Tracy Smiles Dentistry and Orthodontics

The building looks way better now that they did the update. The worst thing about this place is they don't really clean your teeth. Like the cleaning is a quick brush, no flossing or picking. If you want a deep cleansing to get the stuff you miss, this is not the place. They love doing filling before they are really needed.

I had wisdom teeth removed about 2 years ago which overall was a good experience. Recently I was referred by my primary dentist for ortho consult. I’ve been waiting since February. I’ve called the office multiple times, they insisted on a pre-auth even tho it’s not a covered benefit. I called them and they had me email the denial letter twice because it “wasn’t received”. Still have not heard back. I’ve gone to a different office they were very productive on calling insurance verifying it was not a covered benefit and on Monday (2 weeks after consult) I have my appointment for braces.

I was a new patient at this office prolly the best experience I had over the years quick and easy. I was seen by Dr Dhillion and he was very informative and reasonable with everything highly recommend. The staff was polite and professional at everything they did. The young guy “sid” did my cleaning n flossing👍🏼👌🏼.

HIGHWAY ROBERY. I don’t know where in Tracy you can find GOOD and budget friendly dentistry (without insurance) but Comfort Dental in San José off of Cropley ave charge 1/3 of what they charge here. Cleanings, fillings, very cheap. Over there a Tooth pulling was somewhere between 150-250 I don’t remember. Here they want to charge almost $600-$1,000. The female receptionist is an absolute nightmare. The dentists here are friendly but they are just far to expensive for this location. They charged my husband $800 to pull his tooth and a deep cleaning. Also, if you have anything “wrong” with your teeth they won’t do the cleaning that comes with your X-rays.

Dr. Dillon and Saddat where the best if you want to have a great cleaning and consultation and a great time come down to see them !

Dr. Kaur is an amazing dentist! My past experience with a different dentist has been the worst and I always had a fear of seeing a dentist. But, this time I had no choice as my root canal tooth had fell out, so I needed to see a dentist urgently. I have to say it was the most comfortable and painless dentist visit I have ever had even though I had a tooth extracted. I would highly recommend Dr. Kaur! She is very knowledgeable and polite!

DO NOT go to this place!!! They will take advantage of your money, ESPECIALLY if you are a new customer! I took my mom to get her dentures and was told that the bill all in all was going to be $2,320 including the extraction and her temporary dentures where the rest will be covered by our insurance. I payed a down payment of $600 and payed the remaining $1,720 on the day of the extraction. During the extraction, I was told by the manager that they received the wrong code and was asked to pay another $680. A week later, I received a bill in the mail asking me to pay another $465 again for the dentures which I already payed previously. I talked to the manager about the financial issues but he kept insisting that I need to pay for everything they asked me to. Instead of paying for the $2,320 I was told from the start, they made us pay $3,500 out of pocket.

negative 10 stars for customer service. I called and someone answered in a rushed manner asking if they could put me on hold - i said sure. after about 5 minutes, i could hear someone take me off hold and then disconnect me. I called back thinking that it was an honest mistake of pressing the wrong button. I heard a pick up and then transfer to being hold. I hung up and called back. Again my call was picked up but then dropped. I called again and was immediately put on hold. Front desk staff has been 50/50 welcoming/rude. The owners' of this office need to offer patient surveys so that staff is more likely to be 90-100% welcoming. Also, do a better job of training staff or weeding out those that do not have an upbeat personality and should not be in a frontline customer service environment. I do not believe the concept "the patient/customer is always right", however, the patient/customer always deserves respect.

outrageous changes 100% above what
my insurance stated on there benefit

My name is Sivje Parish. My family loves Tracy Smiles Dentistry! My husband, daughters and I have all had several fantastic visits to this office and we are always impressed with kindness and thoroughness of the staff. They are all so knowledgeable and really make us feel confident and comfortable. This morning I had a crown made and put on. They can make them there in the office! I am so grateful for their care and professionalism.