Fig Garden Dental Group

I had a great experience today at Fig Garden Dental Group. Tisha, who I spoke with when I called to make my appointment, helped me in the office. I was seen by Dr. Kaur who was assisted by Maisee. They were all pleasant, friendly, and very professional. I was very pleased with this experience. I have to admit that I had a previous experience at this facility several years ago - staff & dentists were unhelpful and unprofessional. When making my appointment, I spoke to Tisha and I admit I was a bit harsh about my previous experiences. She remained very gracious and explained the dentists & staff were all different now. I was very glad to have the chance to apologize and VERY glad I gave the facility another chance.

First time visit recently. If I were a "Secret Shopper" I would give this dental practice high marks. Very friendly, very clean, educational, they explained everything clearly, staff works well together, and I loved the upbeat music. Dr. P was so nice and easy to talk to. Thank you for the good experience.

This is to whom it may concern,
09/07/2022.
I was a patient there on that day. My name is Kathryn White Bishel. I want to sincerely thank all of the people that worked on me that day. To include Dr. Prakash DDS he was very patient with me and very thorough.
I also want to thank a few ladies that also worked on and helped me…Marisol, Elisa, and many others that I can’t remember the names of.
A special thank you to Micky.
She helped keep me calm and my blood pressure for going up any higher than it was…
Mickey is a very valuable asset to your company and I thank her so much. You were all great! And I will see you in January 2023.
Sincerely,
Kathy
😻

I’m so disappointed with the way the billing person (Sue) handled the situation!
On the day of my extraction and possibly an implant, I was waiting for an hour only to find out she was still working on 3 different pricing lol I had no choice but to leave.
I thought we discussed everything the week before it was already taken care .with my insurance.
I noticed they have low ratings but still give them a chance and they still screwed up
No wonder why they have only 3 ⭐️!!!!!

I love this place!!

Due to some issues, It'd been a while since I'd been here. I was greeted very warmly by the receptionist and she had me take a seat, about 30 seconds later I was called up to complete some paperwork, I had gone up to the desk and Dr. Kaur walked out. She greeted me, introduced herself, explained she wasn't the receptionist. LOL.The receptionist then waited on me.

After I finished my paperwork, I sat down in the waiting area. I must say, the entire place was clean and well taken care of. I waited only a few moments before I was taken back by the dental assistant Marcie (I believe that was her name). Very nice young lady. After she completed my x-rays, she led me to another room where the hygienist Marisol met with me. Very nice & knowledgeable young lady.

After Marisol left, Dr. Kaur walked in shortly after that and we discussed my dental future. We had a very nice pleasant conversation. After Dr. Kaur left, Alyse (sp) came in and we discussed payment.

I do have to say I spoke with all of these wonderful women individually. Each and everyone of them shared with me their stories of how they got into the dental field.

I am so impressed with this entire group. Each and every one of these ladies are friendly, knowledgeable & personable. Never have I ever been so comfortable in a dentist office.

I have to go back for a few more sessions. I'm actually looking forward to it. : )

So pleased with the changes that have been made recently. My grandmother seems to be happier with the service. Sue and Tisha are awesome it's great to go in and see their smiling faces they have been helpful, caring and patient.

1) The wait time is unreasonable. Several times I've been left in the dental chair "waiting on the dentist" so long, that I assume I've been forgotten, and I've gone out searching for people. The last time I sat waiting in the dental chair (after getting x-rays) for over 40 minutes. This has happened several times.
2) This last time, the technician came in to clean my teeth. She said "I'm here to do your polish." I asked about a cleaning. She went to the dentist to check, came back and said "no, dentist says you only need a polish." I've never heard of such a thing. So, after a couple of minutes of polish and NO CLEANING (and after I had to wait over 40 minutes, just for a two-minute polish), they sent me on my way. Suspicious, I checked to see what they billed to my insurance. Predictably, they billed for the full cleaning that they didn't provide.
3) They changed my appointment and didn't tell me. I went in at the correct time, the receptionist said I didn't have an appointment for that time. It was set for an hour later. I showed her my email reminder to prove that was not true. She said they had changed it on their end. "Didn't they call you?" Nope. Nobody called me. They just changed my appointment and expected me to just know that. So I had to sit and wait for an hour.
4) They switched billing companies recently. This new billing company is sending out erroneous bills to customers and threatening to send them to collections. Fig Garden Dental admits this is a fault on their end and that I don't owe the bill. It has been WEEKS of me trying to get them to fix it. They claimed that it is fixed, but I just received another bill today. So, even though they show I have a zero balance, they haven't bothered to actually tell their billing company that. Even if Fig Garden shows a zero balance, it doesn't do any good if they don't also tell their billing company that.
I wasn't going to post a review, but after receiving ANOTHER bill (dated May 31st) after they allegedly fixed the problem (May 19th), I'm at my wit's end and I don't know what to do anymore.

Do not recommend this dentist office. My wife was scheduled to have teeth fixed and we paid close to $4k after the consult. Received a call that the dentist quit and left the practice. I called to get my money back an ultimately had to file a dispute with my credit card company to get the money back.

Arrived early to complete new patient paperwork but still had to wait an hour and a half before getting my X-rays done (mind you it was only 2 other people waiting). Then I had to wait an additional 2-3 hours to get my teeth “cleaned”, which was subpar in itself. It took forever just to get in contact with the practice manager regarding my experience and even then I had lost whatever patience I had left so I just canceled my remaining appointments I had made at my initial appointment. The manager didn’t even ask how my experience was either. I DO NOT recommend this practice. Save yourself some time and money and get better treatment at another facility.

All the teeth I got worked on here hurt. I have had two fillings done, now those teeth are now super sensitive after the work was performed. I had two canals done and now a year later I have to get a retreat done on one. I was refused antibiotics after the doctor told me I have an infection because of the root canal. That’s why I went in, was for an infected tooth. When I got a cleaning done the hygienist ripped off one of my feelings that I had to re-pay to get put back on. After one of my visits, they were trying to tell me I didn’t pay for the service when I did pay for it. I had to go through bank statements to show proof. The staff is super friendly and awesome just the work getting done there is horrible. I even went to a different dentist because of course, I’m not going to go back to fig garden for work. The new dentist even told me I got really bad work done. ……… I don’t like to leave bad reviews but I’m leaving this review to save you from going through what I did.