A+ Family Dental Care P.C.- Top Dentistry in Philadelphia- Dentist 19438

Literally just got off the phone with the receptionist. Had to call there because my husband insurance got changed. It was torture speaking to the receptionist. Just getting basic info was like pulling teeth. She was not willing to answer certain questions and when i asked her why should not give me all the info. requested she responded "what do you want from me" What a disgrace!!! WHAT DO I WANT FROM YOU???? I want you to answer my questions because i am having to leave the dentist I love!!! I canceled the appointment and got off the phone with her... Call me old dentist and will not be paying to be out of network...

The worst dentist ever. Worst customer service Don’t go there If you did you will remember my review after.

My family and I have nothing but good things to say about this office, the doctors and staff. Excellent care, well trained, professionals.

I'm actually a pretty positive person about the service industry but not when it comes to my teeth or health because your teeth aren't replaceable! I went here for a regular cleaning for the first time and they took a panoramic of my teeth. Before the dentist even looked in my mouth she told me I had five cavities and that I needed them filled. Seeing as I had only had a cavity once before my whole life I was a little confused. The cleaning continued and pretty much all that happened was the dental hygienist polished my teeth and asked me to sign a document saying that I agreeded to pay when I returned to have my cavities filled. I got a really bad vibe from the whole ordeal and ended up calling my old dental office I had gone to before even though they didn't take my new insurance they told me to come by for a free consult. I went and took my X-rays and sure enough I had NO cavities. I seriously hope that you take what this office says with a grain of salt because I later found out they pulled the same thing on my coworkers wife! DO NOT GO HERE IT IS A WASTE OF YOUR TIME!

BEWARE! When a customer came in complaining about his billing/insurance nightmare I did not think it would happen to me! I am billed REPEATEDLY over and over for the same services! They asked for money upfront before I saw the doctor which I paid via credit card. This was suppose to be some of my co-pay. Starting receiving bills without credit card payment applied. Told during second visit I needed to pay. I had already paid IN FULL via check. ANY OFFICE THAT HAS AT LEAST SIX SIGNS ON THE FRONT DESK ASKING FOR PAYMENT SHOULD BE A RED FLAG! No one remembers receiving your money, posting your payment or they claim not to have received it....some different excuse every time. Pay by check and DO NOT SEND another until that one clears! WORST CUSTOMER SERVICE!. Canceled all future appointments and they still call! SAVE YOURSELF A BIG HEADACHE AND GO SOMEWHERE ELSE.

Needed wisdom teeth pulled.. waited 2 hours past appointment time to have it done... when done i go home only to be in horrible pain... the meds they gave didn't help.. called for a different script. .. they couldn't help me cause doc wouldn't be on the office for 5 days so they just let me suffer. To top it off i have huge swollen cheeks and at the hospital for cat scan and blood work. Possible infection

The worse Dental Office. Don't go there. They never answer their calls when you need any type of customer service. You always get transfer to their answering service call center, who can't really help, they just take messages, and most of the time, if I am put on hold, they end up hanging up. They offer a discount plan membership for those who don't have dental insurance, which is a scam. Super expensive, and it doesn't cover all it says it supposed to cover. I needed a root canal, which it is supposed to be covered 100% with my level of membership and they said it would only cover 50%. Get an HMO plan instead through Delta Dental, 80% cheaper than Presidential and it cover the same and more.

Loved my new smile! Staff was friendly n warm, and had no problems with billing or order/progressive visits.

I had to wait almost two hours before I actually began treatment. The dentist I saw was more interested in selling me a tooth crown for a tooth that isn't broken or badly decayed. I had the impression that they are more interested in selling expensive extensive dental work rather than basic dental procedures. I thought the staff was condescending as well. There are much better places to have dental work performed.

THEY SHOULD CHANGE THEIR NAME FROM A+ TO F!!! I had to leave this office after only one visit for my children and having a crown done for myself. The office took over 1 year to accurately submit my claim for insurance. They failed to return phone calls, and I rarely had the opportunity to speak to a real person when I called. I had to request items multiple times. When I finally had enough, I requested my records. I faxed the form to them (after two requests for them to send it to me), I called the office on Monday morning and they said the information would be ready. When I showed up, they had no records. I had to return the next day for them, and when I took them to my new dentist, the information was incomplete and they still needed the panorex and bite-wing films! This is the most incompetent office I have ever experienced. The dentists may know what they are doing, but the front desk and office staff are clueless and frustrating. SO GLAD I'M GONE FROM THEIR PRACTICE!!!