Champlain Dentistry

I never thought I'd say that, but I genuinely look forward to going to the dentist. I value Champlain's ability to accommodate my busy schedule because I have a demanding job. A friendly receptionist welcomes you when you enter, and considerations continue all the way to the dentist's chair. The work of Dr. Duong is thorough, and he is skilled at calming a patient who is uneasy around dental tools. I appreciate all of your work, and I look forward to keep going to my appointments.

Been coming here for cleanings and other work, and overall had a good experience with everyone involved so far, but recently had an appointment rescheduled due to someone mistakenly scheduling me on a holiday. I now have to wait another month and a half for important work on painful spots and am slightly frustrated that it wasn't caught sooner. This isn't the first time I've had appointments rescheduled here due to their errors either.

Got a crown at this office nearly 3 years ago, paid my bill the day I git the crown fitted. Got a letter from a debt collection agency today saying I owed the dentistry money. When I called today I got put on hold twice, had to phone up about 10 times to finally speak to someone, then I got told it was either my fault or my insurance or it was the new system. Playing the blame game, surprised that Donald Trump didn't get blamed for it.

Terrible service, best avoided if you can.

If I could give negative stars I absolutely would. I was a patient for years but they wrecked my teeth (and yes I take very good care of my teeth, it's a thing for me. And yes I have given multiple opportunities to rectify the situation) They gave me someone else's night guard. it doesn't fit at all. Shoved it on my gums in the office, when I said it was very painful they said it was supposed to be. I've had one before, no it's notb🙄
Best part was being sent to collections because I still "owed" them for the night guard that didn't fit me and I'm still paying for the oral surgery to repair the damage they caused after ripping up a few teeth and all they ever do is put me on hold and hang-up on me. They used to be amazing idk what happened.

Great office. Staff is friendly and knowledgeable, hygenist was very gentle and quick. Dr. was friendly and offered several treatment plans. I needed a crown and it was completed in one visit. Very, very happy

My hygienist was an angel. Explained everything to me and made me feel comfortable instead of overly anxious. Going again tomorrow and so thankful I found them!

I did read some review but chose to gave it a try. I agree with some of the other review, they’re overbooked. I was waited for an hour. It was kind of unacceptable for me, so I told them cancel my appointment and walked out. First impressions, probably not the type of service I was hoping to be received. I would think dentistry service should be handling client more professionally. Unfortunately not, they doesn’t seems to care to value their customer time. I took time off from work for this appointment and it’s a totally waste of time now. Disappointed!

As soon as you come in the door, the staff is really welcoming. I am glad that Dr. Duong not only provides a friendly face but he will take the time to explain everything to you in simple terms (no messy dental jargon). He took the time to carefully assess my dental condition and provide me with a variety of options for bettering my teeth, all the while being professional and upbeat. I feel like I have a plan in place to improve my dental health for the first time in years. Not to mention Jonelle, who is great at what she does and demonstrates her level of commitment to her profession. So happy to have finally found a good dentist!

I have been working with this dental office for a few years now to get implants done. Initially, when I came to them my service was great and we had no issues getting things started/scheduled/completed! However, in the last year or two the service here has become horrendous.

It is nearly impossible to book an appointment for anything less than a month or two out unless you start to have an attitude and are clearly upset.

My appointment for my crowns has been pushed back over a month due to the lab not having them ready on time then sending the INCORRECT PARTS. It’s possible it’ll even be pushed out more. It’s a little ridiculous to have to be constantly moved over and over for something like this. I also have personal plans that have to keep being cancelled/moved so that this can happen. On the last time they pushed my appointment out I was scheduled for the morning but I had to take work off/alter my work schedule last minute to make the time they MOVED ME TO in the afternoon. Didn’t even get the crowns because the wrong materials were sent.

The good thing about this place is that comfort is a priority and the dental staff are incredibly kind, however, once my procedure is completed I will be going elsewhere for my dental care.

Update: they just called me HALF AN HOUR BEFORE MY APPOINTMENT TODAY to tell me they still don’t have the parts and that they’re keeping me “on standby” and will call me when the parts come in and we can go from there. They keep telling me it is “out of their hands”. This place is a joke.

I have severe dental anxiety and Dr. Duong and Dr.Tabel were AMAZING, as well as their staff. I will never go to another dentist/oral surgeon again because they were that kind, thorough, professional, and made sure I was okay during my procedures. ⭐️⭐️⭐️⭐️⭐️
The front office staff are SO kind and welcoming, as well and it's such a welcome change from other dentist offices.
Thank you, again! 🙏