Sacramento Natural Dentistry - Citrus Heights

Definitely love to give a 5 star ! They’re amazing. Rachel is the BEST

Highly recommend !

I went to see Dr. Azouz to have a mercury filling removed and replaced with a composite filling because he is a biological dentist and I wanted extra care taken on this procedure. I regret this decision for several reasons.

First, Dr. Azouz did not do a good job on my filling--I had high pain for two months after he removed it and had to call his office a month-ish after he worked on my tooth because I had so much pain when chewing on hard items. He did not see me on the follow-up appointment, and instead I saw one of his assistants, which I thought was tacky considering he was the one who had done the filling. Even now, I still have pain when I try to chew on hard things. I now need to ask my regular dentist to look at it when I see her this fall.

Second, is cost. Dr. Azouz/his office doesn't accept insurance, which I accepted going into this. However, I did not expect him to be apathetic to the fact that I have dental insurance I pay monthly for, and then submit charges way over the accepted Delta Dental rates for the services he performed since I was hoping my insurance would reimburse me for some of the cost of getting a new filling while seeing a Non-Delta Dental dentist. Imagine a dentist submitting a charge for $175 and Delta Dental saying it will only allow $44 to be billed for that procedure!?

Finally, and most importantly is the complete and utter lack of compassion and care that he and his office seem to have for their patients. This is also a money-related issue. I repeatedly asked his staff every time I spoke with one of them via phone and in person (at my initial consultation, over the phone regarding actual appointment scheduling, and again at my actual appointment) NOT to submit the claim for my initial new patient exam since I knew I wouldn't be reimbursed well--and it would have used up my second fully insurance-covered annual exam. They failed me, and someone in his office submitted the claim. I will now need to pay out of pocket (again) to see my personal dentist this fall because of their carelessness. I have contacted him/his office numerous times giving them the opportunity to right this (twice by phone message, and once by email) and have been ignored.

Dr. Azouz isn't a dentist with whom I would entrust care of my teeth to ever again. And his office staff can't follow simple instructions.

*My response to dentist's response:

Hello. I appreciate you taking the time to respond to me, but my experience is not what you described.

After I reported the pain I was having in the tooth Azouz had re-filled, I went back to the office to have my tooth looked at and Azouz’s assistant said your office could do a cone beam on the tooth to check to see if something was wrong. However, that offer was made at another $250.00 fee. I was appalled at the idea of needing to pay more money on top of the $725.00 I paid for the removal of my old mercury filling and new replacement filling. I shared my pain and discomfort, and I don’t believe your office did its best to respond to it. To this day, I have level 9 pain when biting down on hard food. I do not feel comfortable or safe returning to the office, nor do I want to lose hundreds more dollars for potentially nothing.

You are incorrect about your office’s billing error having a simple fix. I immediately called my insurance and the rep said that they couldn’t cancel the claim because Sacramento Natural Dentistry is an out-of-network provider-- regardless of me sending their check back to them or not. And now I still can’t see my regular dentist to get my tooth fixed unless I pay for the entire visit out of pocket.

Please share this with the staff.

Rachel was amazing. I normally dread going to the dentist but she does an amazing job calming my nerves!

I'm happy with my results, I would recommend this dental office to everyone. They all did a great job, and now I can smile again, Thanks!

Great place the Dr is very friendly and knowledgeable I would recommend anyone who is looking for a dentist who cares about your over all health and how your teeth impact the rest of your body to check them out.

Amazing experience, big thank you to Kristie for fixing my chipped tooth. My smile is wedding ready! All be back! 100

OMG the best visit ever and believe me the last place I ever want to go. Rachel really made me feel so comfortable great experience. Thank you.

Sacramento Natural Dentistry gives a sense of CARE to the community. Their staff helps bring a smile to all that enter their office. Thank you all so much!

Coming into Sacramento Natural is always a positive experience. Rachelle is a sweetheart. She is always ready to greet you with a smile and does an excellent job of making you feel comfortable. The first few times I was nervous after some bad experiences with previous dentists, she helped me feel at ease and really spent the time to answer my many questions. So glad she is a part of the team.

Staff and the assistant were professional and thorough and Dr. Azouz was phenomenal! I felt he was friendly, knowledgeable, honest, polite, energetic, thorough and ON TIME!! I could tell he loves what he does and is doing it for the right reasons. I could also tell by the way he talked to the staff that he was a nice person. He was thoughtful enough to put memory foam on the entire length of the dentist chair for his patients which made it soooo comfortable!! His high tech equipment enabled him to make the crown I needed in the office (which fit perfectly ) so no need for a temp crown or second appt (i.e. extra time off work). One thing he does that no dentist I've been to does, is telling me what he is doing step by step as he was doing it and also used my name. That was helpful for me. He also listened to me and answered my questions and addressed my concerns to my satisfaction.
I had a great experience!