Dentists On Nellis

First off, I want to say I have no issues with the actual dentists or the assistants. They were all very nice during my visits here. I do however have a problem with the rude receptionist or office manager whichever one she is. I have a chronic health problem (Diabetes) along with a few other issues so I am swamped with medical bills that I'm currently paying. I came here for a root canal about a year ago and got part of the work done and paid over $300 for it. I covered all of that balance for the work. My next appointment was supposed to consist of getting my permanent crowns put in and I was to pay $532 in full at this appointment. I asked numerous times is there a way I can split the payment into two and was told no by her which is completely fine. She told me that the dentist only does full payments. I have no problem with that which is why I've had to put the appointment off for awhile while I get some of my medical bills down. I'd rather not die than worry about a tooth for a few months until I am able to give them the entire $532 at once. I had to go back for an emergency appoint about 2 weeks ago because the area where I received the root canal was reinfected. They took me in and referred me to an endodontist while also prescribing antibiotics to clear the infection. The plan was to see the endodontist to ensure the infection was cleared and then return and pay my balance to get the permanent crowns put in. Today I receive a letter from a collection agency saying I owe over $800 due to dentist on nellis sending me into collections for that appointment. I called the dentist and was placed on the phone with the office manager. She informed me that there is nothing they can do and that I must pay the collection agency. I'm still trying to figure out how I owe for an appointment where the work was not even done yet. She is very rude and condescending and had no remorse for me telling her the reason I couldn't set up the appointment. I gave them that same reason a year ago when they told me I couldn't split the payment into two. She basically told me to call back and make the appointment when I can but stated nothing about possibly being sent into collections. Yes they've called me over the year about the appointment and left messages but there was no offer for a payment arrangement as I have asked about before. I've never dealt with a dentist office with shady and greedy practices like this. I never said I wasn't going to return for my final appointment. I had to put it off once again because I have medical bills that I am covering for my many hospital visits for my health issues. They refused to allow me to split the payment so I told them I'll have to wait until I can pay in full to get the work completed. I will be contacting an attorney on this matter as well and will never return to this place again. I've never felt so belittled by an establishment before.

I highly recommend Dentists on Nellis. Dr Jason Tong is the best dentist that I have ever had! He has changed my opinion on dentists. Many thanks to him and all of his staff!

At my age (77 years old), I had big problems with my dentures, making it difficult for me to eat. After the first visit, we decided to get new dentures and thanks to the exceptional work of Dr. Khanh Nguyen and his staff, my dentures are as beautiful as ever. I can eat better now, and I'm not afraid to smile anymore! Thank you Dr. Nguyen!
Sincerely,
Maria Goran

Arrived at 8:30 for 9am appointment. Watched 5 employees walk in without masks. Went in at 8:15 and watched the receptionist put on her mask and asked me if I had a mask.
I said no I am fully vaccinated. She said I had to have a mask but didn't provide me with one. That is a very expensive mask as I will be finding a new Dentist.

I have been going to Dentists on Nellis since I moved to Las Vegas nine years ago. The entire staff is very professional and knowledgeable in everything they do. The one thing I really love about them is that they are always on time and that is very important to me. I've never had to go anywhere else, they are my choice every time. Thanks Dentists on Nellis!

I have been to a few dentists on this side of town and have had horrible experiences, making me terrified to go to the dentists.

I found this office and so happy that I did! The staff and doctor was great! I didn't have an appointment but they squeezed me because I had a really bad toothache!

They made my visit so pleasant that I had to do something to show my gratitude and that's why I am writing this review!!

I highly recommend this office!

Very professional office with very cordial and helpful staff. Straightforward discussion about their billing procedures and cost of services, including best estimate of what insurance will pay and what net cost the client will likely pay.

Really good gentle Dentists!! The office staff is very helpful and friendly, they even called to check on me at home after my procedure. Try them out, pricing is fair and you won’t be disappointed.

Absolutely LOVE this dentist! Definitely a hole in the wall place but it's something that should be recognized more. The staff is WONDERFUL and the doctors are so compassionate. Dr. Tong is the doctor I see and I have never had an issue. Will always come to this place for all my dentistry issues!

Friendly staff. Victoria put up with my gag reflux ( last dentist i had the tech kept making comments which made it worse. I asked her to leave). The Dr. was great and I have even made arrangements for more appointments with them.