Tracy Smiles Dentistry and Orthodontics

Okay, staff is great. But they don't have an oral surgeon or an root canal specialist there. Having to wait weeks to get something done when you called and said it was urgent is not nice at all. Very sad and upsetting that I now have to go to a different dentist in a different town because Tracy Smiles can't do anything but take pictures of your mouth (unless you need a cleaning)

My husband and I did not have a good experience here. We had to put up with high pressure sales that were much like telemarketers. They were so unprofessional! I had to force the staff to focus on the issues I came in for, and those which were covered by our dental plan. My husband and I both have excellent oral health and came here as new patients after using a traditional family dentist for many years. We were both stunned as we were told the very same stories about our teeth and how we needed all kinds of high cost treatments and special cleanings! If we werent already educated about our oral health we would have been lead to beleive we had early stages of gum disease! They tried to sell us high cost procedures we didnt even need! Never once showing my husband the co pay schedule for the basics he was there for! They didnt even do the basic covered cleaning after keeping him there for 2 hours! When we called them out about it they became very defensive and offered to cancel my next appt which amounted to standard fillings covered by our Ins. We can laugh about it now; but it wasted so much of our time looking for another dentist when they could have just been honest up front and would have clients for years!

By far the worst dentist office in town. I can't even begin to explain the level of incompetence. I will tell all my family and friends to avoid coming here. I wouldn't want to waste my money on a place that does not respect my personal choices of freedom and discriminates against me. Luckily I recorded everything on my phone. NEVER will go back here for dental services again.

I am very happy after my visit there yesterday. Dr. Kaur is an excellent dentist. She was very gentle and did an amazing job. The staff is friendly and knowledgeable. I will definitely be going back for my next check-up.

I cant believe how much this took advantage of my good insurance. Before I scheduled an appt I was told, "ok great your in network. At my appt the insurance billing coordinator came in and said you have good insurance and everything is covered, you just have your normal copay, which I paid at that time. I recieved an out of pocket bill from my insurance of $882.10. I called Tracy Smiles and was told well you saw an out of network provider. I told them no I was told 2 times that I was in network. My insurancr carrier provided me with a $390 check to give to Tracy and the outstanding balancr is my responsibility. I told the billing manager that was never suppose to happened. Theu also charged me an extra $72 just to say brush bruah twice a day. They took advantage my good insurance because they knew they will get more money. I only went in for a teeth cleaning. Than I ask why was I lied too in the first place. The billing manager said because our new providers is in the process of being transitioned into our network. He told me to come in and they will waved all other fees, which is a lie. He said for me to come to the dental office and endorse the check to them. I have been to this dental ofdice before. This was not my first time here, but that is my last visit. I knew something was up when I saw all new employees. Pay attention to your insurance claims. There billing a lot of things that they shouldn't

I like Dr E he’s pretty decent, but also Agree with some posts about services they say you need that you really don’t. The teeth cleaning is fast and not that great. To do a deep clean like most dentists do they charge a lot more. I do question how things are done here...

There was NO WAIT TIME, the ENTIRE STAFF was so amazing. The entire place was child friendly. So happy we selected them for our daughter's1st dentist visit and it will also, now be her permanent dental facility.

What can I say. Avoid this office! Their service is terrible, the employees are extremely bad at following through on something as simple as an email confirmation for an appointment. You make an appointment and have to wait more than 30 minutes or more to be seen. I will NEVER go back to this office. Avoid these people! High pressure sales and terrible service. I get better customer experience from the drive thru at McDonald's.

Me and my two older sons enjoyed our dental experience, plus no one tried to sell me anything. I am active duty Soldier and been around the world, but this place made me feel at easy and they took care of me and my boys. Everyone has different experiences, though.

Visited once, it took almost 2 hours for a first time client checkup and x-rays, no cleaning or any other procedures. Did not enjoy prolonged wait time and the Doctor I was assigned to. Will not be coming back.