Aspen Dental

I had a great experience here today. I have dental anxiety and they were all very kind and explained every single thing. Thank you so much!

The staff was very pleasant and the doctor explained everything to me very well..

Awesome Staff !!! Recommend this place to everyone. They work with my work schedule, always been super quick to squeeze to pencil me in. They did an amazing job on my teeth!!!

Everybody was super nice and it was a positive and relaxed atmosphere. Put me at ease considering that I have some anxiety about dental work.

Very good staff, very helpful

The staff meeting as very friendly and efficient. Appointment went well and timely.

Highly highly recommend, especially if you’re feeling nervous. They were amazing and worked with what I was comfortable with!

Very nice and professional. Doctor explain it very well able to understand Course of treatment.

Overall great experience

This place is a scam and doesn't do the said treatment but still charges you for services that weren't even completed. They will lie ,steal, and cheat you out of your hard earned money..Do not use these thieves..

I completed my Motto aligners with Aspen Dental 5/16/22. At this appointment I was scanned for a retainer that would arrive in 2 weeks. The doctor swore the retainer should have been in the box but it was not and they had my boxes in the office and gave me my new trays at every appointment. The 2 weeks came and went, the office did not receive the retainer and asked me to come in again 6/28/22. I did my scans again and they assured me it would take 2 weeks. I called after that time and the receptionist told me there was no way they could find out. Anytime I called after that, my calls would not be answered unless I used a different phone number to call from. I would leave messages and no reply. I finally talked to the Peoria, IL manager, Tanya, 8/9/22 and she said they sent the scans to Motto twice and Motto still hadn't sent them back. The doctor also left in this time frame and they had no way of accessing his email and that I was 1 of 3 patients that were having this same issue. I spoke to Tanya again 8/17/22 and she said there was nothing they could do. They could not contact Motto about the issue and they suggested I drive to Moline, IL for them to help me instead. The regional office also suggested this. I called the Moline office 8/17/22 and 8/24/22 and they didn't have my files yet from Peoria, IL location. The Moline office needs my last scan and they don't want to do new ones because they would have to charge me for new scans. This is still not resolved. Stay far away from Aspen Dental. I'm now having to contact a lawyer to figure this out because why should I have to pay more money?

If I could leave 0 stars, I would. They have extremely rude staff who only seem to care about themselves.

The service there is great. Everyone is friendly. I don’t enjoy going to the dentist due to previous bad experiences at other places. The dental assistants help me discover why I have a painful experience getting x-rays. Dr. Marc is not from Peoria, he has a great sense of humor with awesome chairside manners. No pain, just pressure took the wisdom tooth right out. I can be a bit spoiled so I would have liked to receive copies of my paperwork with reminders of aftercare information ,warning sign symptoms. Maybe even a few pieces of extra goss and a small water for the road. Thanks to the whole Team!!!

Had an extraction done. It was pretty much pain free.

I made an appointment for my daughter for her kindergarten dental exam. She was super nervous as she hasn’t been to a dentist in 3 years due to us moving a lot. She wouldn’t stand still for the X-rays which the dentist said to just skip them and not force her. Then we waited in the exam room for about an hour just for the same dentist to come in and ask my daughter questions about herself that she wouldn’t answer, again cause she was nervous. This dentist told me that she didn’t have time to do her exam today since she wasn’t being corporative, even though she didn’t even try to look at her teeth, she was just going off of her not answering questions. My daughter is also very shy when it comes to strangers so of course she’s not gonna answer those questions. I felt this place was very unprofessional. It was a waste of my time to sit there for an hour just to be told that she can’t get her exam done all because she wouldn’t talk to the dentist.

This office is a complete mess. I booked an appointment as a new client online and when I showed up to the appointment they informed me they “booted my appointment “ because they didn’t have a hygienist scheduled and didn’t even bother to tell me. I rescheduled and got a call the night before to tell me they couldn’t do that appointment either because they literally has zero dental hygienists on staff. That tells me this office is bad news. How bad of a place is that to work that they can’t staff a single dental hygienist. Will not be attempting to go here again, so frustrating!

Since I was a child, I have always been terrified to go to the dentist. Every time I've gone in for a cleaning or a filling it's been a really positive experience. Dr. Marc Thevenin, Jr. is so gentle and put me at ease. Plus the shots did not hurt! Three fillings and two cleanings later I'm a believer. No more putting off going to get the exam and any necessary work. Everybody is friendly and professional. A great experience.

This location never answers the phone, once you get an appointment the service is good but trying to call and schedule is ridiculous Update: Today i had an appointment set for 4pm I confirmed this appointment online per the email and I arrived on time only to be told the appointment was at 330 i show the receptionist and manager the email that states 4 pm and she tells me that because their schedule says 330 I can't be seen. This was not my error but theirs not only was my time wasted but took off work early to make the appointment this dental office is trash! Very lousy inconsiderate and unreliable

I always have hated going to the dds. But I love seeing the people at Aspen Denral. They are so fun and friendly. My experience is great. I know that sounds crazy but they accommodate me and make me feel relaxed. A big this up.

I have not seen a dentist since before Covid. My mouth was in need of work even before then. Needless to say, I was nervous going in. The entire staff was just wonderful! They gave me no judgment. From the young woman that did my X-rays, the dental hygienist, Dr.T, even the office manager, who gave me the financial news, they were all very professional and non judging. I’m glad I came to Aspen Dental. I’m looking forward to my care and the final outcome of my smile!