Marcin Dental Peoria

Was greeted when I checked in. The waiting area was clean and updated. I was called back to get my crown reattached. The hygentist and the doctor were very nice and caring. The doctor kept asking me about how it felt after she was making adjustments. The crown was cemented in and was told not to eat or drink for an hour. I believe I was there for about an hour.

I have been going to this dentist for years. Always happy with everything except the cost!

Changed to this location 2 years ago and things were good. Great folks and dentist was nice to work with. Since the first of the year they don’t seem to have people to work. Have had a cleaning appoint canceled 3 time in 6 weeks and the last was 3 hours before the appointment. Found a new dentist

These awesome surprise bills they give you!

I used to really like this office, but they are super short on hygienists right now which causes an obnoxious amount of rescheduling and disorganization. Had one appointment rescheduled 3 times. Not reliable anymore. I hope they can fix their staffing issues to get back to what they once were!

My appointment has been canceled 4 times in the past two years and They never answer the phone. So disappointed.

A little unorganized at times..the dentist I had yesterday for my root canal was very patient with me after talking with me before the procedure about me being nervous...her assistant was so polite as well I believe the assistant was Whitney and I can't remember the name of the dentist .. I believe she said she was from England.

I came in for a teeth cleaning. X-rays were very uncomfortable and took a long time. I left without a teeth cleaning

Used to drive almost an hour to this office after being absorbed into it when Dr Gary Stamm retired. It was fine until 2022. They began cancelling my appointments over and over claiming they were short on hygienists. Finally got in when having an issue. When I arrived, it appeared every single staff member was new. The hygienist was completely unprofessional, acted as though she’d been brought in off the street. Couldn’t even get a proper X-ray. The new dentist didn’t even introduce herself, nor did she tell me what she was doing. She then proceeded to insult my appearance and bone structure. I was told I would need over $5k worth of work. Due to how rude and unprofessional I was treated, I transferred to a different dentist’s office. The new office found a tiny cavity and filled the tooth. No further work needed. Marcin Dental has serious problems. Run.

I cannot recommend anyone go to this office at this time. I have been a patient for over 20 years and now they just keep canceling my appointments and cannot reschedule for months at a time. Based on the comments, seems to be a common problem.

Wouldn't consider this dentist as a good choice for new or existing patients. They no longer have any regard for their patients. After driving 45 minutes for an appointment I was told it was cancelled and someone called to reschedule. I was then asked to verify phone number because they couldn't get a hold of me. My response was that I'm pretty sure you have it because you've messaged me daily for the last week to remind me including the morning of my appointment. I had received 0 calls or voicemails from them. They scheduled another appointment but it was 4 months out and was told someone would call to get me in sooner. I heard absolutely nothing until the 4 months came around. At that point I started getting daily reminders of my appointment until the night before when I got a text message cancelling my appointment and stating they put me on the callback list and would call me to get an appointment scheduled as soon as possible. I'm assuming it's not possible because it's been over 3 months and haven't heard from anyone. They did the same thing for my wife's appointment 2 months after my last appointment was cancelled. At this point the whole family has moved on to a new Dentist who was able to get us in within a week. Another issue I had with this Dentist is that they sent me a bill with a due date of April 14th. I paid it by phone within a couple days of receiving it (around 3 weeks before it was due). Later I received a collection notice dated April 13th ( before the bill was due) after it had been paid in full. I called and they cleared it up but it doesn't make sense to have collection letter dated prior to a due date unless you're desperate for funds or have no regard for your customers.

Just for cleaning they billed me $375 even though I have insurance. Because the office employees don't know how to send the information to insurance.

I had an appointment scheduled months in advance for a checkup and teeth cleaning. My appointment has been rescheduled 3 times… the only communication I get is a txt about an hour before my appointment to tell me that my appointment has been canceled. It has now been a couple months and after this forced reschedule, I instead have decided to cancel. They have staffing problems and are very bad at communicating with their patients. Do not come here.

Loved this place when first started coming here but have canceled my last 3 appointments plus never answer phone.

Had an appointment 6 months ago and they had the nerves to reschedule a rescheduled appointment

Any time I interacted with the dental hygienists, x-ray tech, etc they were great. However I have literally been waiting more than two years to pay a bill because the staff for insurance submission is incompetent. I have called at least ten times asking them to submit the paperwork to my insurance, no dice. Eventually a company they subcontract some stuff to called me, which was good as they sent me to collections. The subcontractor got that fixed, but I am still waiting on ithe insurance claim to get fixed. I am done using Marcin Dental.

If I could give 1 star I would. Seriously. Make an appt, they hound to confirm you are coming , and then cancel after you confirmed you are coming . Oh buty favorite, they cancel by text AFTER they are closed for the day. Remake an appointment after I have to call them back since no one there will actually call to reschedule to...you guessed it.....cancel again. Seriously THE WORST dental group around!!! The. Worst.

Marcin dental is amazing..my kids are never afraid to go to the dentist...the do great cleanings as well as any other work needed..

A lot has changed over the past few years and not for the better. You’ll never have the same dentist twice and they only recently started providing treatment plan details to clients (they still don’t really tell you what exactly is happening or needs to happen). The last straw was when they cancelled my appointment not once, but twice. Literally called the day before and gave an excuse each time. Ended up having to wait 4 months before I was given another appointment.

Everyone is always very nice and courteous