Alachua Family Dentistry

The dentists and dental hygienists are great. My issue is with the billing department/front office. I had to try to figure out my account, what my bill balance was, etc. on several different occasions, including contacting both the dental office manager and my own insurance company as the billing side has been a NIGHTMARE. Firstly...when I requested the bill and all of the insurance payments/copays, etc. the print out was muddled and confusing. Trying to match services to dates of insurance payments, copays, etc. was confusing as I had to go to multiple pages back and forth to figure things out. I had to tell the billing person to submit the billing again for several visits for both myself and my husband as there was no follow up and they simply said that the insurance didn't pay. After contacting the insurance company the issue with quite a few of the submissions being denied was office error...no codes or incorrect codes, yet I had to tell the office that and ask them to resubmit. I have spent hours trying to get my billing balance figured out/corrected/updated. I was given one amount by the office manager, which was different than what I came up with from the information from the insurance company. I paid what I was told to pay...quiet adamantly by the office manager I might add, because that was the balance that she had, regardless of the discrepancy I found. I was then informed several days later by the office manager again via an email that I owed more money after she "looked at my account again". I am MORE than over this whole thing. I should not have had to invest so much of my time and energy into something that someone at that office gets paid to do and keep track of. I should not have to go back and forth as many times as I have had to providing information that they already had, or should have had/seen/known. And sadly...here I am months and months later...STILL with a billing discrepancy.

This office recently decided to stop taking our secondary dental insurance. We are leaving. However, to be very clear...WE WERE LEAVING regardless. The reason? I can not deal with the the continual incorrect billing and billing issues.

I have had dental insurance/supplemental dental insurance most of my adult life (over 20 years) and I have NEVER had any issues with insurance billing/accounting issues until I went to Alachua Family Dentistry. As for me and mine...we are OUT! I am more than aggravated and it is seriously ridiculous at this point.

Dr. Lauren Tabis is AMAZING!!! I'm a challenging patient, because I have a ridiculous gag reflex, but Dr. Lauren and her team are totally accommodating, and go out of their way to make it as painless as possible for me. They have handled my fillings, veneer, and cleanings, and I am very pleased with everything. I highly recommend Alachua Family Dentistry!!

Always warm, friendly and welcoming smiles from everyone in the office. Clean facility, the staff are highly trained and experts at what they do. I wouldn't want to go anywhere else. I have been a patient for almost 10 years, and I know a good and honest business when I see one. For a clean and healthy smile, call Alachua Family Dentistry, you won't regret it.

Very happy with the entire staff at Alachua Family Dentistry. For years I went without a dentist, because the office i had been going to got sold to a dental group/chain who wasn't local, and all I felt like they were doing was trying to up sell everything they could, i totally lost trust going to a dentist. Years went by and i was finally recommended to check out this place. I regret not going sooner. I feel i have gotten exceptional care with them. They take care of me, and my gums have never been healthier. Thanks for helping me smile.

In the attempt to become a patient at this office; the phone rep was audibly disappointed when I mentioned lack of dental insurance. Thinking it was my imagination, I called a week later only to feel rushed off the phone when the phone attendant "Summer" learned that I didn't have insurance. Needless to say I'll find another dental office.

I went in, apprehensive at first - I had a GREAT dentist but that dentist is now 900 miles away, so i needed to find a new one. Dr Mitchell was everything I liked about my old dentist, plus more. Dee, the hygienist, was even better than the one I left 900 miles away. She amazed me, my teeth felt fantastic! The dental assistant was impressive as well, helped with my nervousness by telling me what was going to happen and what I should expect. Even the checkout was above and beyond when she let me get a prize from the treasure chest like I did when I was a little girl:) this place has me ALL SMILES!!!!😁

I have been a patient of Dr. Lauren Tabis D.M.D. for over 3 years + and based on the results I've seen with my gums, this team is making me SMILE BIG! Finding a dentist that sincerely cares about the health of my periodontal and overall health of my teeth was a big deal to me.

From the dental cleanings to the crown & bridge work, I feel Dr. Tabis has proven her keeps! I feel well taken care of at Alachua Family Dentistry and even the support team makes me SMILE! Thank you for keeping me smiling Dee, Kim and Amy you are excellent support to the office!

Friendly and compassionate staff. The office is very welcoming from the time you enter the door. I would recommend this practice to anyone looking to find a great family dentistry office in and around Alachua county.

This place is BY FAR the best dentist I've ever been to.

Ever since I was a kid, dentists had almost a sadistic enjoyment in inflicting pain, but the kind staff here have gone out of their way to ensure that I've been as comfortable and pain free as possible. Beyond that, they actually take time to listen to your concerns and needs. They don't just tell you what they're going to do and when and how, they'll work with you to set a schedule that matches your needs as well as the needs of your budget.

Absolutely fantastic, I've been raving to friends and family about them since the first day I went to them months and months ago. If I could give a better review or make sure more people would see it, I would do so. If they're in your network GO HERE. They are absolutely the best dentists, hands down.

- Luke Scheppler

I love having my teeth cleaned! A special thank you to Natalie for her expertise & attention to detail. She really epitomizes the dental office's motto "Gentle Care." This office is clean, appointments are on time, staff is friendly & professional.