The Dental Care Center

I’ve been a patient here for a few years and overall the staff has been through some good improvement. Front desk is more polite but needs better communication skills. Dental cleaning would be great if they didn’t try to saw through your gums with floss. My only problem is whenever making a call for an inquiry, I usually end up without an answer or they would simply hang up the phone in my face. I would love to still be a patient but between provider to patient needs to be respect. They lack the respect you deserve as a patient

I have been a patient for several years. Always excellent service and as pleasant as dental work can be. 😁

I highly recommend the Dental Care Center of Wilson, NC. I've been going here of 3 years. The staff and doctor's are wonderful! I started out with routine dental care; soon after I needed upper dentures. And I must say, in the process of receiving them I needed to have nine teeth removed. Oh, Wow! The doctor who removed them, was Excellent! I had no problems. I was fitted the same day for my dentures. Later came back the same day and had my partial. It was a delightful experience. They do their best and care about the patience. Thank you, Dental Care Center!

As always Dr. O and her staff were exceptional. Dr. O had to give me some bad news about some dental treatment i will be needing. She pulled her chair right up to me and talked to me like I was her mom. She explained the treatment plan in detail. I just love Dr. O and her staff. I would reccomend her to anyone. Shes the best.

Went today for my 6 month check-up. As always I was treated with the upmost kindness and respect from all the staff.I was even told thank you for not complaining when the receptionist asked me to update my medical history. The hygienist told me I needed an antibiotic before getting my teeth cleaned, which I didn't know but my Dr. Had advised them . She made sure I got the antibiotics before she cleaned my teeth. I am thankful she was alert and caught it in my chart. As always it was a pleasure to see Dr. O. She is the very best!!

2 stars for customer service and being friendly. Crown fell off first day it was put in. From research and consultations with other local dentists, they shaved off way too much of the tooth to be a viable base for the crown. Procedure performed was not well explained. Im now possibly running the risk of needing an implant instead of a crown. I had nearly 60% of my tooth left with a temporary filling that lasted 5 months, after root canal by a specialist out of town in Greenville, and would last longer if I hadn't gone in and had it shaved down to a nub. DR. OH had a hard time with the tooth. At 32 years old I've got plenty of life left in my teeth. It seems overkill to eliminate nearly all of a tooth and not leave enough so that I have a normal and healthy lifespan for my mouth. Thankfully they got me back in the next day and it was explained better this time. They told me it was an easy fix.

The best staff at all locations. Nothing but wonderful experiences. The office staff works hard to get my approvals and Dr. O and the amazing Dr. Watson has been like guardian angels in meeting my dental needs. I’m a case study on dental problems and they have so patiently helped me through some difficult times. Can’t give enough praise!!!❤️❤️❤️

I had an appointment. I went online filled out there forms ,took the day off only to be informed my appointment was canceled. They tried to blame covid saying because of "covid " they send out a text and if you dont respond you are canceled. Not sure what sense that makes! Never received a text.. But thankfully there are plenty of other dentists nearby listed with much higher rating. Hope I save someone else time. Find another dentist that doesn't waste your time

Excellent staff and excellent work. I would highly recommend this place to anyone.

I haven't been to the dentist since 2014, and I've been dreading to go (even knowing that I suspected I had a cavity). I finally made an appt and joined their smile club. I don't have dental insurance but I was approved by care credit which this dental place takes! My first initial exam and cleaning went by smoothly. My teeth was a bit sore after (I had a lot of plaque between my teeth) but they felt fresh and thoroughly cleaned. I did have a cavity so I had another appt for that which wasn't as bad as I expected. They will stick you with a needle (that part was the worst) to insert this numbing solution into your gums near the affected area. Drilling and filling the tooth took a while. I swallowed a lot due to nerves/shyness but it made me feel better when I told them that I tend to do that.
If you don't have insurance, I would recommend joining the smile club. Yes, it will be pricy if you want them to fill a cavity but I think it was worth it for their service and patience.

I have been a patient at the Wilson location for years and I have never had any problems. So when my mom needed a new dentist I highly recommended that she go there. While the patient care provided by the medical staff is excellent, the customer service portion leaves a lot to be desired. My mom is no longer able to drive and is therefore dependent on a couple of neighbors and myself to be able to go places. On two different occassions now she hs had to call repeatedly, not getting an answer, and having to leave multiple voicemails and going at least a day with no reply from staff. One option on the voicemail is if you are having an emergency to press a certain button and leave a voicemail. She did that as well and still didn't get a response. She was told yesterday that the staff only checks the messages once a day and they try to return the calls. As a medical provider I am sad and disappointed that this is the quality of service being provided. Especially to someone that I referred. This location is in serious jeopardy of losing two patients.