomfortable . would be so simple to simply put curtains up