Dental Faculty Associates

My husband and I have been getting all our dental work done at Dental Faculty Assoc. In Lima Linda for about 20 years and we recommend them to everyone we know. They are everything you need and want in dentistry. Friendly, professional, knowledgeable, considerate and caring. All the dentists are great, as well as the hygienists. My dentist, Dr. Gil Dupper recently retired, and I was a bit anxious about getting a new dentist. My fears were for nothing. I’ve already seen two other dentists there, and they were both awesome! I can not recommend them highly enough!!

I just went there Friday to get two of my wisdom teeth extracted by Dr. Reimann. Him and his assistant Aveline did a fantastic job. He was gentle and quick and I was barley sore the healing days. Also gave me excellent advice how to keep the wounds clean. I highly recommend this office for any of your dental needs.

Clean office, great waiting room, parking, and associated with a large medical campus. Staff was friendly and attentive. Found transcription or transfer of verbal discussions to produce written medical records to be disappointing. Would recommend. Air treatment was also great! Great medical building with clean floors, exterior and interior stairs, parking lot and hallway restrooms.

My visit today was handled professionally, start to finish. Office front desk staff were friendly and efficient. The dental hygienist and the doctor were very thorough, very friendly, and extremely professional. They made me feel important, and comfortable.

I been attending Dental Faculty Associates for many years now, the staff is great and very knowledgeable. Always educate me on how to keep healthy teeth. Everyone is always friendly. The place is clean and kept up. I would recommend this place to anyone..

Went in for a cleaning today got some pretty bad gums deep cleaning required; but Terry was great and made me feel comfortable I didn't even need anything past a local for pain we had a great conversation during my cleaning she didn't object to a brief prayer before starting. It was almost therapeutic really and changed my outlook on Dentistry visits. I am looking forward to my next cleaning very soon... yes it was that good.

Very short wait for my appointment. Office is clean and neat. Staff are friendly and professional.

I returned today expecting to have a crown replaced (crown done elsewhere). Dr. Reimann stayed that I could have fillings placed instead, saving me nearly $800!!! He did not recommend more than was necessary. His staff are all friendly and very professional! Thank you Dental Faculty Associates!

I have been going to Dental Faculty Associates for over 30 years. They have always provided me with excellent care. My hygienist Teri is like a family member! I highly recommend Dental Faculty Associates!

Dental Faculty Associates has been taking care of my teeth for 25 years. They carefully explain required treatment and costs. They are gentle and concerned about how you will feel after you pay and walk out the door.

Lack of communication and slow over charge refund.
This past 4 months I have been dealing with an overcharge that still has not been resolved. Starting in June and now it’s October. I was contacted by my flexible spend account (FSA) through risk management that there had been an overcharge made to my FSA card. I called the dental office and informed them of the extra charge and was dismissed and told that the extra charge was from the previous visit. Which was partially correct. The incorrect part was the number and amount of the charge was still incorrect. After explaining the breakdown to the office person, we agreed that there was a mistake made by the billing person. I was told back in July that they will start a file for the repayment which will take 30 days. 30 days after I called to follow up since there has been no communication from the dental faculty and talked to their insurance claim person (the same person I talked to last time) but she informed me that after our conversation she looked through the charges and does not believe that the dental office owe anything and a claim was never made. This information should have been communicated to me so we could resolve the mistake if made by my part or risk management part. End of the long story, it took the Risk Management person to called the dental faculty and explain that the charge was incorrect again for the 4th time for them to understand. Now 4 months later the overcharge are still not payback. By dental faculty not paying back promptly, my FSA card was placed on hold and could not be used for the past 4months. This has been very frustrating dealing with the LACK of COMMUNICATION by the office person and the SLOWNESS of the repayment process.