Utah Family Dental

After attending this dentist office for two years out of respect for Dr. Liddle after he went into retirement, I am finally moving on. Every time I've gone there has been a different dentist and hygienist, a lack of consistency which has been frustrating, especially when not all the hygienists are created equal (some have been very friendly and thorough, others the opposite). Overall I can handle an inconsistent staff in terms of friendliness so long as they do a good job, even if it's not ideal.

But I finally had enough after my most recent appointment when after my cleaning (which itself was very good) I was informed that none of the multiple dentists were even in the office and wouldn't be looking at my teeth, which is the entire reason I go to the dentist! I'm not paying all of this money just for a cleaning or to have a hygienist tell me she 'thinks' everything looks fine; I pay to have a professional ensure there's nothing wrong with my teeth! The timing was especially bad as there were "potential problem areas" flagged on my teeth during my last visit that I've been very worried about, and I wanted to be sure everything was fine. Now I simply don't know, and will be left wondering until my next appointment...assuming any of the dentists actually show up for that one, which I now rather doubt. If the dentists weren't planning on showing up, I'd much rather go through the trouble of rescheduling an appointment than pay full price for an appointment that wasn't even complete.

Then I was informed I'd have to pay my bill another day over the phone rather than within the convenience of the office because the one in charge of billing had decided not to show up either, and with my added frustration with the dentists' absence it was the final straw.

Luckily my friend has recommended another nearby dentist she loves where it's only one dentist that is there for every appointment and his practice has a regular staff of hygienists rather than there being a new "flavor of the day" with every visit, and when I eventually move to another area my high school friend just opened her own practice there, so there isn't a shortage of options. It's a shame this dentist isn't what it used to be. Dr. Liddle was wonderful, and I feel bad his practice was sold to one who doesn't live up to his legacy. I hope they figure things out and can do well for themselves, but I no longer have the patience to be part of the process it takes to get to that point.

Update Six Months Later:
After some thought I decided to try and give this dentist the benefit of the doubt and try them one more time simply because my life has been rather hectic for me to want to try and find a new one. Today I took off work and came for my appointment...only to discover that they're temporarily closed. I did not receive a phone call to inform me of this or for them to reschedule my appointment, I just had to show up after taking time off and find the door locked. I cannot believe how inconsiderate and unprofessional this is to cancel appointments without letting the client know, so I've lowered my rating to reflect this (my adjusted rating was also influenced by the multiple phone calls and several month process it took for me to pay my bill from my last visit, which was also very frustrating). This time I really have had enough and already made a new appointment elsewhere that is just as close and which I've heard good things about. I feel bad going elsewhere, but at the same time such an outcome could have been avoided if it had been managed better.

This place is an actual joke. It's too bad since I have seen Dr. Liddle for my entire life then he sold the practice and went into retirement. I didn't love the first time I went, but out of loyalty to Dr. Liddle, gave them several more chances. After nearly 2 years, I am out.

I really like Dr. Ruiz, and that is about it. They frequently have temp hygienists, the dentists aren't there half the time and they've called me to reschedule appointments several times. They haven't bothered to redecorate or do anything since they took over. The plants are dying, there are empty shelves everywhere and it looks like Dr. Liddle moved out and they didn't do ANYTHING after moving in. It's not a welcoming place and it's a huge bummer.

Hopefully they can get stuff in order and get back on track, but I'm moving on.

Great office and staff! Cool vibe in the office with lots of big windows and lighting. Their hygienist Shay cleaned my teeth and she did a great job and was very friendly! Dr. Hoybjerg has been great when I need dental work done. He is gentle and explains things in an easy to understand way.

I bring both of my 2 kids and they used to be afraid to come to the dentist until we found this office! They are always so excited to go see the hygienist Shay and get an awesome filled goodie bag!! Cheryl is always helpful with scheduling appointments and figuring out insurance information for us! 10/10 would recommend!!

Their office manager Cheryl is SO kind, friendly, and helpful. She lets you do payment programs to pay off what you owe in a longer timeframe and doesn't charge you any interest to do it!! Come see them! Dentists and hygienists are always quick, kind, and efficient. I’ve never had a bad experience here!!

Dr. Hoybjerg had the perfect solution to save my tooth! I was afraid I would have to have it pulled after receiving a crown elsewhere and he knew just what to do to take the pain away and fix it so I didn’t have to lose it! Thanks Dr. Hoybjerg & staff! And their hygienist Shay is always personable, kind, & informative for any questions I have!

First time going to the dentist on my own. It was quick, easy, and they really helped me understand the process. Sarah the hygienist and Dr. Wall did great helping me understand my dental health and took good care of me!

Cheryl up front is awesome!! We love coming to this office! Dr. Hoybjerg and Shay are who I usually see for cleanings and dental work and they both rock! Thanks for taking care of our family!

Very thorough and pain free cleaning from the hygienist. Shay! I will definitely be back. They had really great new technology for X-rays that made them super fast and easy to take that I had never seen before.

Dr. Hojberg is FANTASTIC!!! He really takes the time to explain things to you and make sure you’re 100% comfortable. I will definitely recommend him to my friends and family.