North Florida Medical - Crestview - Dental Services

This place is really bad. The receptionist TIANA) lied about calling me earlier to cancel my appointment. She said that my number was wrong on the system and that is a lie because I always received text messages confirmation for appointment that they send to my cell phone. She give me a new appointment for two months later and she said that she don’t even supposed to schedule me, like she was doing me a favor, after I drove 30 minutes from Fort Walton to Crestview for an appointment that they supposed to cancel because the doctor was not at the office, the receptionist was rude with an actitud. I do read others reviews here and another person mentioned the same experience with the receptionist ( TIANA)for Crestview Dental Center.

Call back tomorrow to schedule a pain appointment. Called and not one person answered from 8am until 8:43 while I waited on the line.

I live in Fort Walton Beach and when I drove all the way out to Crestview Florida I was told by the receptionist that they would not except my daughter because we didn’t arrive 30 minutes earlier prior to her appointment but we were on time. I was never told when I made the appointment to arrive 30 minutes early. I also have recordings of what the lady said to me. She was very rude. I did tell her that I was recording her and she did not seem to care! She also said it’s not her problem that I’m a single mother it’s their policy. She also said, “She didn’t know what to tell me that I wasn’t told.” I asked her how it was my fault I wasn’t told and she couldn’t answer me. She told me there was no manager there and she also told me she was going to have one call me and I have yet to receive a phone call

The front desk is 0 ⭐️TIANA at the front desk is the RUDEST PERSON IVE EVER MET IN MY LIFE. She got an attitude about a document I chose not to sign. On the document it said I had that I can chose to decline. She said I had to pay out of pocket if need be and I said that my choice. She said “O my God”, rolled her eyes at me and slammed the window in my face. If this is a representation of your facility, customer service classes need to be given. As well as knowledge of policy that patients need to sign. When I got to the back it was the best experience I’ve ever had in a Dental office. Kudos to Alison or Ava and Dr. Dudley ⭐️⭐️⭐️⭐️⭐️

I called in for an emergency dental appt and was in the next morning. Ive always had a fear of dentist offices but the Dr. was really awesome at easing that. My 2 children have also been seen here and they both absolutely loved it. The hygienist was super sweet with them both and they're looking forward to their next visit. I would absolutely recommend this office to any of my friends.

From the front office staff all the way to the amazing Dentist, Crestview Dental center is simply wonderful!

Everyone is incredibly friendly and efficient. The caring and friendly attitude is what keeps me coming back. I always know I'm I'm great hands when I visit crestview dental center!

Made an appointment with this place over a month ago because of Dr. Turnier's reviews-5 star! Upon arriving today, I was told he was no longer there and I would be seeing a Dr. Caledron, they never bothered to call and let me know and they had weeks to do so. I had arrived half hour early by request. I didn't care for the assistant that did my x-ray, she seemed kinda spacey and not very friendly. She attempted to take my BP and I almost laughed when she put the cuff on my arm upside down and couldn't figure out why it wasn't working, so I had to correct her. I was asking this assistant about the new dentist as I had passed an exam room on the way to mine and a very young, tiny, Indian looking female was in there talking a mile a minute with a patient trying to convince him to have some kind of procedure done. I had thought to myself that I hoped she wasn't the new dentist! The assistant reassured me telling me that she liked her better than Dr. Turnier. I remarked that I hoped she wasn't one to try and convince me to have a root canal or some other expensive procedure as I had noticed lately that that was all dentists wanted to do, instead of a simple filling. She reassured me that they didn't even do root canals there.

The first thing out of the dentists mouth upon entering the room was that I needed a root canal, I actually laughed out loud. I asked why it couldn't be filled and her response was that the nerve was exposed and decayed to which I responded, "then why isn't it hurting if it is a decayed raw nerve that is exposed?" I also added that my insurance did not cover root canals. Her response was,' people are different, maybe your tooth wouldn't hurt!' WHAT??? I have never known anyone with a decayed nerve that it didn't hurt. This is a scam a lot of dentists are doing to soak people for money. I told her if I was going to spend money out of pocket, I would go to my childhood dentist in Alabama who I knew was honest. This seemed to make her mad, so I told the assistant that I disagreed with her about Dr. Turnier not being as good a dentist from his 5 star reviews and I wouldn't be back and I would be leaving this review!

My appointment was also at 3:30, arrived at 3:00 and saw the dentist at 4:15 and there was hardly anyone there, about two other patients.

STAY AWAY from this clinic! I have seen many bad reviews on here about this clinic on everything and everybody except Dr. Turnier and he is gone.

As for the response below from the clinic, BS, upon seeing Dr. Turnier in another clinic, he fixed both teeth that "needed" root canals according to this clinic, by drilling and filling them.That has been a year ago and I have had no problems. Regardless if a clinic is non-profit or not, I hear the word Root Canal far too often, and it is either a matter of greed or ineptness! I go to LECOM in DFS for all my other dental care and they are great!

Have been here quite a few times getting dental work. They are amazing and always keep me out of pain. Great Dr and awesome staff. Thanks for all of your help so far with my dental work.

Didn’t even make it into the office and already the worst experience of my life! Would not recommend to my worst enemy

I just left from my 2nd dentist visit with Dr Gary Turnier and I will be going back for a filling next month. Today during my visit, Dr Turnier was fantastic! He took care of 2 issues when I thought it was just 1, I was very happy with that outcome. He's really personable, kind and has a great attitude. He knows how to put people at ease. He took his time and the experience was actually calming. I was a little freaked out at first, shaking and all but he help me calm down and in all honesty I did not feel a thing! I did not even feel the injection in my mouth. He stayed in the room while it numbed my mouth, which is a 1st. Others doctors usually leave the room. It was really nice that he stayed. I felt as if I mattered & just wasn't another patient to fix and get on with it. Definitely glad I found him! Absolutely recommend!