Review of Fairview Dental
Fairview Dental is a dental practice located in Caldwell, Idaho. The practice offers a range of services, including general dentistry, cosmetic dentistry, and pediatric dentistry. The practice is open Monday through Thursday from 8:00 am to 5:00 pm and on Friday from 8:00 am to 12:00 pm. Patients can schedule appointments by calling the office or using the practice's online scheduling system.
The staff at Fairview Dental is friendly and professional. Patients appreciate the care and attention they receive from the staff. The practice's dentists are skilled and knowledgeable, and they take the time to explain procedures and answer questions. Patients appreciate the practice's commitment to patient education and preventive care.
Patients also appreciate the practice's use of the latest dental technology. The practice uses digital X-rays, which are faster and more accurate than traditional X-rays. The practice also uses intraoral cameras, which allow patients to see what the dentist sees during an exam.
Fairview Dental has received many positive reviews from patients. Patients praise the practice's staff for their kindness and professionalism. Patients also appreciate the practice's commitment to providing high-quality dental care at an affordable price.
If you're looking for a dental practice that offers a range of services and is committed to providing high-quality care, Fairview Dental is a great choice. The practice's skilled and knowledgeable staff, commitment to patient education, and use of the latest technology make it a top choice for patients in Caldwell, Idaho.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Vanessa Hernandez
Dr. Powell and his staff are absolutely amazing. My husband, kids and I all go to Fairview dental and we wouldn't go anywhere else. They address each of our individual needs. Thank you Fairview dental!!❤😁
Fran Fox
Great service. Appreciate the kind and courteous skills from all staff.
James Sigman
The staff at Fairview Dental are warm and friendly. The dentist is very helpful and explains everything upfront. We took our son for his first appointment and Yesenia made it an amazing experience for him. Thanks so much!
Adriana Sandoval
Everyone there is very attentive. My tooth implant has been a very smooth procedure. I love how they provide an honest opinion on what would be best for a great smile! I would definitely recommend Dr. Russell Powell.
Jessica McIntosh
Staff is very intelligent and informative. I felt comfortable asking questions. Dr. Powell was personable and concerned about my complaints which he responded to and informed me of possible reasonings. Highly recommend Fairview Dental for new patients!
shirley hagler
These people are amazing ❤️ Everyone at Fairview dental is compassionate, friendly and just more than words can express. They remember visit to visit even though they see a lot of different people. I've never liked going to the dentist, but Dr. Powell and staff make it tolerable.
Jennifer Reynolds
I gave Fairview Dental one star, because of the poor/horrible customer service of the front desk staff. I scheduled appointments for my 14 year old son and I at this new dentist at 8 am in the morning. The front desk staff didn't put it in the system correctly and when the office manger called to confirm the appointments for the wrong time, she was very rude and because I declined to take the wrong appointment time, due to the fact it would make me late for work, she rudely suggested I go to another dentist then.
Then when we were checking out for our appt the front desk staff demanded we pay up front, before insurance was billed. No problem, as we were new and I get it's their policy, but they wanted me to pay more than our portion of the bill/part that the insurance would pay. I tried to discuss it with them and come to a compromise, they were rude and demanded payment at the amount they wanted me to pay and said they'd pay me back the overage. We ended up just telling them to bill it all, because they were unworkable. They immediately started sending me bills every couple weeks without billing insurance, demanding I pay the higher amount.
The bill that came yesterday was still damading the higher amount to be paid. I called today to see why they hadn't billed the insurance yet. They had, but were still sending demand letters at the higher amount. I requested the accurate total after insurance and paid it in full via phone.
My old dentist would have never allowed the front desk staff to treat a patient so poorly.
Dr Powell,
Thank you for responding. Im sorry to say you weren't present at either of these rude interactions, so wouldn't have known how they went. After the fact I have read through other reviews and sadly I'm not the first one to submit a review about the front desk staff's rudeness and lack of customer service.
I was requested or told that I should find a new dentist, before I even came for my appt, when I refused to take the wrong appt that they scheduled and yes prior to my first visit there, so I was very taken back by this.
As I have gone to various different types of doctors across the valley I have only ever been requested to pay my co-pay up front. So this was an unusual situation, but I told them they were misreading my insurance and the amount I should pay was thus. I was more than willing to pay the correct amount. However, they refused and demanded me to overpay. In the end we ended up paying the correct amount, not the inflated amount, which I'm glad we waited for.
After this horrible experience we determined that although clear in Boise, sticking with our old dentist of long term, was the way to go. My 14 year old son felt the same way and was the one who actually requested we go back to him.
I wish you the best in finding suitable Front Desk Staff, so they don't continue to cost you new patients.
Jennifer
Beatriz Sandoval
Called in as a new patient for a cleaning, was seen within two days. Office is clean and inviting. Receptionist was professional and welcoming. Yesenia did an excellent job of being thorough and gentle with instruments used for cleaning. I appreciate DR. Powell explaining what he was doing for what purpose. Overall I'm very satisfied and comfortable in allowing Fairview's staff to continue working on my smile.
the alphabet travelogs
What a warm, friendly environment! It made going to the dentist's office a pleasure. Enjoyed watching a good flick during my cleaning. Afterwards, I received information about my dental health routine that was new--and helpful! (I'm 60, so that's saying something.) Glad to have found the perfect dentist in my hometown.
Alex Marti
Dr Powell and his staff are great! Our whole family comes here and it is always pleasant. You can tell they are skilled yet efficient. I would recommend anyone to come here.