Primary Health Care - BEC Dental

I had insurance and went to them, they made us pay out of pocket before they would schedule my appointment to get my wisdom teeth pulled. Then after they pulled my wisdom teeth out they tried saying that I owed them more. They started sending me bill's, eventually they sent me a letter saying they were going to send it to collections, I also got a letter from my insurance saying they paid for the procedures. I went to the office and flipped out on them telling them I already paid and they said I didn't so I showed them my bank statements. I told them I was going to sue them because they charged me and my Insurance and now they are harassing me. They said they had to call someone, they kept calling multiple people. They gave up. if I could give 0 stars I would. I would not recommend them to anyone.

I called to make a future appointment and I was told to call back in a month because "October is full". I stated that I was calling for an appointment in November but she insisted to call back in November and hang up. But wouldn't November be full if I call in November? After reading the reviews here, I am not surprised

I can’t even get hold of them through there phone number. You can only schedule appointments on Monday and not Monday till Friday

After waiting a month with a throbbing toothe ache I was seen for about 15 mins and told I need a double root canal. And that it would take too long. They then referred me to a dentist in Cedar Rapids that won’t see me until march. Even with the referral. And they never answer the phone

Only allows appointments to be made Monday mornings.
If you call at 8:00 when they open, they will not answer the phone.
If you call any later than 8:00, they will be full and tell you to call back the following Monday.

Their phone system gives the following options, only:
-Leave a message to cancel an appointment
-Reach an extension if you know it
-Use their directory if you know the person's first three letters of their name

Notably absent is the ability to speak to a person, leave a message, or be put on hold.

Needless to say, I did not actually visit this location, but it was not for a lack of trying. I can't speak to the quality of the dental care but appointments are impossible to make. Hopefully they will improve their appointment and phone system.

Today I took my mom to get tested for covid right next to their Primary Health care office on SE 14th. She’s been having some symptoms for a few days and her Dr recommended yesterday she’d get tested. We waited for about an HOUR in the heat only to get told at the end that they couldn’t test her because she is not employed and because she hasn’t been exposed to someone with the virus. They said they had to follow guidelines which I understand BUT they could have asked those questions in the beginning and told us she wasn’t going to get tested so that we didn’t wait an hour in 90 degrees weather. We went through TWO people before we got to the THIRD guy who was actually going to do the testing. Why didn’t those TWO people (who asked the exact same questions as him) let us know ahead of time. I called in work to get her tested today & it was such a HOT waste of time.

I don't normally write reviews but,

I came in on an emergency with no appointment. I was experiencing the most agonizing pain I've felt in my life (tooth pain) and had been turned away by 2 dentists because I didn't have an appointment.

Coming into PHC, I met Dr. Garcia who, not only was the only dentist in the entire building that day (making her extremely busy I'm sure.), but got me right in and pulled my tooth anyways. I don't know if she'll ever read this, but I wanted to say thank you. You have no idea how much you helped me, I was going through hell with that tooth for 3 whole days until you took care of it.

I'll be coming to you from now on (With an appointment this time.) for all my dental care.

Tried calling to ask some questions about being a potential client and the auto phone system was highly annoying with the voices being really quiet or quick and then suddenly loud. No one answered my call and when sent to voicemail they had a message saying that the mailbox is only for cancelations and no other messages would be returned.

This is a outstanding place I’ve been dealing with a root canal ( that have went wron) for about 2 weeks unbearable pain ... it was a nightmare ! Well I called this dentist office ( I went back to my regular dentist ( twice ) and the emergency room!! I felt like my dentist blew me off! And did not care or even care to listen Well primary Health dental got me in on Christmas Eve ( calling that day ( mind you) and this young sweet dentist was so caring nice ( listened to me) I highly recommend this place !! You will not be disappointed! Good genuine care!!

Usually in the past i loves this place !! But i tried setting up a appointment last week for today (monday) and they told me mondays are our walk In day ..so the best thing to do is call monday.morning at 8am and then make a apointment for later that day..so i try and call ..call finally my grandma gets through after a hour and they tell her they are all booked for today and the next Monday!! So why is it that thursday when i called they could not schedule me !?? But seem that they schedule anyone else that called !! And for some reason tell my grandmai dont need an exam because i had one in 2015!!!