Access Dental & Orthodontics

Yesterday I had done what I thought would be a serious tooth extraction. It was professionally done. The team : Bridget Burris, DDS, Tonia, Extraction Specialist and an Intern made the procedure stress and pain free. From start to finish the TOTAL staff was a rare combination of respectful professional experts. Very uplifting.

Dr. Burris is in constant pursuit the best skills and highest standards of dentistry. Her continued investment in the most advanced technology, continuing education of her staff, and a bright patient environment assure the best dental care possible. Dr. Burris is held in highest regard by her mentors, who are among the most respected in modern dentistry. Her long range vision is evident in the use of renewable solar energy toward achieving affordable patient care while contributing to a safer environment. (This is not an ad... My dental needs were extreme, and I have benefited from every aspect of her achievements.)

I've been a patient of Dr. Burris and Dr. Wallis for years. We've always been cared for so well and there have been times when they have gone above and beyond to ensure emergency issues were taken care of right away. My children have been patients since they were toddlers and have grown up in this practice. We couldn't be more satisfied.

I have had the pleasure of being a patient of Bridget Burris for over 13 years. Been dental office in town with excellent service and skilled employees. Most of my treatments have been with Dr Burris and Renee as my dental hygenist! Would not go anywhere else!!!

DON'T COME HERE!! They only want your money! We had an accident out of town and my wife chipped her front tooth. Luckily, it happened the evening before we were heading back to Cruces. So, we opted to wait so we could AVOID out of network charges. Made an appointment with our regular dentist asap. Unfortunately, that was cancelled due to a Covid 19 case. So, we ended up at this office. They office lady(I chose not to name her) took my wife's info and insurance. Now, what SHOULD have happened, was letting my wife know that they we unfortunately not in network. No such conversation was had. My wife paid a small fee and went on back for the exam for her chipped tooth. Which turned into a cleaning and xrays while she waited. Which my wife allowed since at our regular dentist is standard and no fees occur for us out of pocket. Everything was fine until we got to the exam. After telling my wife she had several cavities that needed filling(she didn't), a new custom mouth guard, some of her bottom teeth filed to keep them from growing into her top teeth PLUS the fixing of the chipped tooth, my poor wife(who is NOT a beaver and needed none of this things except the chip fixed) came home in tears with a crazy ridiculous bill. Insurance didnt seem to be paying for much according to the estimate we received so I called our regular dentist and gave them the codes from the estimate and asked what they charge for those things. It was HALF THE COST!!!! and that was BEFORE insurance!!! I couldn't believe it! I told my wife no worries, we got an emergency appointment at Desert Peaks. They actually saw her on the lunch hour and at no charge because they had cancelled the first appointment which led to this experience. Not the point though. We got a bill from Dr. Burris' office for around $60. When I called to question it. The lady(who was the same one who checked my wife in) told me insurance 'didn't pay as much as they thought' and this was the balance. Now, IF she had told us from the beginning they were out of network(which she didn't) now, would have been a great time to say, remember I told you we weren't in network and you might be charged extra? But No! Why? Because she never said that to begin with! And she knew it! I don't know if they get charged for failing to tell a customer they don't take an insurance or what, but she didn't. Even if she told 50 people that same day they were out of network, she didnt tell us. I have already established the reason we waited was to be in network in the first place! I spoke to her manager. She was very nice. The first time. She said she would need to speak with the doctor and get back to me. She did. But with a different attitude and told me the lady in the front office remembered my wife and most certainly did tell her from the beginning they would be out of network. Folks, let me tell you. This is BS! We were never told! We will NOT be paying it. They can send it to collections if they want to. $60 is a lot of money to our one income family. Honestly, the lady was probably just busy and overwhelmed and forgot. That simple. But, the way the manager made me feel. Like we were lying after we made sure to wait to be in network was unforgivable. I do not normally write reviews. Especially negative ones. But, I felt that we were wronged. That this office cares more about making sure they get money than stopping to think about the families they serve. Which, by the way, are the reason they have jobs. This was wrong and a simple apology and a write off for them would have gone a long way with me. But after reading some other reviews, it seems we aren't the only family that felt only money mattered. Go somewhere else. They over charge and apparently are never wrong.

Everyone wants a competent dentist. That's a given. Bridget Burris is the right one for me. You will be treated with respect and kindness and always with a caring , cheerful attitude. You will notice that from the moment you arrive. Perpetually cheerful Margie will greet you with a smile and get you started on the right foot. I needed a crown so Dawn guided me through the trip. She is highly trained as a Patient Treatment Specialist and is a master at the machines and computers that assist the professionals. Dawn is a GEM both able and supportive. Job well done! My crown looks great and I feel like a King. Thanks to all.

Dr. Burris has been my dentist for over 20 years. I always receive great service and feel that Dr. Burris takes the time to explain procedures. Recently I needed a crown on a front tooth. She made sure it looked real and matched my other teeth.

When I was young I did not take care of my teeth. When I got married the second thing my wife did was send me to the dentist, where he filled eight teeth. In the 57 years since I have met a lot of dentist, some good, some bad and some very good. Bridget Burris ranks with the very good.

My son is 2 years old, I took him in to look into him possibly having a tongue tie. They staff was wonderful! They were patient with my son who is super sensitive with his mouth. I was impressed and thankful for our they treated us.

I actually look forward to dental appointments and getting to visit everybody at the office of Dr. Burris and Dr. Wallis because it feels like visiting family every time I go. Everybody is always so nice and professional. Besides my wife and I they aways do great with my young children. Thank you all for your great dental care.