Name: Brookside Family Dentistry
Address: 31 Ofallon Square, O'Fallon, Missouri, 63366, US
Telephone: (636) 240-1750
Rating: 3.4

About Brookside Family Dentistry

Brookside Family Dentistry: Providing quality dental care to the residents of O'Fallon, Missouri, Brookside Family Dentistry is a dental practice that offers a range of dental services, including general dentistry, cosmetic dentistry, and emergency dental care. The practice is open from Monday to Thursday, from 8:00 am to 5:00 pm, and is closed on Fridays, Saturdays, and Sundays.

Brookside Family Dentistry is staffed by a team of experienced and friendly dental professionals who are dedicated to providing patients with personalized care. Patients can expect to receive a thorough dental examination, which includes an oral cancer screening, a periodontal evaluation, and a comprehensive dental exam. The practice also offers a range of cosmetic dental services, including teeth whitening, porcelain veneers, and Invisalign clear aligners.

While the practice has received some negative reviews from customers, it is important to note that many customers have praised the practice for its caring staff and quality dental care. One customer noted that the dental hygienist was "amazing" and that the dentist was "really good at explaining what he was doing and why." Another customer praised the practice for accommodating their urgent request.

Overall, Brookside Family Dentistry is a reputable dental practice that provides quality dental care to the residents of O'Fallon, Missouri. Patients can expect to receive personalized care from a team of experienced dental professionals who are dedicated to providing the best possible dental care. While the practice has received some negative reviews, it is important to note that many customers have had positive experiences with the practice.

Reviews (7)

chenthil natarajan

★★★★★ Jan 20, 1970

Accommodated my urgent request. Very caring staff and dentist.

Karen Jerome

★★☆☆☆ Jan 20, 1970

This was my first time using this dentist. When I arrived, I was told that they were having lunch and a meeting and I would have to wait in my car. No one even introduced themselves with this initial encounter. This did not set well with me. The hygienist was thorough and took her time cleaning my teeth. I felt she was unprofessional due to calling me “sweetie “ when she was explaining what she was going to do. The dentist didn’t spend a lot of time looking at my teeth. Consequently I will not be going back to this dental office.

Gary Garrison

★★☆☆☆ Jan 19, 1970

Will NOT recommend. I made an appointment. I asked if they were in my insurance network delta ppo. Reception answered yes. Filled out digital patient info. online. Arrived on time. Waiting room was empty @ 1:00. Asked again about being covered. Receptionist said I will make sure. I offered a coupon I received in the mail for 25$ for first visit. Explained my insurance would cover it regardless. She checked again. She says $50 deductible and 20% of any work done. I asked her to look again. Same answer. Called my ins. Was informed the dr. was not in network. Was told if they were in network the charge would NOT exceed 10%. They told me they were in my network...So 10% in network yet they wanted to charge me 20% . I started thinking Brookside Dental was attempting to charge me more than what I should have been.The Assistant, to whom she did not say. Tells me to go to the first door. She goes over patient info. Asks if I have a dr. No. I don't go to drs. very often. In a highly irritated voice she presses me " Don you go to a dr. when you're sick?. I didn't understand her hostility. Yes...when I am sick I see a dr. are you on medication.? Yes I started it..she interrupted me, and in a now hostile voice said " you NEED to read the information completely and change your answers! I thought if she is the hygienist I do not want her cleaning my teeth with that attitude . I knocked on the desk and said take me out of your system and left.Will NOT RETURN.

Annie Marion

★★★★★ Jan 19, 1970

Was looking for a new dentist and stumbled across this one because it’s close to home. The dental hygienist is amazing and the dentist was really good at explaining what he was doing and why. Definitely recommend.

Jerry Engelhard

★☆☆☆☆ Jan 19, 1970

Horrible customer service. Moved my appointment four times, then I arrive for my appointment and was told I don’t have an appointment. Save yourself the hassle and go elsewhere. My appointment from April was cancelled because of the shut down, I understand that. I rescheduled for Aug 10, then I received a text that this appointment was no longer available. They moved me to Aug 18th, I could not make that appointment, they asked me if Sept 7 would work, I indicated that was labor day, then I was moved to Sept 28. How many appointments do I need to confirm???

Mary Pillman

★☆☆☆☆ Jan 19, 1970

DO NOT GO TO THIS DENTIST !! This is a corporate company that is only out for profit. They take take advantage of the elderly by having them sign blank check and take debit card without family members present!

Chris Unlimited

★★★★★ Jan 19, 1970

My wife began experiencing pain on Sunday, and left a message last night to see if she could get in Monday. Dr. Baggett took her in first thing at 9:00 am Monday. I've had some work done and was struck by how thoroughly everything was explained. They use the most modern equipment and make it as painless as possible. With every visit I learn something new. The whole staff is fantastic.