Montecito Town Center Dental Group and Orthodontics

Always a professional staff with kindness ~ kuddos to Andrea,Bianca,Caitlyn an DrGhobrial
Thank you for always making me feel comfortable 😊be blessed

My recent visit was very good. Greated by staff that actually care about my individual situation. Everything explained before procedure. The staff was very professional and knowledgeable. Dentists were great. I would recommend them to family and friends.

Dr. Cyrus has been amazing!! My sons orthodontic treatment couldn’t get any better! I’m so glad I made the decision to bring him here and we can not wait to see his end results!! Last thing, everyone is so nice and friendly:)

Dr Cyrus and his team are amazing. Ashley at the front desk, and Helen who is one of his assistants are truly great!! Ashely has been at this office quite some time now and had always displayed nothing but professionalism and amazing customer service. Most importantly, Dr Cyrus is an incredible orthodontist! He was my son's Ortho for the last portion of his braces and he was fantastic. My son recently lost his retainers. I went in that morning to hopefully make an appointment for him as soon as possible, Dr Cyrus came out and told me he would squeeze him in right then and there. Not only that, he rushed the making of the new retainers and got them to me same day.
I truly can't speak highly enough of this Ortho. One thing I can say for sure, when you speak with him in person, you know for sure he is being genuine and 100% authentic. I definitely recommend visiting Dr Cyrus! You won't be let down!!!

Unacceptable customer service. We have been their customer for 10 years. Nobody acknowledged me right away upon entrance to their office, there were no customers in the lobby and the staff were just chatting at each other until that Angela called me from the right side but she had a terrible customer service behavior. She made me so upset on Fri 2/24/22 for my 11am appointment. We always have 2 insurance coverages and gave her both, the existing and the new one. She said in a straightforward monotone while looking at my new insurance card; “You have a new insurance, so you should have come earlier at least an hour before you’re scheduled appointment because we have to confirm your new insurance coverage”. Well manneredly I replied back; “I didn’t know, I thought I could just present it during my appointment”. Then she quickly said; “We’ve been trying to reach you but we were not able to get a hold of you”. I told her that I only received a text reminder which i replied-accept to confirm. Then I checked my phone to see if I have any missed calls earlier or the day before but didn’t see any. I asked her politely “what’s your tel. no?” She handed me their business card… glanced at it at the same time rescanning my missed calls….so then again, it was confirmed that I did not get any call or voicemail from them at all. I got back at her in a more deliberate tone; “Well certainly I did not get any call from your office (showing her my phone) so you’re lying to tell me that you were trying to reach me!!” Followed by; “and you’re not supposed to talk to your clients that way. We have been your customer for almost 10 yrs and we always have 2 insurance coverages since then.” I was already getting upset until she made a follow-up comment (adding more insult to injury), that even made me more agitated; “This insurance card does not seem to have a dental coverage.” Seriously ?? How could she be so sure when she has not even called them yet ?? So I answered back, this time in a bit tough voice but still discrete way; “Actually, I just called my new dental insurance rep yesterday and even told me that I don’t have to do any copay. Give me back my insurance cards and just cancel my appointment!!” She even had the guts to ask me if I want to reschedule…I said; “BIG NO and I will not do any appointments with you at all…because I am not coming back to this clinic..nor any member of my family!!!😠
#Simplysharingthisto impart that this kind of unacceptable customer service behavior should never be tolerated!
#wedefinitelyhavechoicesinlife and that should clearly and thoroughly be made to benefit us!!
#weworkhardforeverysinglepenny in order to have insurance coverage…we should not allow them treat us without due respect that we as valued customers truly deserve!!

I’ve been coming to this location for years. Dr Callaway is amazing, she did my veneers and I still get so many compliments on my teeth. My hygienist Jamie is the most understanding and patient person on earth. Everyone on the staff is caring and friendly. I would recommend this practice to anyone. You will not be disappointed.

The front desk staff are all wonderful and polite. They were able to check me in quickly and schedule my next appointment with no problems! The hygienist I saw works really fast and was also very polite. She gave me lots of helpful tips to improve my home routine. I love this office, I couldn’t imagine going to a different one in town!

I love the support and professionalism here. The staff is very cooperative and highly patient as seeing how I have missed a few appointments and they still continue to work with me. They also give the best information to help me maintain the best dental hygiene and options that save me the best money. Thank you to all the staff. I love you all🤗

I recently had the misfortune of having to replace one crown and have a new one put in. Dr. Garrett was tasked to replace both crowns. The first one was done about 3 weeks ago and went absolutely flawlessly. Dr Garret and her tech were extremely friendly and very professional throughout the procedure, which made the time go by fast. Her bedside manners are exceptional and some of the best that I have seen in a long time.
Today, she had to place a crown in my mouth after I had a root canal done. Again, Dr. Garret entered the room with a smile on her face and immediately greeted me with a friendly hello. This procedure also went flawlessly and I couldn’t be happier with the results. No one likes going to the dentist, but Dr. Garrett makes the visit much easier to deal with and makes you feel at home. Thank you for the great work that you have done!

Do not come here for braces… it’s nearly impossible to get an appointment for monthly adjustments and you practically need to beg if your child has a bracket come off and need emergency appointment. We called two weeks ago for a broken bracket and they can’t see her until tomorrow. Why not hire another orthodontist with so many patients??
Also, if you are trying to leave for a new orthodontist- good luck. Only one person is apparently capable of providing the form you need & it takes a week for her to do this… the only problem is she’s on vacation… so when she returns that week will start. I can’t say enough about how much I DO NOT RECOMMEND ORTHODONTIC CARE HERE