Southdale Family Dentistry

I went to Dr Cook last April to have extensive work done on my teeth and had planned to have my bridge replaced by him. I have some anxiety regarding dentistry because I have very sensitive teeth, and I had kind of let things go. Dr Cook was absolutely incredible, taking great care to be sure that I was comfortable for all of the work. This would be a five star review if not for the business manager and their lack of transparency regarding pricing.

I need to have a 20 year old bridge replaced and am inclined to go elsewhere because of this. The pricing I was given at the consultation for last year's work was $1350 per crown. I choked, but I needed the work done so I agreed. When the insurance company go ahold of it they reduced the costs to $890 per crown, saving me a grip of money. Fast forward to yesterday afternoon at 4:30pm. I need to have my old bridge replaced, which is five crowns. The cost is again $1350 per crown. I smile and say "well I will be paying the same as I did last time, right?" The answer was a flat no, the kind that comes with that "you're an idiot" smile. I'm not sure if I am just being unreasonable, but given that I will be paying more than half of the cost of this procedure after my insurance is done covering what they cover, I'd like to know in advance how much I will pay. Plus, I don't want my insurance company doing my negotiating for me. I think it is very reasonable to expect a fair price no matter what insurance I have.

I don't know if it is the calming interior of the foyer, the beaming smile from the receptionist or leakage of some of the 'laughing gas' from the other parts of the office*, but I felt very relaxed from the moment I entered this dentistry. All the personnel are kind and patient, answering questions without making me feel stupid for asking. And of course, there's Dr Cook. His professionalism is on the same high level as his approach to helping those of us with memories of THAT scene in 'Marathon Man' as our only link to a dental office experience. He explains procedure to help you know what to expect, is able to interpret your questions despite the cotton wadding stuck in your mouth, and takes great pains, er, effort to make certain that your experience is trauma free. This is the place to go if you want top notch, caring attention.

*just kidding to make an interesting metaphor; all equipment and materials are in excellent safety and working order.

The staff at southdale family dentistry are always very friendly. Dr. Cook is an amazing dentist and always makes sure you feel comfortable. I would highly recommend going here.

I just moved to the area and needed a dentist. Dr. Cook and his staff were all very welcoming and thorough. I'm looking forward to having a dentist I can trust.

I started going to Southdale Family Dentistry a year or two ago, and I really like it there. Everyone is friendly and helpful, and I feel that the care I have been getting has been excellent. Highly recommended!

We needed to find a new dentist for the whole family & so glad we chose Dr. Cook and his staff. My daughter is 2 and they were so friendly about having her come visit the office for her first visit.

I love these people - I always feel so welcomed and taken care of-from Dr. Cook to the ladies up front. Everyone is very helpful and warm and I couldn't ask for a better experience at the Dentist!

Over the last few years I've had quite a bit of work done with a few different practices throughout the area. The entire team, Dr Cook, his assistants, and their receptionist Theresa are far and away the best.

Thank you for the cleaning measures you have implemented and keeping the number of clients to a minimum in the waiting room. It made mean feel much safer to come to your office today.

I am very happy with the care delivered by Dr. Cook and his staff. They are professional, kind, and clear. Dr. Cook anticipates possible future needs, and I am never surprised. I really appreciate that!