Integrated Family Dentistry

Dr Del Valle is one of the most caring dentist I ever met. I have seen her for a long long time and she is taking care of all my family. We have no complains. From the second I stepped into the office for the first time back in 2003, I felt a home. Dr Mercedes is so patient, caring, and understanding, and you can tell Dr Del Valle truly cares about hes patients. They even got me in for an emergency root canal because I was in so much pain, and Dr Del Valle and Juan, among other staff members, stayed late into the evening to ensure I was properly treated. Then the next morning Dr Del Valle called me personally to make sure I was feeling better. I recommend this practice to anyone who seeks excellent dental care in a warm, caring environment.

I strongly recommend Dr. Del Valle - she and her team provided outstanding service, treatment, and care. I left Eugene with improved oral hygiene and a much better smile! The practice is friendly and relaxed but professional at the same time - everyone strives to put you at ease while providing the best they can.

You all know that going to the dentist can be scary, intimidating and costly. Dr. Del Valle is truly amazing. She takes care of my whole family. I have seen her for root canals, extractions, bridgework and cleanings. I love that she sings to me, calms my anxiety, and discusses every step of the procedures. All of my children like her and her staff. She also takes her time to show me what my insurance would pay and my part. I cannot praise enough how this dentist and her staff for the amount of professionalism and personal care they give me and my family. I actually like going to the dentist now.

Dr. Mercedes is a good person, but when I went in there was some definite attitude problems with the office staff. I have encountered guilt techniques to schedule appointments, and a general lack of understanding people working with a budget, but still being in need of dental care. I did not appreciate being asked to make a "great review" a few moments after my root canal. There I sat, in the dental chair, mouth still numb, typing a review to bolster numbers. Good business strategy, I suppose.

Here's the good, though: Dr. Mercedes and her dental assistants take good care of you. They are kind. Once you get pass the front office, you'll be fine. Just go in expecting to hear about money, figuring out which way is best to get the most money out of you or your insurance. If you go in expecting what you're getting, you're going to have a perfectly pleasant visit.

I am not sure where these people are getting the problems they are mentioning. I've been going here for a little while and have not seen the problems mentioned.

-Prices have always been fair to me. In fact I think most of them are set and agreed upon by my insurance company Metlife.

-Quality of work is always there. When there is a problem they are quick to address it to my satisfaction

-While they are bi-lingual I have always found them easy to understand

-My billing statements have always been in English

-They do recommend third party products but they have never asked me to give them any money for the products. In fact they give recommendations for them as well as coupons to purchase elsewhere. I was initially hesitant about this as they do push the Sonicare toothbrush. After I decided to go out and buy it I can see why they suggest it, it really is what is cracked up to be and they are correct for suggesting it.

-They have always been up front about what my dental problems are and provide their diagnosis on how to correct everything. I have had questions about the plan which they have always answered with what I see as honesty. They also have never given me a problem when I got the information I wanted from them and then requested an alteration to the treatment plan. They give me the pros and cons of the change and then we move forward.

I have been pleased with everything I have received from this dentist so far. I work for one of the larger employers in the area and there are a number of my colleagues that use this dentist. She came recommended by my colleagues and after visiting her I can see it was with good reason.

Dr. Del Valle and the staff did a great job on my crown replacement. I was nervous before but the experience turned out very well. Thank you!

I Highly recommend going to Mercedes R Del Valle. My Family could not of had a better experience and the work she does is beautiful.. So refreshing to go to the Dentist and have them take their time and truly care... Holly at the front desk is amazing!! She really worked with us and our changing schedules..

Great dentist office with amazing staff. Every time I went in I was treated with professional and quality dental care with a whole lot of personality :) I switched offices after I moved from Eugene, but would recommend this practice to anyone looking for a dentist in Eugene.

I can’t say enough good things about this office. When I started coming here I had such a fear of dentists I had to be medicated in order to go. Now I feel comfortable and completely over my fear and I give all credit to them. They are the sweetest, funniest, most professional ladies. I am moving and will miss this office so much.

My entire family has gone here for some time, and we all enjoy the staff and the relaxed atmosphere. There are many aspects of her office that are very impressive, but her attention to your needs are by far the greatest asset. I've read through several negative reviews on here and it seems that most of them are due to an office staff member who no longer works there. She listened to the people saying there was a problem, and was not afraid to take action to resolve it.

I am terrified of dentists, and still get anxiety when going in - even for a cleaning. Once I am in the office, however, the anxiety goes away and I am able to get my teeth taken care of quickly and effectively. She knows her stuff, and isn't afraid to take on a difficult or challenging task.