Review of Crossroads Dentistry
Crossroads Dentistry: Providing Dental Services with Mixed Reviews
Crossroads Dentistry is a dental clinic located in Kansas City, Missouri. The clinic offers dental services to its clients and operates from Monday to Friday, from 7:00 am to 7:00 pm, and on Saturday from 8:00 am to 3:00 pm. The clinic is closed on Sundays. The clinic's location is convenient, and the building is decorated with beautiful artwork, which gives it a pleasant ambiance.
The clinic's services have received mixed reviews from clients. Some clients have praised the clinic's services, stating that the staff is friendly and professional. They also commended the clinic's hygienists, who are lovely to talk to, and the skilled dentist who provides quality work. Clients have also appreciated the eclectic taste in music played in the clinic, which makes the visit more enjoyable.
However, some clients have expressed dissatisfaction with the clinic's services. Some clients have complained about the dentist's poor chair-side manner, stating that the dentist is rude and borderline aggressive. Other clients have expressed concerns about the clinic's billing practices, stating that the clinic bills for services not rendered and charges more than what was initially discussed. Some clients have also complained about the clinic's poor record-keeping practices, which have resulted in clients being charged for services they have already paid for.
In conclusion, Crossroads Dentistry has received mixed reviews from clients. While some clients have praised the clinic's services, others have expressed dissatisfaction. Therefore, clients who choose to use the clinic's services should exercise caution and ensure that they clearly understand the services they are receiving and the associated costs.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Lee Carpenter
What a wonderful experience! The staff are very friendly and it was a pleasure to chat with the hygienist while she was cleaning my teeth. Dr. Fleming was very knowledgable and went over in detail what was going on with my teeth. I needed a referral for wisdom teeth extraction, and he gave me a pretty good idea of what I was looking at and what was going to be needed. The office is clean and I love the artistry hanging on the walls throughout the building. Dr. Fleming also has an eclectic taste in music that entertains while you wait. I loved the variety. Dentist offices can be very daunting, but the bright and fun office, music, and staff make the trip much better!
Gunthorian Oasis
Quality work, lovely hygienists, skilled dentist. They were able to do a filling on a tooth that another dentist insisted would be a root canal (a far less pleasant & more expensive procedure). There are multiple hygienists here who I love talking to & the office staff are friendly and helpful. I don’t particularly care about the artwork, but there is always tasteful, eclectic music playing.
Jamesha Richardson
One star only for the friendly front desk staff and hygienists. I would not recommend this office as the dentist has poor chair-side manner and is borderline rude. After finishing my fillings, he showed an X ray said we worked on these two if you feel pain you might need additional work and I quote “but anyway ok” and left abruptly to eat lunch. There was no aftercare instructions or follow up requests, im not even sure what to do post visit as there was no explanation of next steps or precautions to take. He was also rather aggressive with turning my face during my visit. I would have appreciated the time to turn my head as instructed without having my face yanked in the direction he preferred. During my procedure, my face was constantly saturated with water by the hygienist and I had to constantly ask for water to rinse as she was too distracted to provide a refill when I was told to rinse. Overall, I appreciate the completed work but I will not return to this establishment, however I can speak for the front desk staff and say that they are very pleasant and helpful.
Erica Stone
Crossroads Dentistry continues to charge us for missed appointments even after we have moved. I’ve emailed them twice to tell them to remove us as patients, but they’ve charged us over $300 for appointments that we did not make. When we saw them as our dentist, they were great, but their bookkeeping could use some serious accountability and ethics overhaul.
Joseph Gibbs
I had work done here a few times. I have had issues with my teeth ever since. They messed up one of my fillings and I’m currently having to pay more money to have it fixed by a different doctor. This company continuously charges you for more than you discussed. They have sent me bills for things I’ve already paid. They do not keep good billing records. Save your time and money and don’t go here.
jd martin
Five star first visit with
Crossroads Dentistry!
From Lulu at the front desk to the Dr.’s Assistant, Kim, to the dentist,
Dr.Daniel Fleming— everyone was highly professional with a genuine warmth.
Dr. Dan’s exam was the most meticulous I’ve ever received.
Swank, artsy atmosphere with a pragmatic, down to earth vibe...
different local artists showcased monthly. I walked out with several cityscape paintings by local artist,
@Katheryn Krause, for the coming soon Airbnb Studio at my Benton House.
Highly recommend!
Brody Weber
THIS PRACTICE IS AN INSURANCE FRAUD SCHEME. They do poor work and always bill you for more work than was discussed initially. Both my wife and I have had work done and then had additional charges tacked on beyond what was on the estimate, to the tune of hundreds of dollars. To make matters worse we have both had to go back into to have repairs done when fillings or caps cracked or came out within weeks. My wife ditched these guys a year ago but I foolishly kept with them because the location was convenient. The first time I went there, I was asked if I wanted some some sort of dental hygiene instruction, which I declined, but it was provided anyway. On my bill, a charge for $50 for the explanation on how to floss and brush shows up. When I challenged them about it, they said "Don't worry, if your insurance won't pay for it we take it off your bill." Which they did, and in the end they typically removed the add-on work for the other procedures, but I don't like being complicit in their fraud. The last straw was the dentist failing to show up for two periodic evaluations in a row. They rescheduled the second one so the doctor could be there, which pushed it into the next year and resulted in my insurance not covering it. Of course they refused to make any adjustment to the charges. The office manager Abdul is a real jerk. They are crooks, don't fall for the cool decor or friendly hygienists.
Kat
I called to reschedule due to work. I was charged for a missed appt staying I was a no call/ no show. One of the dentists even used the paper towel they clip around patients necks as a place to dry off his fingers and place tools as it was still resting on my chest.
Joshua Ross
Great place to have your teeth worked on. Really can't make the connection on these single star reviews. These guys were excellent with the dental procedure and because I didn't have dental insurance, they set me up on a payment plan that allows me to to pay them in installments. It took a bit of money up front but the cost was 100% manageable. Thanks doc I'll see you the end of this month for my final crown.
Adri Luna
Claudia is my mouth's best friend! She is super helpful, friendly and I didn't feel the four shots she gave me. She explains everything she is doing and explained my improvement to me as well as focused areas that I keep missing when flossing. With her detailed explanations I know where to target.
She seriously made a deep cleaning feel like a regular one and I will ALWAYS use her in the future.