Dr Q Dentistry

Where do i start…

I’m new to the area and switched dentist because my dentist was in Hialeah and I was now living in Kendall. I had a check up and cleaning and overall it went well. Dr Q even complimented my skin. She said i had great skin. I thought to myself, seems like a good place.

Well 6/28 comes around and i had to go in to see her unexpectedly because over the weekend a molar cracked. I was NOT in pain or feeling any discomfort but obviously had to get it fixed.

1st of all. Dr Q wanted to charge me the complete total up front for crown which I did not understand why. Oh and make sure you have cash on hand or money in the bank because if you need to charge it, its 3% above the total that the customer pays for. Regardless, that has never been the case/policy anywhere else I have gone. She claimed that insurances tend to deny crowns and if they approved it she would reimburse me. Luckily or unfortunately I talked her into allowing me to pay half. I say unfortunately because had she not taken half the payment i would have left and not gotten any work done saving me a-lot of pain and grief.

So Dr Q begins to work on prepping me for my crown and several times states my mouth is too small. Never heard that one either. Places this gadget to keep my tongue from getting in the way. Later her assistant places temp crown but while she is doing that she’s talking to another co worker about a new TV and how many inches and I’m thinking its only my mouth she is working on.

Anyways, I go home and felt discomfort that night, pain and discomfort the following day, and the following. Finally decided to call them and let them know and I went back in. Dr Q checked me and i told her i was in pain but she put some air on my temp crown and when i jumped she said oh thats the problem and asked her assistant to seal it with whatever cement substance they use. Mind you assistant and coworkers back with their personal conversations that i really didn’t need to be part of.

So i go home and OMG i had the worse night ever. I was taking 2x625 tylenols plus 2x200 Advils every 4 to 6 hours. I was in excruciating pain. I called the office Saturday morning and left a message because thats what it said to do if i had an emergency, so i did. Needless to say no one ever called me back. Well i was this way all of Saturday, Sunday, Monday (4th of July). Finally i decided i was not going back to Dr Q and went back to my old dentist in Hialeah. The best ever by the way!

It turns out my root was dead which is like necrosis of a toe and i had to have a root canal and am currently taking antibiotics. Funny thing is my root was just fine according to Dr Q so something must have happened during the prep to kill my root.

Anyways, following my root canal with Dr Garcia (best dentist ever) i got home and did not experience any pain. I did not have to take anymore pain killers. Before i got home i did go to see Dr Q to let her know how my weekend was in excruciating pain but she was too busy with veneers and i was told she would call me back. Oh and before i forget, when i walked in the front desk girl said at 1:00pm hours after they opened, oh i was just about to call you because i got your message. Three days later. Really?

Dr Q called me back and i told her everything i went through and what Dr Garcia told me had happened which she said couldn’t be true. She also said that she would not proceed with my treatment at my request but refused to refund me for any of the money i paid her. Also, submitted claim to insurance which i had to call and let them know everything that happened so that they don’t pay her their portion. And she tells them that the work was completed and the crown was ready. When did the crown get done? Because when i spoke to her the day before she never said it was ready. All of sudden its ready. Funny thing is I recall asking her multiple times not to make the crown until the insurance covered it.

Bottom line. I do not recommend her. I’ve had the worst dental experience in my 48 years of life.

Wonderful dentist, she is super friendly and sweet, making you feel as comfortable as one can be at the dentist. I love that they really do follow their appointment schedule and there is barely any wait or crowd waiting outside to be treated. Also, she wont tell you that you need any more work just to bill your insurance and is actually honest if you just need cleaning and good to go. Beautiful, clean office and girl at the front desk is always very helpful accommodating to our appointment needs and most importantly - dealing with our insurance to resolve any matters. Glad to have found her right around the corner from home and kids school. Will soon try her fillers services and update on that.

Doctor Q Dentistry is the absolute best dentist office I have been to. I avoided going to the dentist which caused me to have an emergency, Doctor Q was conveniently located and I was in need. I read the reviews and gave it a try. The dentist herself is sweet, kind and gentle. She knew how nervous I was and took special care to make sure I was comfortable. And the staff is amazing. I am having an insurance issue and Maria at the front desk has followed up with the insurance and with me regularly to make sure it is resolved. Best customer service ever.

Took my son to get his teeth cleaned, Dr. Q’s office was very accommodating he has a good experience. I was also long overdue for a cleaning. My teeth have become sensitive with age , Genesis cleaned my teeth and she was very gentle making sure nothing was hurting. I needed a filling to be done and Dr Q was able to do it in the same day!!! Thank you!!!

I am very happy with Dr. Quintana. I went to her for a cleaning and some dental work. She did a marvelous job and I didn’t feel any discomfort the entire time. She was very clear in everything she was doing and made me feel very comfortable and relaxed. The office is extremely clean and modern. The staff are very helpful and friendly. Overall it was a great experience.

I had the best experience with Melissa and her staff! If you’re looking for a new smile or just great dental work. This is the place! I flew half way across the country to come visit her and her team. I plan to be a patient in her chair for a very long time!

I have spent my life going from dentist to dentist. I have never found one that I felt comfortable with or trusted, and I admit I'm a little traumatized by them and the experiences I've had with them.

I'm so happy I found Dr. Q and her staff! They are not only friendly and accommodating, but extremely knowledgeable, efficient, and super gentle. I have no doubt I'll be a patient here for the forseeable future. Thank you Dr. Q and her staff for this life changing dentist visit. 🙏💖

Dr. Q and all of her staff are amazing. Everyone is super nice and welcoming. There is never a long wait, I am usually attended upon arrival. The Dr and her dental assistants are knowledgeable and always gentle. They make going to the dentist enjoyable. Who knew that was possible? I highly recommend Dr. Q.

So happy with my new smile! Very professional staff & nice environment!

Very professional, clean and they truly care about their patients. Recommend 100%!