Creston Dental

This office was very disrespectful and it took almost 4 hours just tor them to get my children in when there was nobody else there then they let any other person coming after us in before us and the workers payed us no attention at all.

First time going here and you would think they would have explained their policies to you. I was 7mins late and they said they have a no late policy which I had no idea and they claim they sent someone in the back to see if I could be seen no one never came from the back stood in the lobby for 5 minutes waiting person never came out to say yes or no ended up walking out while they sat at the front desk talking .will not return and my kids will not go back either. They deserve 0 stars

Ms Theresa the office manager was very very helpful. I came in on Tuesday with a toothache and she got me in on Thursday to get my extraction done. Ms Courtney the receptionist was also very helpful as well. I greatly appreciate their customer service 😃

TLDR: This is an amazing Dentistry. Peaceful, polite, and no pain getting my teeth checked and cleaned. Highly recommend to everyone.

I came in and was greeted very swiftly. The paperwork was easy to fill out and after i was done, it wasn't even three minutes before they called for me to come to the back.

I was then escorted to the X-Rays and had them performed by a very nice woman. She then took me to the back room to clean my teeth and it went smoothly. I felt no pain and honestly felt no sensation going on in my mouth besides the tools moving across my tounge.

She complimented me on my proper flossing and tooth brushing habits and gave me some advice that I will for sure be using when it comes to oral health. The Doctor then came in very shortly after her (Not even 5 minutes) and took a look at me. We had a very nice conversation and even laughed and joked.

Afterwards They thanked me for coming and helped me find my way back to reception where I went to pay and follow up for another appointment. The receptionist upfront were very polite and had really positive attitudes throughout. Their smiles were also contagious and I even complimented them on their service.

I asked them about their negative reviews and they said that was from a previous team from a very long time ago. It's a whole new team and honestly, one of the best, friendliest, and peaceful Dentistry I've ever been to.

I can't recommend them more.

We have been going to Creston Dental, formerly Kool Smiles, for over 10 years. They take care of my son’s dental and orthodontic needs. Though there is usually quite a long wait time, as can be expected when dealing with children who most likely would rather be anywhere than the dentist!, we have always been treated with kindness and the utmost respect. There is a mutual respect and we treat each other as if we were family. Each of the dentists we have seen have been very personable and genuinely interested in my son’s oral care, but also always very inquisitive about his activities and school. And the orthodontists, Dr. Grasso and his daughter Dr. Lindsay Grasso, are without the doubt the best match for James. We are so blessed to have them. Thank you dearly to each member of ‘our team’ at Creston Dental!

By far THE WORST OFFICE , been waiting to get my braces off since they keep canceling ALL my appointments do not go here , if I could I would take these braces off myself and go somewhere else, absolutely do not here , all they do is take your money and never answer the phone and give you hassle …

They canceled my son appointment and didn’t call or email me about. They told the day off. And I took my day off from work and wasted my time and money and gas, this is very unprofessional. Now to reschedule and fine a day that works for it. This is highly upsetting.

Avoid this place. We paid thousands of dollars for my daughter to receive orthodontist treatment and they have been dodging our calls and not setting up appointments for the past 7 months. Something strange is going on at this place. It seems they are often not open and they don't return phone calls. I am opening a case with the office of consumer affairs (consumer protection agency) and hope they will be able to force some resolution. I encourage everyone else who is struggling with Creston Dental to do the same.

The worst service ever. Never ever go to that place. I make the big mistake. Even I make an appointment in two months ahead they never inform us to either postpone or cancel. Even I confirmed on appointment day and when I arrived that location they said they cancelled without any given information and let me come back two months later.

This place is so bad. If I could give them a 0 I would. There hasn’t been a dentist there in over 3 months, when there was a dentist the hygienist/nurse would bad mouth the “new dentist” , I’ve asked for dental records 3 times to be emailed to me or another dentist and neither of us received them. Every time I call the office they’re closed and only the Ortho is open. The 803 number can’t do anything but try to schedule you an appt. I walked out of my sons last appt because he was suppose to have cavities filled that day but after 2 hrs of waiting in the room they accomplished nothing but 1 X-ray. We also confirmed that before the appt we could fill my sons major cavities which were half and then schedule another appt to fill the other half. They agreed that was okay as I explained our deductible out of pocket was out of the budget for all at one time. The dentist refused to fill only half and it was all or nothing. I just want our x rays so I can take my son to another dentist. 🤦‍♀️