Elko Dental Specialists

Friendly professional services. Always right on time appointments as well.

Had an emergency situation and they did what they needed to do for stability. They covered all costs as well, which was a big relief!!! Everyone was super nice too

My grandson loves Dr. White and his crew. He has never had a fear of dentists and has had a lot of work done. I attribute this to the fact that the crew is gentle, kind, they know how to do their jobs, and they care for kids.

My son and I had our braces and follow up visits with Dr. Gardner. It was hardship for me from the very first visit. They forgot I was in the chair for a good while but were very apologetic. Treatment from his staff was great except in the beginning when both my son and I would have to wait for the assistant to start and stop working on us to finish telling her personal life story. But...still ok. When it got ruff was when appointments kept getting changed from his "financial manager" (at the time) and then when we would show up it would be a different day all together even after several calls confirming date and time. Then when all was said and done with me they took impressions for my retainer. They said they would call me. I waited for about a month and realized they hadn't called. So I call and they had a different phone number. Mind you every time I went in I was asked if my address and Phone number was the same(they would even state the actual address and phone #). So when I went it my teeth had moved, they took another impression and I waited again for about 2 weeks going on to 3 and the excuse was the same, wrong phone #. When I finally got it my teeth had moved yet again so the assistant forced them on and called it good. At this point I was done! My son, on the other had was treated very well, again all assistants were very nice. He was all done, got his impressions and same situation happened. They were forced on so we never put them on. His teeth still look great though. When my daughter needed to get braces I did some searching and questioning on Dr. Gardner's staff and there had been some changes so I decided to try them again for her. Completely different from the start. We have been treated very well!!!! and I really appreciate that. From front office staff to the assistants in the back. THANK YOU!!!!!!

***UPDATE 10/3/17- The Doctor called me personally to apologize. He thanked me for letting them know through this review (which is awesome that they read them and care!) They said made sure the problem was fixed! I was extremely impressed! Really do love this office!

I see Dr. Gardner and love him, and his staff. I decided to take my kids to Dr. Sorensen, the pediatric dentist in the office so we could all be seen in the same place. He was great! Unfortunately, I had an issue his office staff (person in charge of financial) treating me like scheduling an extraction was comparable to buying a car. I had to put down a payment that was more than my insurance deductible for dental for the entire year. When I asked, I was told my insurance didn't cover their office, when in fact it did. When I asked again about the $170.00 for 1 pediatric extraction not being covered, I was told I had to pay (100.00 upfront just to hold the appointment) being covered by my $50 deductible I was told it was because they use laughing gas? Anyway, I paid, even though I was getting frustrated. Well, then, we missed our appointment time, because of family illness. I was very sick and told my husband the wrong time to bring in my daughters. He actually took the day off work for the sole purpose of taking them to the extraction we waited 3 weeks for. It was no fault of their office. When I tried to explain the situation, the same day of the appointment, just 30 min past the appointment time, and admit it was my fault, I was berated by the girl responsible for pediatric "financials"
I was told that we couldn't come in that day anymore because we were 30 min late because people who "scheduled their appointments decided to make it on time" (oh yes, that was verbatim) when I apologized and told her I was very ill, she replied with "ma'am I confirmed your appointment yesterday, you said you would be here. If you want to reschedule, I will need to take another $100 payment"
I was FLOORED! And confused from fever. I was apologizing, and offering to be in their office in 10 min, explaining we had all intentions of being there I got the time wrong, my husband was home to bring them, and I was being talked to like a criminal! All while being sicker than I have been in years.
I was so dumbfounded. All of this coming from the office staff who rescheduled ME when the dentist had a family emergency an hour before my kids appointment 2 weeks before this, Which is why it took so long for us to get in. Apparantly there, if YOU have anything going on, and make a mistake, they tell you you have to pay another $100 to make up for the appointment you missed! Ridiculous. I had my kids pulled from their schedule immediately. I still see Dr. Gardner, because I have zero issue with his staff, and I will have my kiddos braces done here, but take my kids to Family Dental in Spring Creek for Pediatric Dentistry, and they are amazing! I couldn't stomach the person in the office at Family Dental Specialists working for Dr. Sorensen and she lost our family's business for the Dentist. At Family Dental in SC, Extraction, no problem, no crazy fees or payments up front, got in in 1 week, and the Dentist, and assistants are amazing with my kids.

I had a horrible experience at this office about two years ago. The dentists I dealt with were great, but the office staff, very rude and unprofessional. I left in tears and never had the work done because they made a big scene since I wasn't able to pay in full when I arrived to have the second half of my root canal finished. On my first visit I was told by one of the gals that processes the billing that I would be allowed to make payments. The rest of the office staff refused to let me and acted like they didn't know what I was talking about. I will NEVER go there again. Shame on you ladies.

Really helpful great people I'm completely greatfull for all they did for me

Great service, they seem to know what their doing and get things done fast.

Great customer service. Everyone is very nice and helpful.

Be prepared to work with your insurance carrier directly if you go through this dental office.
Terrible...terrible...terrible experience. The dental surgeon had a decent personality, but I only went in for a consultation, so I don't know how the work would turn out. The problem was with the billing and front desk folks. I have never been to a dental or medical facility where they gave you the billing codes and you had to get your own coverage amounts from the insurance, which is what they did. After I did my own footwork with the insurance, their "estimate" was completely wrong and when I tried to have them follow up with the insurance carrier or get a pre-auth; the one lady argued with me and treated me very poorly. They told me that even if they got the pre-auth that the cost at the time of service might be different and that it would take 10 weeks to get a response from the insurance, which it doesn't.
I don't know about the rest of you, but I have learned through the school of hard-knocks to be wary of estimates that are incorrect because that tells me that either they have the wrong carrier's information or they may not process the insurance claim correctly and it leaves you personally responsible to pay the whole bill.
All I wanted was the correct pricing (patient responsibility) so I could pay the bill at the time of service.