Centerport Cosmetic & Implant Dentistry

This place was recommended to me by someone who works as a dental assistant in another clinic. For a while I was considering veneers and mostly was looking for doctors in CA.
Ideally I was hoping it is still possible to find a local doctor just in case anything goes wrong and to decrease traveling costs. After visiting Dr. Wang I was sure that I found my doctor. He was very polite and knowledgeable. No sales pressure. I had to do a few design options before I settled on my perfect one.
My smile looks awesome and I couldn't be happier. Highly recommend Dr. Wang and his office.

This was the best new patient experience I've ever had at a dentist office!

1. Scheduling/Intake: I was able to make an appointment for within a couple weeks as soon as I called, and they offered me even earlier appointments if I'd wanted one (including a same-day one!). Their intake paperwork was sent to me in advance for easy fill-out.

2. Location/Parking/Accessibility: The office is gorgeous - serene, quiet, and I believe also ADA accessible (there's definitely an elevator, but you still may wish to confirm full accessibility in advance). I personally appreciated that they weren't playing any music or TV in the waiting room, so it was a peaceful environment to wait in. They validate parking for a garage that's just a couple blocks away. It's also super convenient to public transit.

3. Appointment Experience: They saw me exactly on time, and everyone I spoke to and worked with throughout the process was incredibly kind and personable. I'm still very Covid cautious for personal reasons, and I was thrilled to see that they had air filters, open windows, well-fitting masks, and good spacing with dividers between work areas. They're also LGBTQ+ informed & welcoming! ❤️

I love going here. My partner and I were in search of a new dentist after moving to Portland. I was first unsure whether, or not, they would take “normal” patients (i.e. general dentistry) but was glad to know that they do! Honestly, my teeth have never felt so clean as they do after a visit to Centerport. One other reason why I like them is because they are a downtown business and we will lose our urban center if we don’t support those who are keeping it alive!

RE: The entire process was rushed, it was not explained that we may owe a balance of $2.k months later in the consent forms. After getting a second opinion from a local dentist, I would not risk your teeth with Dr. Wang.

The treatment my mother and I received from centerport dental is unlike anything I have experienced from another business, I would avoid Dr. Wang and his staff at all costs.

The first red flag was the receptionist telling me there is no cost for a consultation, and two days before the scheduled appointment I was called and told there would actually be a $200 fee, and when I said in that case I would like to cancel I was told it would be waived.

I went ahead with the service and received 6 veneers on my top teeth. I was told that we had to complete the service before the end of February, so that my insurance could possibly cover a portion. They told me to prepare to pay the full amount and that was completely understandable. While the dentist was gentle, I did feel like the process was a little rushed, and that some of my important questions were brushed aside. Overall the quality of the veneers are good, I have some small issues with the bite not being perfectly aligned but they look good.

The day that I received the veneers and it came time to pay, the receptionist Kelli told me word for word that my insurance had decided to cover $2,000, and I would only owe the remaining $4,000. I said that was great and we paid the $4,000 that day, my mother and I left happy with the service, and scheduled a follow up appointment. There was no mention of the insurance still processing the claim, or mention that we might owe the remainder of the balance later on.

Over a month later we received a call from Kelli stating that the claim was still processing, and that we would have to pay the remaining balance of $2,000 if they decided not to cover. I guess Centerport dental was expecting that we would pay that balance right then, but we felt more comfortable waiting until the claim had fully processed, and we knew whether the coverage was denied or not.
Over the following months we received some very unprofessional messages from the front desk personnel, accusing us of basically refusing to pay the remaining balance.

I had a follow up appointment scheduled right around the time the claim finalized in July. I was contacted by front desk to confirm my appointment. At this time I was camping and had no service so I did not receive the message until 24 hours later. I received a weird text saying “we have not heard back from you or your mother, please reply or we will cancel your appointment”. I thought this was very odd, as a business owner myself I always give customers more than 24 hours to confirm an appointment, especially when their appointment is scheduled 6 days later.

The claim was finalized July 13th, 4 months after I received the veneers. We received very rude calls and texts from the staff, accusing us of refusing to pay. This was never the case, there was poor communication from the front desk, I did not even know there was a remaining balance because they had only been in contact with my mother, who was not in town most of this summer. I was told there were “multiple unanswered invoices” sent to my mother, this was just not true since my mother had just spoken to them to request an invoice mailed. I’m not sure why we would be expected to pay a balance of $2,000 before the decision of coverage was finalized?

The balance was paid in full a little over a month after the decision for coverage was finalized, plus the amount for a follow up appointment for my veneers. I received a letter in the mail from Dr. Wang stating he would no longer provide dental services to me. Centerport dental did not provide a refund for the prepaid appointment and has not been in contact. Neither I or my mother avoided contact with the dental office, and the bill was paid in full soon after the claim finalized. It seems like there is some poor communication going on between the front desk staff and the dentist.

Dr. Wang is a consummate professional. He and Ana, his assistant, work seemlessly together, to create a positive dental experience. There is a lot of care in this office from all the team, looking out for the concerns of each patient.

Dr Wang and staff went above and beyond with me. I am genuinely grateful I discovered them on Google. I 100 percent recommend Centerport!!

Gentle, considerate dentistry led by the very warm Dr. Wang. I have never actually looked forward to a dentist visit before. Outstanding care.

My experience at Centerpoint Dental was very great! Everyone was friendly and professional! Marsha Mahon

Centerport Dental is friendly, courteous and professional. Dr. Wang is an extremely talented dentist who boasts a wonderful bedside manner who is only upstaged by his wonderful assistant. I had my entire smile reconstructed and I felt confident in every step of the procedure and couldn’t be happier with the result!

Consistently a first class operation. Family oriented. We are very satisfied!