Robert M. Lum, DDS- Brilliant Smiles Family Dental Care

Dr. Robert Lum did the checkup and the cleanup, not someone under him, I appreciated it. The office is very modern, clean and not open which I like. I hate seeing other people and being looked at by other during treatment. They have small areas for each patient.

The only negative was that it took 40 minutes to get started but otherwise, it was good. I would recommend and will come back. Also, I didn't feel any pressure on anything like few other dentist where they try to charge you for many additional treatments.

Dr. Lum has been our family dentist for many years and we've always had a great experience. My father is a dentist, so I''m very picky. In addition to his excellent technical skills, Dr. Lum is friendly and explains treatment options well. His office is comfortable, and he has a very professional, welcoming staff. Highly recommended!

I've had the pleasure of having Dr. Lum as my dentist for more than 10 years. Dr. Lum is always on time for scheduled appointments, is professional with a warm and caring personality. He explains the treatment he is going to perform and listens to any questions or concerns I may have. He is confident about his treatments and has the experience to perform them. He uses updated techniques and technology. His staff is friendly and caring about your comfort and care, his office is modern and always clean and comfortable. The office is located in a convenient location. I would highly recommend Dr. Lum for any dental needs you may have.

Dr. Lum has been my Dentist for about 12 yrs. I was a patient of Dr. Stromfeld for many years and he retired. Dr. Lum has really impressed me with his knowledge and attention to detail. He as been a great dentist. His staff is nice and very professional. His establishment has a relax environment with updated technology. I look forward to my dentist app.

If you are looking for a new dentist I would highly recommend Dr Lum.

Dr Lum is a great Dentist. Dr Lum has been my dentist for several years now. He and his staff are super efficient and friendly. Dr Lum does everything (cleaning too) except the X-Rays. Super diligent and never rushes to do fillings when the defect can be monitored for a while. He and the staff are a pleasure, good honest dentistry. The new office is really nice to, very High-Tech and modern. I have referred friends and family and continue to do so.

My wife and I and my mother and father have been going to Dr. Lum since the time he opened an office in San Jose. They are fantastic! Knowledgeable, Friendly, Super Clean office and facility. We have never had a mistake with our Insurance provider using his office, so they obviously know how to manage the administrative part as well.
I trust this practice because my former dentist (family friend) was willing to move his patients to Dr. Lum ... and my former dentist was incredibly and extremely particular about his dentistry and his patients so he would not forward his patients here unless he really trusted and saw his work first hand.

Great dentist and friendly staff. They are always welcoming and they go out of their way to make you comfortable. He was very gentle and talked me through the steps when he did a few fillings for me. I've been seeing Dr. Lum for over 10 years and wouldn't consider going anywhere else. I love the new office. Everything is so clean and modern. I highly recommend him.

My family and I have been patients of Dr. Robert Lum for over 12 years. From my first visit, I have always felt welcomed by and comfortable with Dr. Lum and his staff.

Dr. Lum is an excellent dentist. I have had several fillings and crowns and he takes the time to listen, explains the procedures and answers any questions I might have. Dr. Lum has provided both myself and my three children (now all adults) with positive dental experiences. He has always been caring, calming and understanding. We are so grateful for his time, kindness, sincerity and hard work.

My family and I have been very happy with the professional and personable service at Dr. Lum's office. I would highly recommend him to anyone who is looking for a dentist. Dr. Lum will give you his very best care!

-Pam

Dr. Lum has taken care of my teeth for many years now. He is very friendly and helpful when I have any questions; and he is always thorough when cleaning and working on my teeth. I like the new office much better than the old one. It is very modern, bright and clean. The peaceful images displayed on the monitors are a great touch. Helps you relax during your time there.

tldr: Avoid going to this dental care facility if possible.

I am giving this 1 start review based on our experience during the first scheduled appointment.

The front-desk staff (Gabby) is extremely rude and doesn't care about new patients. First, they cancelled our appointment without talking to us. Later, they scheduled the appointment and kept us waiting for 45min and after complaining about the wait time they tried to put the blame on us. We have a newborn at home, and every new parent will understand how much it takes to co-ordinate a doctor's visit. They wasted our 1 hour. I would strongly recommend people to not visit this dental care for their dentist needs.